waiting for a call

[jcthorne]

i really don't think i spun the comments off to far, i expressed what i thought he said as far as he is working on the problem, so i generalized the comments he said and when he cleared it up for me it was not that far off

Of course you did. I and many others much appreciate your doing so. Perhaps reading a bit more into the words than BRP wanted but then we all would. We want and hope BRP is the good guys.

 

[RBS66]

all of the 13s have the same heat proublem,the ons that say they dont are riding like me i dont ride any longer than 1 hour at a time ,so the other people that are riding 200 300 miles at a time are the ones that are feeling the heat thats burining them,so please brp get a fix that will fix all of us.:chat:

In the summertime September beginning of October when I was riding my bike two up. After a 60 mile ride on a hot day you could hear the gas boiling in my tank also the backbone of the bike was extremely hot to the touch right near the gas cap. And lots of heat coming out around the glovebox area. And in more than one occasion had terrible gas fumes in the garage.

 

[RBS66]

Hi Spyder_Cowgirl and 03hdjill!



This thread was referring to cuznjohn and mine's conversation regarding his RT, but of course we will continue to support owners of all 2013s, including the ST.



No - I'm sure you understand that all I'm able to say at this point is that we're going to continue to work closely with owners of 2013 models and provide the same level of support to them that we provide to all of our customers. We want everyone to be happy with their vehicles and are continually looking for ways to address any concerns that might crop up.

However, as soon as we have more information that we're able to share, I will definitely let you know.

PRETTY VAGUE if you ask me

 

[cuznjohn]

well

PRETTY VAGUE if you ask me

well i think they are working on it and really can't say what they have found because everyone will go to the dealers and start bothering them to get the fix done. lets face it some bikes have the problem and some don't. they might not really know what will work but as long as they are trying i am good with that. i was one of the first people bashing them and writing e mails to them but i am willing to sit tight to see what happens for now. if in the nicer weather i still have bad heat and they have not tried to fix it yet i will once again start moaning about it. but till than i am sitting tight and waiting

 

[RBS66]

well i think they are working on it and really can't say what they have found because everyone will go to the dealers and start bothering them to get the fix done. lets face it some bikes have the problem and some don't. they might not really know what will work but as long as they are trying i am good with that. i was one of the first people bashing them and writing e mails to them but i am willing to sit tight to see what happens for now. if in the nicer weather i still have bad heat and they have not tried to fix it yet i will once again start moaning about it. but till than i am sitting tight and waiting

I really hope the vents you installed on your bike workout for you. I have read your posts I know they were expensive. But I refuse to spend that kind of money on a brand-new bike. I truly believe it should be corrected by BRP not us the consumer who already put out hard earned money to purchase their product

 

[Dan McNally]

well i think they are working on it and really can't say what they have found because everyone will go to the dealers and start bothering them to get the fix done. lets face it some bikes have the problem and some don't. they might not really know what will work but as long as they are trying i am good with that. i was one of the first people bashing them and writing e mails to them but i am willing to sit tight to see what happens for now. if in the nicer weather i still have bad heat and they have not tried to fix it yet i will once again start moaning about it. but till than i am sitting tight and waiting

:agree: . . . BRP is in business to make money, as are all businesses. The problem here, regardless of some of the comments above, is that some 2013 Spyders have serious heat issues under the tupperware . . . and some don't. If the issue was the same on every Spyder, the solution would probably be easier to resolve . . . but some 2013s had melted master cylinders, melted charcoal canisters, melted brake cables . . . and some didn't, even though they are all from the same assembly line, and, should all be the same. BRP owes it to their stock holders to find the least expensive solution, and I believe they are doing their best to find it. It would be foolish and wasteful to jump to conclusions and implement fixes that may or may not resolve every issue. Things like this take time. I understand the frustration . . . I am experiencing it, too. I have not been in conversations with my dealer on the subject, because the dealer from whom I purchased my Spyder sucks . . . those of you who have followed my posts know the problems I have had with them . . . but that is a different issue. I think the best thing we can do on this issue is to

 

[cuznjohn]

i agree

:agree: . . . BRP is in business to make money, as are all businesses. The problem here, regardless of some of the comments above, is that some 2013 Spyders have serious heat issues under the tupperware . . . and some don't. If the issue was the same on every Spyder, the solution would probably be easier to resolve . . . but some 2013s had melted master cylinders, melted charcoal canisters, melted brake cables . . . and some didn't, even though they are all from the same assembly line, and, should all be the same. BRP owes it to their stock holders to find the least expensive solution, and I believe they are doing their best to find it. It would be foolish and wasteful to jump to conclusions and implement fixes that may or may not resolve every issue. Things like this take time. I understand the frustration . . . I am experiencing it, too. I have not been in conversations with my dealer on the subject, because the dealer from whom I purchased my Spyder sucks . . . those of you who have followed my posts know the problems I have had with them . . . but that is a different issue. I think the best thing we can do on this issue is to View attachment 82131

this is going to be a process of elimination to find the problem, i asked steve from BRP if it could be the fuel we use with ethanol in it. he said no because they use the ethanol in Canada also so only time will tell. he asked if i also wrapped the pipes and i told him no and i am not putting anymore money into the bike till they find a fix

 

[3 Wheel Addict]

In the summertime September beginning of October when I was riding my bike two up. After a 60 mile ride on a hot day you could hear the gas boiling in my tank also the backbone of the bike was extremely hot to the touch right near the gas cap. And lots of heat coming out around the glovebox area. And in more than one occasion had terrible gas fumes in the garage.

This is almost word for word what going on with mine! My wife refuses to ride with me anymore till it's fixed, she's scared of it and wants me to just get rid of it but that almost impossible now with the 14's being "fixed" nobody is going to want a 13 with only 1600 miles and give me payoff. My dealer won't even take it in on trade, but he has offered to try and sell it. Like that's going to happen he still has 13's on the floor! I'm stuck so I just want it fixed and I'm willing to wait a "reasonable amount of time" to get it.

 

[flamingobabe]

First off thank you Ann for mentioning my name.....BRPcare if you don't already know....flamingobabe = Charlyne Baker....I have a 2013 ST-L....have done multiple things to cut back on the heat....found melted parts in June....working with BRP and Pitbull we designed a fix...then after the recall took bike back to have BRP's recall fix....wrapped pipes, insulated gas tank, brake cable...my gas tank still get 154F at the cap....have to be careful...after a ride with 3+ stops at 70+mph to get gas...gas won't go in...have to let it cool....I heard that there is another recall from BRP to install a plate...because some 2013 owners are still having melted parts...is this true?......and just to let everyone know the major problems started about/after 5000 miles....BRP we 2013 owner's need a fix.....plus I LOVE MY SPYDER

Hi Spyder_Cowgirl and 03hdjill!


This thread was referring to cuznjohn and mine's conversation regarding his RT, but of course we will continue to support owners of all 2013s, including the ST.



No - I'm sure you understand that all I'm able to say at this point is that we're going to continue to work closely with owners of 2013 models and provide the same level of support to them that we provide to all of our customers. We want everyone to be happy with their vehicles and are continually looking for ways to address any concerns that might crop up.

However, as soon as we have more information that we're able to share, I will definitely let you know.

 

[Bob Denman]

Char... :shocked:
If ever a bike needed to try out those new body panels; it's yours!
BRP; how about it?

 

[napper39]

when i made my post on what could be wrong ,and i based my finding on riding bikes of all kinds i started riding in 1951 74 motorcycles and thats prouble moore than most of you on here,and i was riding when some on here werent born yet.i did not say it is what could be happing but could be,and to the one that said i souuldnt post so i tell you are running this site dont say that other people cant post what they think,your too full of your self your no better than any body else on here.:chat:

 

[Dan McNally]

when i made my post on what could be wrong ,and i based my finding on riding bikes of all kinds i started riding in 1951 74 motorcycles and thats prouble moore than most of you on here,and i was riding when some on here werent born yet.i did not say it is what could be happing but could be,and to the one that said i souuldnt post so i tell you are running this site dont say that other people cant post what they think,your too full of your self your no better than any body else on here.:chat:

Nowhere, in any of the above posts that referenced you, did anyone say you shouldn't post. Did you read the comments they made. One person did, however, post: "Best to stay away from blanket statements that, include all, every etc. " and that person was correct. It is pretty well documented here that there are folks who make long rides and never have problems . . . and folks who have severe (as in melting parts) issues. Since you don't know their riding habits, how can you make an assertion that the heat is related to those riding habits? No one said you should not post. As for your: "your too full of your self your no better than any body else on here" . . . that goes two ways.

 

[MouthPiece]

opcorn:opcorn:opcorn:

 

[Spyderdale]

Hot spyder

Hi Bob,

Send me a PM with your contact info, dealer name and model of Spyder.

Hi Steve this is spyderdale, my 2013 RT Limited was purchased at Reno's powersports in Martin city, Mo. I also have had the heat issues discussed on this forum, hot seat, boiling gas etc. Cant wait to see what you guys come up with. Other than the heat problems love my spyder.

 

[Michael211_2000]

I probably shouldn't get into this discussion since I own an RS model... but correct me if I'm wrong: Either these 2013 RT's ST's etc. with high heat problems aren't getting rid of the engine heat efficiently (causing a potentially damaging or dangerous buildup of heat inside the body panels), or the engine is producing more heat than it aught to (overwhelming the cooling system... not just the radiator but the entire system of expelling heat from within the body panels of the machine). The different models of Spyder have (up to 2013 at least) all used the same 2 cylinder 998cc Rotax engine as I understand it, but the ecm programming is different from the RS model line (which basically has no significant heat issues). Thus the engine is tuned and runs a little different across the model lines.

So anyway... why is this so hard to figure out what the problem is and how to resolve it? There's only 2 possible pathways to the fault. The very idea of a boiling gas tank is freaky scary IMHO... gas fumes are prone to explode, I think everybody knows this! If BRP engineers are unable to reproduce the problems people are having, they aught to at least be able to get a sample of problem Spyders from individual owners to test for themselves and figure it out. Or am I totally off base here? :dontknow:

This is nothing like trying to figure out why a Space Shuttle exploded on lift-off or disintegrated on re-entry for example... if it cannot be reproduced on test machines BRP has pulled from the line, then sounds like there are plenty of problem machines they could get their hands on to test and figure this out and solve the bloody problem finally.

Absolutely no offense to anybody intended. I love my Spyder and hope for a very long relationship with it!

ps. Getting angry with the OP for paraphrasing his telephone conversation with the BRP rep is totally uncalled for! :lecturef_smilie:

- Michael

 

[Dan McNally]

I probably shouldn't get into this discussion since I own an RS model... but correct me if I'm wrong: Either these 2013 RT's ST's etc. with high heat problems aren't getting rid of the engine heat efficiently (causing a potentially damaging or dangerous buildup of heat inside the body panels), or the engine is producing more heat than it aught to (overwhelming the cooling system... not just the radiator but the entire system of expelling heat from within the body panels of the machine). The different models of Spyder have (up to 2013 at least) all used the same 2 cylinder 998cc Rotax engine as I understand it, but the ecm programming is different from the RS model line (which basically has no significant heat issues). Thus the engine is tuned and runs a little different across the model lines.

So anyway... why is this so hard to figure out what the problem is and how to resolve it? There's only 2 possible pathways to the fault. The very idea of a boiling gas tank is freaky scary IMHO... gas fumes are prone to explode, I think everybody knows this! If BRP engineers are unable to reproduce the problems people are having, they aught to at least be able to get a sample of problem Spyders from individual owners to test for themselves and figure it out. Or am I totally off base here? :dontknow:

This is nothing like trying to figure out why a Space Shuttle exploded on lift-off or disintegrated on re-entry for example... if it cannot be reproduced on test machines BRP has pulled from the line, then sounds like there are plenty of problem machines they could get their hands on to test and figure this out and solve the bloody problem finally.

Absolutely no offense to anybody intended. I love my Spyder and hope for a very long relationship with it!

ps. Getting angry with the OP for paraphrasing his telephone conversation with the BRP rep is totally uncalled for! :lecturef_smilie:

- Michael

There appear to be different symptoms on different 2013 RTs . . . which is probably the reason BRP is having difficulty in developing a universal fix. Mine never ran hot with regard to the engine temperature as reflected on the temperature gauge, unless I was stuck in traffic on a very hot day . . . so I avoid traffic. But, with the temperature gauge at 4 bars, my master cylinder, parking brake cable, and charcoal canister all showed signs of melting, and the parking brake cable started binding up and sticking. My gas tank would boil if half full or less . . . but the temp gauge would still only be 4 bars. I also received 1st degree burns through blue jeans on my thighs where heat came up under the seat, through the hole in the body where the seat lock goes. It was like a chimney . . . too hot to touch. I never had the "hotfoot" issue, though. But other 2013 RTs had none of these problems. BRP needs to fix this, but before they can, they need to discover why it only happens on some, and not all 2013s . . . and then, before a widespread fielding of the solution, they need to KNOW that it does fix the problem . . . as they are a business engaged in earning a profit. They owe that to their stockholders. I'm sure they will resolve it . . . and, in the meantime, since it is COLD where I live, right now, I get to ride without the heat problems . . . in fact, the warm seat feels good in the winter. Once they fix the issue, I may go for a heated seat!

 

[Michael211_2000]

Well that being the case, then there must be more than 1 fault and it'll take multiple solutions to fix them. There are still only 2 pathways to these faults. If BRP cannot reproduce the faults with off the line new 2013 machines they already have on hand, then they need to get hold of some used machines that are exhibiting these problems and find out why and put out fixes. It only makes sense, doesn't it?

All of them came off the same assembly line put together by the same workers with the same parts, there may be a quality control problem with some of the parts or training issues with some of the workers responsible for the assembling of machines with excessive heat problems. Boiling gas tanks, fumes pouring out of the machine when parked in an enclosed space... good grief that's just stupid-scary IMHO!

Pulling new machines (2013 machines, that is) from the line for testing would be totally hit-n-miss as to whether the faults can be reproduced or not. Pull 5 new unused 2013 machines, test them out, there's a high probability that not one of them will exhibit the problems owners are reporting... am I right?

:dontknow:

As a software developer I can honestly say that I suck at testing my own code, I *know* how it's supposed to work that makes me a bad tester. Yeah I can fix bugs when found and it's AMAZING what some people do with the software I create they try stuff I'd never have thought of and break the software... sometimes if described to me well enough I can reproduce the problem so I can fix it in my "clean" copy of the code and then re-issue the program, other times the user ends up having to zip and e-mail me their entire sofware package so I can see what's happened to it find the bug then fix it and re-issue the program. Sounds like BRP needs to do the latter and get it's hands on real used 2013 machines that have these problems so they can get to the bottom of what's going on with them.

JMHO as someone experienced is fixing problems in something I create for others for a living.

- Michael

 

[3 Wheel Addict]

I think cuznjohn was the only one with the heat problems "and" a hot running engine. Mine never got to more than half way on the temp gauge and I never felt that the engine was over heated in any way yet I still get the extreme heat under the Tupperware. Never had any fuel drips on the ground but have had serious fuel smell, not so bad now but still on occasion.

 

[cuznjohn]

i am sure

I think cuznjohn was the only one with the heat problems "and" a hot running engine. Mine never got to more than half way on the temp gauge and I never felt that the engine was over heated in any way yet I still get the extreme heat under the Tupperware. Never had any fuel drips on the ground but have had serious fuel smell, not so bad now but still on occasion.

i am sure my bike is not the only one. we have done poles and plenty of comments about the issue. do a search and see how many heat problems were talked about on the site. i might be the most vocal about it, not really sure but one or 2 bikes burnt up and people talked about melting parts and wrapping pipes and gas tanks, so if you never read the posts on that and only read mine, than i can see why you think it is only me

 

[Bob Denman]

You do YELL a lot...
That's okay... sometimes it takes a squeaky wheel, before anybody notices that the grease gun is missing... :thumbup: