Front Sprocket Recall - Dealer Won't Release Spyder to Owner

[DaleG]

All, I was able to retrieve my Can Am today by speaking to the owner's son. I told him I wanted my bike back and did not want them doing anything else with my vehicle. I had to sign a "waiver and release of liability" which I was happy to do. I would have signed it five weeks ago had that been offered as an option.

I also got an email from BRP today "with respect to my case." They said 8 more weeks as the earliest date for the gear. In any event, I plan to contact another dealer and ask them how they handle interim fix/final fix. I don't want to go through this again without understanding what I am getting into.

As to the gear on my bike, I see no indication that it was touched. I appreciate all the comments on this saga.

 

[Gwolf]

I called last year and they said maybe February. I called again the first of this year. They did not have a date. The Spyder has not been back to the dealership since the day I picked it up brand new in 2019. I do not expect to ever take it back to the dealership for anything. Too many problems with the dealerships. Eventually the new pulleys will available for purchase. A recall is not really a recall, if they cant fix it when you take it in.

 

[K80Shooter]

I called a dealer for a friend in Feb. They had to have the serial number to order the gear. It was ordered and we take the Spyder in this coming Sat. 4-22-23 for the repair. The parts have come in and are waiting on the Spyder.

 

[pegasus1300]

Hi Dale so happy to hear you got your Spyder back. Good luck with the recall/replacement.