No one should have to call anyone or send any emails or letters in order to get professional service from BRP and/or a dealer!!!! :gaah:
If everyone here stopped making excuses for BRP, and instead started holding their feet to the fire, maybe the lack of action and concern would start to change. As long as BRP gets the feeling that their actions(or lack thereof.....) are acceptable to most, why would they feel compelled to change anything?:dontknow:
If you, or anyone else here feels that having to call and email Carlo or Lamonster in order to get routine warranty work performed in a timely fashion is "normal", I'm here to tell you it shouldn't be. Period.
If my Spyder is not being repaired in a reasonable timeframe, BRP AND THEIR AGENT IS SOLELY RESPONSIBLE, not me..........
maybe more people should call an attorney instead of Carlo....
edit to add:
Sorry if I come across so negative about all this, but the way I see it, if BRP has no trouble taking REAL $$$$ for their product, then they should be delivering REAL support along with it....
HDX,
Sorry I came across a little sarcastic in this last post and the one before and apparently your dealer along with mine have great service departments, that will contact BRP and order the parts needed to fix the problem, in a timely manner.
But, not all dealers are like ours and some members have not waited days but, weeks and months to get their Spyders back fixed right the first time.
I can't count how many posts I've read from members that have complained, about their routine warranty work and by posting that information as to who to contact, I felt would help them to take another approach, in getting their Spyder back.
I know that in many parts of the country and Canada, riding time is limited by winter weather. If I still lived in CT and my Spyder was sitting at a dealership for weeks and months during the nice weather, I'd be ticked, with not only paying for it but, also paying for insurance.
Sunday morning when I signed on, I found an IM from a member who couldn't find the numbers to call or the email address. Since I saved a few emails from Carlo, I copied and pasted the information, with the numbers and email address to BRP and Carlo, in an IM back to him. Hopefully this will help him in getting his Spyder back, sooner rather than
later.
Many dealers for any vehicle you buy, don't care once they see you drive off the lot. They made their money and if you have problem after problem, do they care? Some do and many don't. So what's the next step, for me it would be contact the corporate head quarters and complain. If I got no action, I'd get an attorney and let him/her deal with them.
I've only had one problem with a dealerships service department and that was a Chevy dealer in Cheshire, CT. I won't get into that, cause it still ticks me off, in how they tried to take advantage of me. But what I did learn from that experience, was not to take a bunch of bull from a dealerships service manager.
The last thing I wanted to do, was start a war of words going back and forth. I posted what I did, to help other members who perhaps didn't know there are other avenues to take, in getting their Spyders back in a timely manner.
If you want to blame BRP, that's fine. But, I have gotten nothing but good service from my dealerships service department. 9 days after they picked up my Spyder with a trailer, I got a call from Leo the service manager as to when am I going to pick this thing up.
Carlo did call me about another concern I had after getting my email with my new phone number and because of a lot of heavy rain and wind here, for the past few weeks. I need to take it in for the second update this week or after Christmas.
Have a Merry Christmas & Happy New Year,
Bum.
ray: that it doesn't take all January to get it back.
