h0gr1der
New member
Just what he said. This dealership isn't known for excellent service. I would drive farther for better service.
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Done with Spyder
- Thread starter Larry L.
- Start date
Just what he said. This dealership isn't known for excellent service. I would drive farther for better service.
Jeriatric
Thinks out loud
Call me cynical, but I question his motive for telling you that. Unfinished paperwork, is about as lame a reason as one could think of.
Having owned Kawasaki, Honda, Indian, and Harley, all three gave me some issues... Service department for each had some issues... Some of the time misunderstanding and other times trying to make more money... For all of them that I have dealt with, I massaged them a few times with A dozen doughnuts early morning. Have coffee and talk bull...
I like to think that helped a little... Now I have my Spyder, living in Hawaii... No dealers here... Having a questionable dealer is better than not having a dealer... I chose my Spyder... Presently having DPS issues... If it gets worse I might be down for a few months.... It’s what I chose... for what ever reason anyone chooses to ride. Enjoy riding when You Can... Pick up another hobby when You cannot... Anything is fixable, some issues take longer than others... I Love My Spyder......
I like to think that helped a little... Now I have my Spyder, living in Hawaii... No dealers here... Having a questionable dealer is better than not having a dealer... I chose my Spyder... Presently having DPS issues... If it gets worse I might be down for a few months.... It’s what I chose... for what ever reason anyone chooses to ride. Enjoy riding when You Can... Pick up another hobby when You cannot... Anything is fixable, some issues take longer than others... I Love My Spyder......
h0gr1der
New member
I've owned multiple brands as well, put the most miles on an old Harley FLH and a newer Kawasaki Nomad 1600. Both had issues on the road, with both I found a dealership that put me back on the road in a day or two. One of the biggest reasons not to buy a Spyder, or any brand for that matter, is crappy dealer representation. I'm kind of trapped with the need for 3 wheels by an infirmity, and chose the Spyder in spite of knowing it was under-represented in dealerships. Big difference between under-representation and the poor service you can expect to receive at some of the dealers. The fact that my dealer had to order either one of the parts I had replaced speaks volumes about this dealership, as to not following the issues that actually affect the bikes reliability. You better bet that if I was the service or parts manager I'd keep the left switch pack, water pump, parking brake motor, wheel bearings, and front pulley in stock at all times, along with all the normal service items and anything with a TSB on it. Word of mouth goes a long way.
Freddy
Active member
It ain't their call. It's the wo/man who has to finance inventory and parts stock you need to argue with. Besides, BRP wouldn't have enough to go round.
007james
Member
Cadre, you wrote,...”Now I have my Spyder, living in Hawaii... No dealers here... ”. You must feel worse than an Astronaut that just landed on the Moon with his Can-Am RT Limited and only the Tool Kit that came under the seat, and his iPad to access the Spyder Owner’s Manual online,.....just in case the 3 Wheeled Beast flips or burps a Code, and the Demon Limp Home Orange Dash Light blinds you before you can get your shades on!! If you don’t get a good enough signal to connect to the Internet to access Spydrlovers.com to ask Spyder Owners to trouble shoot your Codes, and make “ Try That” suggestions,....your SOL. HaHa. Owning a Spyder in Hawaii with out any Dealers is at least as bad as owning a Spyder on the Moon. At least, on the Moon, NASA will not worry whether your Warrantee has expired before deciding to help you, as BRP will do to you in Hawaii after your Warrantee expires. You will see Middle Finger Aloha Birds flashed at you from Canada! ( while you are holding your breath in Limp Home Mode waiting for a response from BRB.) 
007James
007James
ChicagoSpyder
New member
This is a familiar scenario for me, 2014 RTS. Dealer tech, who is quite good, went through the usual fuel cap, sensors, purge valve, etc. Reset code p0172 several times only to have the code reappear with check engine light after a few hundred miles. In the end the factory BRP sent fixtures to check and adjust cam timing which was found to be out of spec. Been 2000 miles since and problem has never reappeared. Finally fixed. Of course I was out of my Spyder for 8-10 weeks by the time it was finally fixed. One nagging concern is why the problem appeared after 4500 miles - thus could the timing change again at some point?? My recommendation is to have them check with BRP about cam timing.
I have been a machinist for forty years have ran just about every machine you could imagine, had to live +/- .001 my whole life so even if they fix it it will never be the same,
in my world it would have a NFG tag on it.
Ran my own machine shop for twenty years ( I Like MAZAK ) if there were any problems at all my customers were up my arse til I took care of the problem, Big corporations
like BRP can hide behind their size and tell folks like me to go pound sand, in the perfect world I want what I paid for just like their ads say or my money back.
If only Honda made spyders.
in my world it would have a NFG tag on it.
Ran my own machine shop for twenty years ( I Like MAZAK ) if there were any problems at all my customers were up my arse til I took care of the problem, Big corporations
like BRP can hide behind their size and tell folks like me to go pound sand, in the perfect world I want what I paid for just like their ads say or my money back.
If only Honda made spyders.
LifeLongRider
New member
:thumbup:
Still no spyder, wants me to trade. Why would I spend more money when BRP didn't deliver the first time. Will compensate for the lost time, what is a summer worth?
Jeriatric
Thinks out loud
I know your frustration. I went through it for over 2 years. December 2015 to April 2018. So long, that my BEST warranty ran out. So much for that purchase. If you're not willing to slog it out, and perhaps spend a lot of cash, plus deal with the frustration and incompetency of both BRP(they failed to identify what had been long known to cause the problem) and a clueless tech. It may be best to end it now?
Freddy
Active member
See post 9. BRP obviously has a short memory.
https://www.spyderlovers.com/forums/showthread.php?103739-code-P0172-again&highlight=cam+timing
https://www.spyderlovers.com/forums/showthread.php?103739-code-P0172-again&highlight=cam+timing
johnsimion
New member
If you reported the defect during the warranty period and they didn't fix it properly, you're still under warranty until it IS fixed properly. The FTC says, "if you reported a defect to the company during the warranty period and the product wasn't fixed properly, the company must correct the problem, even if your warranty expires before the product is fixed." https://www.consumer.ftc.gov/articles/0252-warranties
Depending on your situation, you may still be entitled to fight with BRP but it would depend on when you last reported the recurrence of the problem to them and what they said. Let's say you brought the Spyder in to be "fixed" and you left thinking it was fixed, but a week later the same problem occurred. You bring the Spyder back in and they say, "Sorry, your warranty expired yesterday." That's legally wrong, and even if you paid for the repair then, you should be entitled to get your money back now. OTOH, if your Spyder was working right in April 2018 and you never reported the recurrence of the problem to them until MUCH later, it would be very difficult to prove their last repair wasn't done properly since things DO break on their own sometimes.
Jeriatric
Thinks out loud
Trust me on this. I left no stone unturned. I had documentation out the kazoo, for every dealer visit and everything they documented and verbalized to me. In the end, the dealer and BRP didn't give one rats azz. Just the facts.
To this day, I have all the events well documented.
Sometimes things go bad....this was one of those times.
Regrettably, it ended a 50 year relationship with my dealer and brought me to 1 and done with Spyder ownership.
The Spyder is a great machine but, if you get one that happens to be......uh, troubled. At some point the only one who cares.........is you.
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