Update on my Spyder

[Smylinacha]

Not rehashing, but I wanted to give an update on my :spyder:. New DPS STILL not in yet. Was supposed to reach Dealer's hands by this past Thursday. Nope. That was the first shipping glitch with BRP.

Now for the SECOND shipping glitch......Dealer contacted BRP and BRP was supposed to overnight the part yesterday with Saturday delivery. What day is it today? Saturday. Did my dealer receive the part? NOPE.

Dealer spoke w/ the shipping department and the part went out before they could change the shipping status to "overnight". So another weekend no ryding.:banghead:

Dealer said part should arrive on Monday and he'll install it and test ride it (not mad at my Dealer - he had nothing to do w/ BRP's shipping glitch).

Told dealer forget about the bike - we do not want it back unless THIS IS THE FIX and we won't have to be the lab rats to see if this happens again.

Also told dealer BRP has to extend the warranty before we even consider taking this thing back.

I miss my Spyder but I'm not gonna ryde it until the issue is resolved and I've got coverage on it. I understand they are working on the issue but I'm not doing this run around stuff anymore. Either give it back to me fixed and covered or I don't want the thing.:dontknow:

 

[stgilmer]

Sorry to hear about the shipping mix up. I just dropped mine off with the dealer Thursday, so my waiting game Has begun. I think that is wishful thinking for them to extend on your warranty, would be nice of them. Please let me know if you get anywhere with that one. So as far as you know all they are fixing is the DPS?? Seems like there has to be something else(I think they are rushing again)(QUICK FIX). I agree, Lab rat is not what I want to be. Between lab rat and hauling it 100 miles one way, I am :gaah::gaah::gaah:.....

 

[Smylinacha]

As far as I know, all they are doing is putting in a new DPS. I have no idea what was wrong w/ the last one since my Spyder only did the lock up twice. I never got any codes. So hopefully they are researching it like the letter said. I did send a letter out praising my dealer though - he has bent over backwards for us. I just don't want it back unless it is safe to ryde and they know what caused the problem.

 

[BajaRon]

BRP could extend your warranty out of the goodness of their heart but I don't see they have any obligation to do so. You paid for a certain length of coverage and BRP has (I assume) provided you the agreed upon coverage for that length of time.

There are extended warranty coverage options available. I'm sure you could choose one of those if you want a longer warranty period.

Warranty agreements don't guarantee a machine will never have issues, just that the manufacturer will stand behind the product and make it right. Seems like BRP and the dealer are doing that. Maybe not to your satisfaction but they are working on it.

I had issues with my steering. BRP and the dealer took awhile to track it down and fix it but they worked hard on it and it has been fixed ever since. You can't always expect instant repairs. So the part didn't go out overnight. Stuff happens. Your Spyder will be up and running soon. Why bail on a great machine because parts aren't being shipped quick enough?

 

[Smylinacha]

Why bail on a great machine because parts aren't being shipped quick enough?

Because I don't want to own anything from a company that can't follow simple instructions such as printing out an overnight shipping label. That was just icing on the cake for me.

 

[BajaRon]

Because I don't want to own anything from a company that can't follow simple instructions such as printing out an overnight shipping label. That was just icing on the cake for me.

I know it can be frustrating, but REALLY.... I'd say every company that has ever done much shipping has gotten it wrong from time to time. Seems like that qualifier would greatly limit your choice of vehicles to ride.

I do a fair amount of shipping but nothing like what BRP must be doing. I get it right almost all the time. But not always.

I shipped a helmet for Lamont to Austria when it was supposed to go to Australia. Stupid move on my part but there it was.

Lamont and I are good buddies and I would never mess him up like that on purpose. But it happened and he didn't throw me under the bus. Even his friend that was getting the helmet (who didn't know me) went easy on me for my dumb mistake.

I've discovered (to my shame) that I am not perfect. I appreciate it when people cut me some slack when I'm trying, but still don't quite meet up with expectations. That has encouraged me to cut some slack going the other way sometimes.

It's been working for me. hyea:

 

[2spyders]

I had to wait for my Spyder, too, but it was well worth the wait. :2thumbs:
It runs better now than ever before. :yes:

But for some people, their mind is made up and nothing is going to change it. For those people, it may be time to move on to something else.

 

[Smylinacha]

I am really trying to be patient, really I am. I just feel like if it's not one thing with BRP, it's another. So my mood is down the toilet right now. Plus it is gorgeous out and I can't ride again and that has been making me mad too. Pretty soon there will be snow on the ground so I'd rather be out and about ryding before it turns ugly in the Northeast.

I have only ridden it once since Gatlinburg. It sat in the garage until we could get it to the shop and it's been a really long time with no ryde. I can only last so long as passenger with HDX - kills my back and the butt after a while.

 

[RoadHammer]

I wouldn't want to be lab rat either, and I feel your pain about not riding.
I havn't used mine since the updates have been applied over a month now, cause of bad weather. My only open window for useable weather is this weekend, so I gotta get out 2morrow and see the difference with the updates.

 

[dltang]

I am really trying to be patient, really I am. I just feel like if it's not one thing with BRP, it's another. So my mood is down the toilet right now. Plus it is gorgeous out and I can't ride again and that has been making me mad too. Pretty soon there will be snow on the ground so I'd rather be out and about ryding before it turns ugly in the Northeast.

I have only ridden it once since Gatlinburg. It sat in the garage until we could get it to the shop and it's been a really long time with no ryde. I can only last so long as passenger with HDX - kills my back and the butt after a while.

I feel your pain. It is a very nice day here in Michigan too. I haven't had my spyder since Gatlinburg either. But please, don't give up. As you mentioned, you want it done right. I know all the waiting doesn't make it any easier but once you have your spyder back and it is running beautifully, you will be thankful. I know how much you enjoy riding the spyder. I do believe things are getting better and they are working hard at making things right. A shipping error is a pain of course when you have an expectation and I am sure that the one employee who screwed up probably has heard about it from their boss. It is very easy to get upset at a large company but very hard to remember that the mistakes are made by real people like you and me. Keep the faith Smylinacha, I still plan on taking you and your spyder to Hell.hyea:

 

[rnet]

Also told dealer BRP has to extend the warranty before we even consider taking this thing back.

I miss my Spyder but I'm not gonna ryde it until the issue is resolved and I've got coverage on it. I understand they are working on the issue but I'm not doing this run around stuff anymore. Either give it back to me fixed and covered or I don't want the thing.:dontknow:

Thats the least they could do. When your ryde sits in the shop for months waiting for repairs, then they should extend your warrentee at least for that amount of time and perhaps a little more for compensation. I've been there so I know how you feel, and by the way, I got $50.00 for gas money. Needless to say I have never purchased anything since from Polaris.

 

[BajaRon]

Thats the least they could do. When your ryde sits in the shop for months waiting for repairs, then they should extend your warrentee at least for that amount of time and perhaps a little more for compensation. I've been there so I know how you feel, and by the way, I got $50.00 for gas money. Needless to say I have never purchased anything since from Polaris.

Now I could see that being reasonable. If your Spyder has several months sitting in the shop for warranty repairs it wouldn't be too much to ask that they extend the warranty time by that amount.

 

[Smylinacha]

Sorry Deb, I have absolutely NO PATIENCE left. I don't care if humans make mistake, but this boils down to SAFETY and I'm not even sure this will be the "magical fix". Either figure it out or compensate me. I'm not gonna wait for an answer anymore. I am not gonna make monthly payments on something I won't ride. Something that sits in my garage and then sits at the dealers. Sure all things break but they need to step up to the plate which they sort of did w/ the letter about the steering but did you notice in the letter all they said was "be patient"? They are awfully lucky they haven't gotten clobbered w/ replies to THAT! :roflblack:

That is like me being told to have patience on my car that I need to get to and from work. Asking to have more patience is an awful lot to ask. Just me, just my opinion how it relates to me. I am sick of waiting for an answer and the stupid mickey mouse mistakes. This is a problem with many spyders and if I were a company, I'd make sure there weren't any mickey mouse mistakes to fuel the fire to just add to the problem. Obviously they don't recognize that.

I feel your pain. It is a very nice day here in Michigan too. I haven't had my spyder since Gatlinburg either. But please, don't give up. As you mentioned, you want it done right. I know all the waiting doesn't make it any easier but once you have your spyder back and it is running beautifully, you will be thankful. I know how much you enjoy riding the spyder. I do believe things are getting better and they are working hard at making things right. A shipping error is a pain of course when you have an expectation and I am sure that the one employee who screwed up probably has heard about it from their boss. It is very easy to get upset at a large company but very hard to remember that the mistakes are made by real people like you and me. Keep the faith Smylinacha, I still plan on taking you and your spyder to Hell.hyea:

 

[pitmon]

I'm pretty much in the same boat. My spyder has been at the dealer nearly three weeks now. The latest round of parts they have ordered have not come in yet. It's been beautiful here too, wish I could be riding. Going on a ride tomorrow (as a passenger again). I love and miss my spyder but I too don't want it back until it's fixed and safe to ride. I am trying to be patient as well but it's hard.

 

[Smylinacha]

I could ride tomorrow but my back can't take a full day on the bakc of the Harley - I will be eating painkillers like candy if I do that. Although I love riding w/ HDX, my back and butt don't. So I'll probably opt out and take my Charger out for a spin. I am just disgusted and don't want to ride anymore. I guess I got my expectations up too soon. I was hoping for the part to be in and I can't take ANOTHER weekend of no ryding. I want a vehicle where I won't be going thru this anymore. So might be back on two wheels again - the previous vehicles I had gave me no problems. Will be looking into it over the winter. Don't wanna go through this gain.

Let me know how you make out, k?

I'm pretty much in the same boat. My spyder has been at the dealer nearly three weeks now. The latest round of parts they have ordered have not come in yet. It's been beautiful here too, wish I could be riding. Going on a ride tomorrow (as a passenger again). I love and miss my spyder but I too don't want it back until it's fixed and safe to ride. I am trying to be patient as well but it's hard.

 

[caser]

I know how you feel while the bike is down. It's frustrating as hell and each day it just gets worst. But then it's fixed and your riding again an all is good. As mad as I have gotten I'm not giving up on the spYder, it"s just to much fun. Just hang in there.

 

[brutus450]

why does your back hurt as a passenger but not the driver? just curious

 

[Smylinacha]

why does your back hurt as a passenger but not the driver? just curious

Because on the harley with HDX I am sitting straight up, can't move around. On the Spyder I'm sitting different, can move around, dont' get bored since I have to pay attention. Riding on the back is fun for bar hops but not all day rides.

 

[Smylinacha]

Nope, cuz I don't want another thing to go wrong w/ it and have to be out of commission again. I'm not taking anymore chances.

I know how you feel while the bike is down. It's frustrating as hell and each day it just gets worst. But then it's fixed and your riding again an all is good. As mad as I have gotten I'm not giving up on the spYder, it"s just to much fun. Just hang in there.

 

[krb1945]

Don't give up just...

yet. Just keep in mind these machines are a blast to ridehyea::yes:. In particular my old mutilated ankle appreciates the fact that it doesn't have to hold it up when stopped. I was riding the wing this afternoon and "she who must be obeyed" was on the SE. I almost forgot to put my foot down when I stopped at the intersection. "She" said, 'Hey old man you better remember what your riding today" because I'm not helping you pick it up. She's got a point too... they did not use the helium process when making the wing. It is so heavy it stays glued to the road. /Ken