I purchased a 2014 rts on feb 1st. I am due for my 3000 mile service. I had an appointment a few weeks ago for it, to have my headlights and fog lights checked due to they were flashing and turning off. A day before I was to have this service, the dealer called and said the mechanic was going to be gone and needed to change the day. This was ok with me due to I was thinking about getting the cb system installed. Told the service dept that I would call back to make another appt.
I decided to get the cb and called the parts dept at the dealership. Told the guy to order it. He said i needed to pay first and sent me to the check out lady. Since we were talking on the phone, she sent me an email with their pay pal info. and i paid for the cb system..$1025. About 4 days later I got a call from the parts dept that my cb was in, the box had my name on it and it would be in the back room waiting for me.......pass me to service so I can get a service time. I told the service guy that I needed the 3000 mile service, my headlights/fog lights checked and the cb installed. My appoint. was set for yesterday at 9am.
I arrived at 9am after a 1 1/2 hr ride. The service guy said ok. have you set up for the 3000 mile and check the headlights..thats was it. i asked about the install of the cb. I was told that there was no mention of it in the computer and the mechanic was booked all day on other service.
Now this is my second time to go to this dealership for service. It is the 2nd time my appt has been screwed up. The first time someone deleted me from the list of service that day. I was able to get in thank goodness.
I told the service guy i was was not happy about the lack of info. put into the computer, that it is not my fault the info. was not entered after I told them what I needed done. He said he would see what he could do. He had me sign that the cost would be $900. This included charges for checking the headlights/fog lights in case BRP denies covering the lights even tho it is covered by warranty. Another not happy thing.
At 11am, a manager came over to me and asked for the cb unit. I told him what had taken place for me to order the cb. He left and came back a few min. later and saif there is no record of me placing an order for the cb and they had no record of me paying for it. I is not happy !!!
I called my bank and get the date and tracking number and give it to the manager. he leaves and comes back 30 min. later. He found the payment but no order in the sytem. I told him I even got a call that the cb was in. he said they dont do that. i said that is why I waited to make an appt. ..to make sure the cb was here. He left. A few min. later he came back and said he was sending an employee to another dealership to get a cb for me.
At 1:15 I walked down the street to get a bite to eat. I got a call from the manager asking me to come back that they had a major problem.
As I walkd in, a service guy said they got the problem fixed.
The problem was that the 2014 cb has 2 updates that require 2 small wires. The box my cb came in, had the numbers for the 2014 cb. when they opened it, there was only 1 wire. Luck had it that the manager had a 2014 cb that didnt work in a box and it had the wire I needed
At 5pm i was told it would be ready in a few min.
At 5:45 I was told the bike was ready. The mechanic came out to talk to me about all he did. He never mentioned checking the fog lights. I asked him about it and he said the service writer did not make any mention of it on the repair order.
Now i am so upset and pissed of. I told the mechanic thanks knowing it was not his fault. So now i have to make another trip 1 1/2 hrs to get a problem fixed
thanks for letting me vent
