Final Update on my 2nd failed Sprocket Pulley adventure: As far as the Part Number being changed on the Sprocket, I have yet to get the Paper Work on my Warrantee work, so can’t say if there is a new Part Number. But, I really doubt that the Number has been changed, or that the current Sprockets being used on Warrantees to replace the failures is any new design, or Metal composition of the Sprockets. I put in my request for another extension of my Factory Warrantee, along with my reasons for asking, which included my Summer down time, because of a 2nd Sprocket failure, and I asked if the same Part Number Sprocket was used this time, and if so, what will prevent the Sprocket from continuing to fail after my Warrantee expires. Well, as I reported in a prior post, My Dealer was working with BRP on my “ Case”, and had the engine/Transmission all unbolted, from the frame with Tupper Ware and wiring connections apart, ready to remove , so Case could be split to remove the Shaft, that had the seized Sprocket stuck on it. I expected to be down all Summer, but Low and Behold, I was called by my Dealer on July 13 to come pick up my Spyder, as it was all fixed, test driven, and ready to go. I found out that BRP had refused to allow my Dealer to remove the engine and split the case until they tried several, more suggestions from BRB , until they finally were able to remove the Sprocket from the Shaft with out removing the engine. As before, they found the Sprocket Splines to be stripped, but the Shaft Splines still not damaged enough to not be able to accept another Sacrificial Sprocket. Also, BRP agreed to reimburse my Dealer for all the Labor hours in doing all the tests, under Warrantee. So, I have logged 800 miles on my Spyder with the the new Sprocket, Bolt, Spline Grease, ( what ever BRP had my Dealer use, which most likely will remain proprioratary, plus whatever else they did to patch it up once more, but it runs good again, and all’s well that ends well.) Meanwhile, BRP had not returned my request to an extension on my Factory Warrantee, so considering it was within a month of expiring, I decided to buy the B.E.S.T. 3 year Extended Warrantee from my Dealer, ( Virgil Naff Kawasaki in Lynchburg, my PREFERRED Dealer, who has never blew me off or ever disrespected me in the 7 years I have been dealing with them ) . They matched the Price of my lowest Bid I got, on my B.E.S.T. 3 year Warrantee. My thought was, I still do not have confidence that the Sprocket issue will not happen again, so at least, I now have an additional three years to be covered under Warrantee if, and when, it reoccurs. If I had not bought the Extended Warrantee, I would have never had any peace of mind putting more miles on my Spyder, because it has almost 35,000 miles logged on it. Now, as for BRP granting me any more extended time on my FACTORY Warrantee, a Customer Care Rep from BRP called me yesterday, and told me that BRP does not offer more than 5 years of Total Warrantee on Spyders, and since I already had the 2 year Factory Warrantee, plus the 1st 4 month Extension in 2018 because of down time with the 1st Sprocket Failure, BRP would not, or could not, extend my Warrantee any further, because they had already accepted my 3 year B.E.S.T. Ext. Warrantee, but in order to satisfy my loss of riding time gripe this Summer, they offered me a Credit to compensate me for my down time, that I could use at my Dealer for, either any Can-Am Product, or future Service the Dealer will do to my Spyder. I gratefully accepted the offer, obviously, and my Dealer Service Mgr. Called me shortly there after, to verify the dollar amount was added as a Credit to my Account. So, I think it was a fair deal, and handled politely, and Civil, in spite of the negative issues, which falls in to the category, of,...” **** Happens.” The Credit will be used for my future Service at the Dealer, which will easily cover at least a full Oil and Filter Change, but I would be doing that any way, so I like to think I am deducting that amount from the Cost I already paid for the 3 year B.E.S.T Ext. Warrantee, which then, makes that Cost real reasonable! So that’s the end of my story, on this Sprocket failure, and sharing Rants, disappointments, and results. But all in all, I am happy with my Dealer’s patience, and willingness to fairly represent my Case with BRP, and with BRP’s compliance of trying to be as fair as possible to my Repair problem, with out changing their entire Company Rules to appease my little problem. But had I been with out a competent, caring Dealer, I might have just as well have been on the Moon, and “ Whistling Dixie”.
007James
Part number for sprocket in BRP parts lookup has not changed. No indication of any superseded part number or tech bulletin.
