Share your story with BRP

[AZLife]

I know how you feel I just don't know what to say to that question any more. My mama always taught me if you have nothing good to say don't say anything and that keeps popping into my head at those moments.

Probably exactly what Can-Am is hoping we will all do: accept the problems we are experiencing and not bash their product/name. I can only hope they will eventually make good on all this and come out with a real fix to these heat problems on the 2013 RT. But what incentive do they have to do this if we are all just going to throw in the towel by simply trading in our beautiful 2013's for a 2014 (while taking a big loss)?

 

[Girlfrn]

Thank you for this opportunity to have a voice. I submitted my survey! By the way...I love the resources here and on GOS. :clap:

 

[Mr. White]

I did not read all of these posts. However there are hundreds of unhappy owners who have posted here over the last three or four years. BRP should have been reading these posts since Spyderlovers.com started and took whatever actions were necessary to insure there are lots of happy Spyder owners.

I had a throttle body go out. The dealer "ordered it" and said BRP backorder it. After six weeks, I called BRP and they had plenty of TBs, but NO order from my dealer. After a phone call to my dealer, it was ordered, installed and BR1 runs like a hose. Total dealer fault.

South Texas Suzuki of Lytle, TX is no longer in business.

:spyder2:

 

[Deanna777]

:agree: bad dealers are BAD dealers...

:agree::agree::agree::agree:de:agree: :sour::sour: Deanna777

 

[Deanna777]

Hey Steve have you read the posts about people who want to trade, even at a loss, their 2013's and the dealer has told them they won't take a trade in on them?

Thursday Oct. 3rd i went to a Can-Am Dealer in Vermont, ( Last year I bought a 2012 RT-S SE5) I only have 6,000 miles on my :spyder2:. The dealer said " they would gave me a trade-in Value of $15,000,00. Then they said " If i did a private sale they suggested try $ 17,000.00 to start with. Deanna777

 

[Cruzr Joe]

My story is that although I'm not an official ambassador for BRP, I would bet money that all the times I've stopped and talked to people about this wonderful machine has led to sales of the same.

Chris

I fit the same mold on that statement, i love my Spyder.

Cruzr Joe


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[Dkerr]

I sure hope so!!


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[CurtG]

Miss a day or two and miss a lot. Got mine submitted, thanks for taking the time to do this,
Ride and ride safe,
Curt

 

[bullant12]

Hi everyone,

We've gotten some incredible, very useful feedback from you in a just a couple of days. We'll be going through all of these shortly - and they will all be read.

We have all the stories we need (and more!), but if anyone else wants to share we'll continue to accept submissions for a little while longer.

Due to the sheer volume of folks who've replied, I can't promise that everyone who agreed to be contacted by BRP will necessarily get a call-back, but we will definitely try to get back in touch with as many of you as possible. This should occur over the next few weeks.

Y'all are awesome. :bowdown:

I wish I would have known sooner. I was out... RYDING... on my 2013! 9300 miles and still running like I stole it!:firstplace:
I did send our story anyways.:thumbup:

 

[oldguyinTX]

Sent mine in today. Don't want to waste any more of my money on BRP.

 

[ChasCS]

Have to smile and say thanks

Sent mine in today. Don't want to waste any more of my money on BRP.

Don't hold anything back, please express what has been your major complaint/s?

My experiences have so far, been nothing but exemplary.

Not sure this old questionnaire is still valid.

Chas

 

[coz]

new cincinnati area dealer

hey steve.i heard earlier this year that a new dealer is going to open in the cincinnati area. care to comment?

 

[Jeffsm69]

Done, thanks Steve

 

[ekfraz]

Heat problems

I have severe heat problems on my 2013 RT and I have sent several e-mails to BRP with no response, My Spyder is just sitting in the garage because it produces too much heat to ride it, I have burned my thighs from heat coming from under the seat and my right leg from the hot air coming from the radiator outlet. I need something done ASAP or I will be getting rid of the Spyder, this is my 2nd Spyder. [email protected]

 

[mcpjan]

Sent mine in earlier but wanted to Thank Steve for the opportunity. Since I have only had my bike a little over a week and 300 miles. I did pick it up used with just over 1060 miles and 10 months old. The seller didn't say anything bad but really didn't anything other than Spyder ' s are fun to ride. I can agree with that.

 

[Gordy]

I have a 2010 rts and have had a few repairs done to it,either under warrantee or one goodwill.Have been to Oregon and road part of the coast highway,been to Yellowstone park over beartooth pass,been to Colorado and rode up to pikes peak.I have never had the rts give any trouble on the road.I have owned five new gold wings and had my problems with them.In all the time I owned gold wings I have never had the company contact me,but have had at least 4 phone calls from BRP to see how everything was going.Any repairs have been looked after by selling dealer Enns Brothers in portage mb in a reasonable time and repairs done properly the first time.
,

 

[zamfield]

Just bought a '14 STS and am amazed that BRP don't include a ring wrench for the front suspension!
This has to be adjusted to cater to each riders individual weight and style so why not include it?

I've had to order one from Ridersville in WV... Ok, its only $11 but still.

Also, having to wait a month for the first oil change is ridiculous!
Ridersville tell me they're booked solid. Wished I'd known how crap the service was from my local dealer before buying the bike.
Some of these dealers aren't doing anything to help BRP's sales.

 

[durango kid]

Is every Spyder owner getting a survey? I would like to fill one out. I still have my 1st owner group jacket and welcome to the Spyder family packet. Even though I don't have my P. E. anymore.


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[Larry rt]

Thanks Steve...., mine has been sent :thumbup:

Steve, not sure if you are still reading this old thread but I have a sugestion!
Since these are touring vehicles , I highly recommend that BRP'S offer a free update of the dealers locations! Several times when I have been traveling across the country, I tried locating a dealer to get service, only to find out they were no longer in business or do not service Spyder anymore. Luckily I have a dealer list, that one of our members developed and so far is accurate!
Example , was near Kentucky and Ohio border, needed service , your list stated one in Kentucky and one in Virginia. 90 miles away, called the on in Kentucky, no longer in business. Checked the ap on my phone , there was one 10 miles away and was able to get quick service!

 

[Grandpa Pete]

Love the roadster......need more qualified techs please:thumbup::thumbup::thumbup: cya when I cya