2013 Recall

[MouthPiece]

It seems that as nerves get frayed; folks start wanting to flip out the, "Call a Lawyer and sue the :cus:" card.
Once an attourney is invovled; you won't hear from BRP, and they won't stretch to pick up the phone to hear from you. Their legal team will put some pretty maddening (to you!) limitations on just what can be said or done until anything gets settled...:gaah:
I have found that the folks who are getting the best service from their dealers; probbly behaved like good customers right from the start.
It IS true; you can catch more flies with honey, than with vinegar... nojoke
Call the shop; ask about the status of the parts hsipment... stop by with a box of donuts to say "Hi" Let them remember you as the customer that they'd REALLY like to help... :thumbup:

Good advice!

Not only good, but excellent advice.

​Chris

 

[Dan McNally]

I always remember best customer service are given to the best customers.

Like others said some dealers bend backward to their best customers.

It always pays to be nice than an as*****

So everyone who has a crappy dealer is an as:cus:? That's quite a stretch. SOME dealers bend over backwards for all their customers and some dealers don't really care, once they have your money. I have been nothing but courteous and polite with everyone I've spoken to at my dealership . . . and if the guy I call to talk to is busy, I get" He's busy . . . call back" and get hung up on.

 

[flaggerphil]

I always remember best customer service are given to the best customers.

Like others said some dealers bend backward to their best customers.

It always pays to be nice than an as*****

With some dealers, there's no real customer service at all. You can be the nicest person in the world, but if the dealer doesn't care, or is incompetent, there's nothing you can do.

Except find another dealer. Which is what I did.

 

[Dan McNally]

and I, once I get my Spyder back

 

[Daisyjoe]

My RT-L has been in for the recall for two weeks now. Dealer told me the evap canister was melted and they had to order the parts.

I thought I had no major heat related issues. If the area around the tupperware was on the hotter side of warm I attributed that to being enclosed in plastic. I had and still have on occasions the stalling issue.

Just disappointed that it is taking so long.

How many miles do you have on your bike?

 

[Daisyjoe]

My RT-L has been in for the recall for two weeks now. Dealer told me the evap canister was melted and they had to order the parts. ...
QUOTE]
My canister was melted also. However, my dealer took one off of a new Spyder and installed it. They will put the ordered canister back onto the new Spyder. It's too bad your dealer is not as willing to satisfy his customer.

How many miles do you have on your bike?