BRP Care comes through! 2012 RT-L engine heat

[Stumpy6Guns]

Late yesterday afternoon I submitted a complaint about the engine heat issue on the BRP Cares site, and first thing this morning I got a nice letter that said yup, we'll take care of it!
I was very careful to phrase my complaint as someone who is otherwise happy and enjoying the bike, but that the heat on the right side and in the crotch area is making for an unpleasant commute on hot afternoons for six months out of the year.
I have to send them a copy of the registration, and then the job will be set up.
I love good customer service.

 

[ARtraveler]

Glad to hear you are going to get the problem solved. Persistence pays off. :yes:

 

[Chupaca]

They do....

care but can take their sweet time about letting you know...:thumbup: glad your on to the repairs needed

 

[robmorg]

Less than 24-hour Response

In Myron's case, they took less than 24 hours. That's GREAT service, AND good news! :thumbup:

I agree that BRP Care usually comes through, but has had a tradition of sometimes taking a while to show how MUCH they care. Could it be that they are turning over a new leaf?

 

[_..stiffler..]

so what exactly are they fixing for you...my 2011 that I have only rode 600km seems to get pretty hot down by my right foot. almost so hot that I need to tuck my foot under cause it starts to cook..

Stiff

 

[quasi]

it's great they opted to take care of their design flaws on you 2012 rt. about a month ago or so they denied my request for assistance on my 2012's heat issues. and now with just a fuzz over 6,000 miles I find the engine cases are leaking oil. can you say Edsel!

 

[Trbayth]

it's great they opted to take care of their design flaws on you 2012 rt. about a month ago or so they denied my request for assistance on my 2012's heat issues. and now with just a fuzz over 6,000 miles I find the engine cases are leaking oil. can you say Edsel!

Shh. The negativity police will be after you.

 

[Bob Denman]

In Myron's case, they took less than 24 hours. That's GREAT service, AND good news! :thumbup:

:agree: I don't actually think that they could have done much better... unless they sent some technicians right to his house via helicopter, and they completed the work in his driveway!

:congrats: to you, and Kudos to BRP! :clap:

 

[Highwayman2013]

Got my 2012 the 2013 recall scoops last year. I just asked my dealer and they contacted BRP.

 

[Ron2andia]

:congrats: Always good to see BRP come through! Keep us updated!

 

[jcthorne]

so what exactly are they fixing for you...my 2011 that I have only rode 600km seems to get pretty hot down by my right foot. almost so hot that I need to tuck my foot under cause it starts to cook..

Stiff

They will install the air scoops used in the 2013 recall. They really do help. Great upgrade on the 2014 to 2016 RT as well. They are less than $70 and not all that hard to install.

 

[JKMSPYDER]

BRP CARE

I sent an email to BRP Care on June 29 about a problem I am having with my F3. I have yet to hear from them.:banghead: I was under the impression that BRP answers emails. I sent the email to. [email protected].

 

[beefybudds]

They will install the air scoops used in the 2013 recall. They really do help. Great upgrade on the 2014 to 2016 RT as well. They are less than $70 and not all that hard to install.

Do you know the part # for the air scoops?
Thanks,
Joel

 

[jcthorne]

Do you know the part # for the air scoops?
Thanks,
Joel

Part number 219800388. They are $62 from CheapCycleParts.

 

[Bob Denman]

I sent an email to BRP Care on June 29 about a problem I am having with my F3. I have yet to hear from them.:banghead: I was under the impression that BRP answers emails. I sent the email to. [email protected].

Try a follow-up email...
But it's been less than a week. :shocked:

 

[beefybudds]

I sent an email to BRP Care on June 29 about a problem I am having with my F3. I have yet to hear from them.:banghead: I was under the impression that BRP answers emails. I sent the email to. [email protected].

Just hang in there. You should get an email today.
I have been sending emails with them and I was thinking that they were closed on Friday and Monday cause today the emails are being sent.

 

[Trbayth]

If the BRP Care folks are in the US they were probably closed yesterday for the holiday.

 

[MikeinGA]

I sent an email to BRP Care on June 29 about a problem I am having with my F3. I have yet to hear from them.:banghead: I was under the impression that BRP answers emails. I sent the email to. [email protected].

BRP never answered my E-MAILS. Sharon(wife) called BRP and they started a case file. BRP customer relations called us back within three days and they are working with the Dealer's Tech. I would suggest going that route.

Mike

 

[JKMSPYDER]

BRP

BRP did come through and answered my email on Tuesday the 5th. On Wednesday my dealer called and said they had solved the problem. Whether it had anything to do with BRP contacting them, I don't know but my dealer called today and said it was ready to go. It turned out it was the reverse actuator switch. (Whatever that is). I'll pick it up tomorrow and be leaving for Deadwood on Saturday.