blacklightning
Well-known member
Well, I have been hearing for a while that Team powersports in Garner was going to become a spyder dealer. Well, I know now that it is true. They should have units in for sale (they say) by March, but they are suppose to be doing service now. I have been on a couple of demo rides with them on their Yamaha, Kawasaki, and Honda days. They also do a lot of open house events, and I have always been pleased. I never bought a bike from them, or had them do service, but I have purchased gear from them before. Again, I say, always very pleased with them.
Well, today, I went by, and they had a F3 in stock for test rides. I was asked by an employee would I like to take it for a test ride? I was excited and said yes, gave him my info., and waited for him to return with a tag. Well, evidently they changed their mind, because the guy came back and said he couldn't find any screws to mount the plate to the bike and so I would have to come back later for a test ride :shocked:. That kind of pissed me off a little, considering I was one of only about 4 customers in the entire place. I let it slide, and went to talk to the service person. This is the same department that quoted me a $250 first service on my 2014 RT, but then said that they didn't have the oil or filter. I ask if they had their oil change kit in for the 2014 RT's , and that I had called a few days ago and was told that it was on order. The person acted as if he didn't know what I was talking about, but then told me that it was on order and that it should be in "any day". So, I asked if they had the computer equipment to do the necessary test, and if they had an experienced tech. The service manager seemed as if I had insulted him by asking if they had these items in place. I told him, call themselves a service dept., but don't have oil and filters, why should I expect them to have anything else in house. Needless to say, I was NOT PLEASED with todays visit. Also, he now says that the $250 figure that he gave me for a first service is about $100 too low, but he will try to get it done for the $250 figure since he had said they could do it for that.
I hope the rest of you have better service than I did today. Weather should be nice tomorrow, so I may try again tomorrow with different people.
Well, today, I went by, and they had a F3 in stock for test rides. I was asked by an employee would I like to take it for a test ride? I was excited and said yes, gave him my info., and waited for him to return with a tag. Well, evidently they changed their mind, because the guy came back and said he couldn't find any screws to mount the plate to the bike and so I would have to come back later for a test ride :shocked:. That kind of pissed me off a little, considering I was one of only about 4 customers in the entire place. I let it slide, and went to talk to the service person. This is the same department that quoted me a $250 first service on my 2014 RT, but then said that they didn't have the oil or filter. I ask if they had their oil change kit in for the 2014 RT's , and that I had called a few days ago and was told that it was on order. The person acted as if he didn't know what I was talking about, but then told me that it was on order and that it should be in "any day". So, I asked if they had the computer equipment to do the necessary test, and if they had an experienced tech. The service manager seemed as if I had insulted him by asking if they had these items in place. I told him, call themselves a service dept., but don't have oil and filters, why should I expect them to have anything else in house. Needless to say, I was NOT PLEASED with todays visit. Also, he now says that the $250 figure that he gave me for a first service is about $100 too low, but he will try to get it done for the $250 figure since he had said they could do it for that.
I hope the rest of you have better service than I did today. Weather should be nice tomorrow, so I may try again tomorrow with different people.
