Canceled Rack order

[Dragonrider]

I ordered the trunk lid rack from Cruiser Customizing in June. Shipment was delayed until 7/23, and today, it was delayed for another month. Says something is REALLY wrong, so my order was killed.

Thought I might share with any others looking at this rack. To me, it was the best looking, and suited my needs. However, I won't need a rack in December….

 

[Chupaca]

Alas..!!

to bad all around..you lost time and they lost a sale. Wonder what the problem was. Some wait till they have a decent order before sending into production but not the best way to do business..go for option number 2 if you have one, if not happy shopping..!! :thumbup:

 

[murphybrown]

Consider Diamond R's

Love mine...great service from SL sponsor Diamond R....Allen & Patti awesome people with great customer service and Products for RT and other :thumbup:

 

[Bob Denman]

Curious...
It'd be interesting if we could find out the back story to this episode...

 

[NancysToy]

In all likelihood it is a matter of them building them when they have enough orders to do a batch. Small manufacturers frequently have their products batch produced by small job shops. If the shop is busy with something else, or is not running that coloer or metal right then, there are delays. It can be disappointing, but that's what happens with limited production vehicles and accessories. Sometimes it takes great patience to get the goody you want.

 

[Dragonrider]

In all likelihood it is a matter of them building them when they have enough orders to do a batch. Small manufacturers frequently have their products batch produced by small job shops. If the shop is busy with something else, or is not running that coloer or metal right then, there are delays. It can be disappointing, but that's what happens with limited production vehicles and accessories. Sometimes it takes great patience to get the goody you want.

That's probably the case, but they need to tell that to their customers, not move the shipping date by a month three times. The truth might have kept my order...

 

[NancysToy]

That's probably the case, but they need to tell that to their customers, not move the shipping date by a month three times. The truth might have kept my order...

They probably didn't have a clue until their supplier told them. Unkept promises by suppliers can drive a manufacturer nuts.

 

[Bob Denman]

They probably didn't have a clue until their supplier told them. Unkept promises by suppliers can drive a manufacturer nuts.

:agree: Look at all of the fun that BRP has had with some of theirs in recent times! :gaah:

 

[Showie]

I ordered one also. :yikes: Thanks for update. My ship date was 8/3. Hope it come on time because I ordered a couple of other items along with rack and I need it by the end of September Nice rack but if I don't get the rack, it does no good. :banghead:

 

[Dragonrider]

Show Chrome, the OEM said it won't be in their hands until the 3rd. The 23rd date I was given is probably close..

 

[ARtraveler]

Supply chain dynamics can be a real :cus:. Unfortunately, the customer suffers a bit when that happens. I have a problem when a product is not available for months at a time--to me--that equals manufacturer problems.

As Bob implied--the back story on this one might be interesting, before we go after the wrong person(s).

 

[TuckMiddle]

My refund went to the bank yesterday, ordered it inApril. I wrote about it on SL somewhere last week. They never acknowledged any of my emails and yes, something is missing in the service equation. Ordered another, it's a ShowChrome product, and supposedly it'll be here this week from Value Accessories.
They, ShowChrome, have made racks for Goldwings and other for several years.
Tuck