Share your story with BRP

[The-BigDog-30]

Love the roadster......need more qualified techs please:thumbup::thumbup::thumbup: cya when I cya

Yes qualified, that means more actual training other than just on the internet.

 

[Deanna777]

we spoke this morning on the phone, with some of the problems we are having and people loosing the use of their bikes for days or even a week or more i personally think BRP should tell the dealers to give us a loaner bike to use when our bikes are held up for warranty work

:agree: I think that BRP should tell the dealers to give us a loaner if our spyders are in the shop longer than what the dealer has promised us. Deanna777

 

[ARtraveler]

:agree: I think that BRP should tell the dealers to give us a loaner if our spyders are in the shop longer than what the dealer has promised us. Deanna777

My dealer used to but discontinued that in 2011. They have had my 2014 since Wednesday fixing the wonky frunk release/key twist issue. They broke the cable when replacing the key mechanism, ordered a new cable (next day air) on Wednesday. Yep, its still sitting in Kentucky (per the service manager). So now, they are going to temporarily put my :spyder2: back together so we can go on our trip tomorrow--but it now means another trip back to the dealer when the cable finally arrives.

Lately, I am afraid that a customer policy like that would become a very expensive proposition for the dealers. How about $200 per hour service time. :yikes:

My overall experience from 2008 until present has mostly been good--otherwise I would not have owned 5 different :spyder2:'s in that time. Dealership experience for all but the last two seasons has been great. The mechanics are good, but have developed the "lets keep it in the shop for a long time" scenario. Non-stocking of essential parts is the other issue. I do not have the luxury of going to a different dealer. One other is owned by the same company and the third is worse than the others.

 

[Deanna777]

Steve:

Thanks for giving us the opportunity to tell you our concerns about our spyders.

Mine was sent a few minutes ago. Deanna777

 

[Jdsd1]

It was a "Feel Good" to tell my story to BRP...... opcorn:

I sent mine in The bikes have been great the dealer @#$^&*^#

 

[bscrive]

My wife loves her ST Limited

We traded our 2009 RS in on a 2013 ST Limited in June. We bought it from Loiselle Sports in Embrun and we can't say enough good things about them especially, our salesman Rob. He treated my wife like gold and even before we were thinking of buying they always treated us great.

At first my wife was not really liking the new seating position but she now loves it and prefers it to the RS. Unfortunately, we didn't get out as much as we wanted to because of the weather and the heat of the panels on hot days. But, with an email to you Steve, the panels are being replaced on Monday and that has made my wife even happier. Just in time for our trip to Spyderquest.

She will ride this one for a number of years and eventually trade it for another ST or whatever else you may have. I doubt it would be on a F3, she is not liking the new look. But you never know once she sees it in real life.

 

[Dragonrider]

I started with a RS in 2009 - I'm a big/tall guy and could never get really comfortable on it. I had the recall work done on the DPS, and the dealer messed the first download up, yielding the dreaded limp mode at 70mph on the freeway home. That was repaired by the dealer and the bike ran well and never had another problem.

Sold the RS & bought a 2010 RT from an owned in NH, and had it shipped to OR, using a NH dealer to check out the bike, and act as the shipper. It arrived in OR without a problem, but the dealer that had worked on the RS, had gone belly up. I tried the Portland dealer, even after having issues with their sales folks over the RS, and was given unacceptable service support. Luckily the dealer that I actually bought my RS from (not the servicing dealer), set up a Spyder dealer in Longview, WA - about 70 miles away. That dealer's service was A++++ in all respects, just too far away, for my comfort.

We toured with the RT all over western Canada and the US, and it never let me down. Lots of mods were made to it, in an attempt to get better fuel economy, and some success was realized.

The 2010 RT was sold in 10/13, to get away from the long distance to get decent service, and a rising concern on the negative impact on the 2013 model, and the unknown issues with the upcoming 2014.

In June 2014, a top rated (for other brands) dealer picked up the Spyder line, and went after the business with serious intent. After test riding the new 2014s, and following the threads on SpyderLovers, I purchased a new 2014 RT this month. I have put about 400 miles on it, so far, and will be doing a 400 mile trip tomorrow. So far, all of the issues and concerns I had with the 2010 seem to have been addressed.

So far, I am very impressed with the 2014, and am looking forward to some serious road work.

 

[smurfette]

My Spyder story

:clap:I've sent an email via that link

 

[mtdoragary]

New owner of second spyder

Had a an RS and did all the mods to redirect the hot air with little success. Sold it and got a C5 Corvette. Been riding for 58 years. Got the Spyder for my better half, but she loved the Spyder and hated the heat. Sold my Road King because we got hit twice in two months in our cars by texters. Figured the bike was next! After six months, my wife made me buy the 14 RT Limited. (Bossy wife). I like everything about it except that it wallows in hard cornering. Hope Bilstein makes shocks fro it. Also will be looking for front tires with stiffer sidewalls. REASON FOR SPYDER: If I have to make drastic maneuvers to avoid a texting cage driver, I won't end up on my side with a bike on top of me. AND the Spyder stops in half the distance of any bike I've ever had.
UPDATE: just upped my front tire pressure to 20 psi from the 5 psi with which it was delivered! Can't wait for tonight's ride!!!