billybovine
Active member
I know that. In another thread a couple of weeks ago in a discussion about excessive oil in the air box. I thought it was you that said that posted that you had this problem. If so time good to fix it.
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14K service and OOOOPS! I don't think this is good!
- Thread starter finless
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finless
New member
Awe CRAP! :dontknow:
Well talked to my dealer today.
Best case I wont get my Spyder till Friday now.
I kind of expected that due to the job needed with removing the clutch housing and for SURE I do not want them to be rushed.
In the end I have a feeling I may not be riding at the Bert's Canyon ride this year here in SoCal.
It's better to have my Spyder done right than rushed for this ride and I told them that!!!!
I told Bryan (the service manager), it needs to be RIGHT not half assed as I am extremely picky and will be checking their work.
We agreed that Friday was a best case scenario but agreed I as a customer won't be upset if not. Again I want it done right not rushed for a ride my dealer is SPONSORING this weekend!!!!!
In the end I was hoping that my entire Spyder ownership life I would not need a warranty call and work done. Pisses me off that one little set screw caused all this grief and leads to a MAJOR TEAR DOWN of my Spyder's engine
I will just say that now I am not sure the reliability of the Spyder is not in question.
Earlier I thought all these warranty claims were a figment of being online. e.g you hear more about the problems online than the people that don't have problems...
Alas, add me to the list of being a Spyder owner AND having to see a dealer for a issue requiring MAJOR work.
I do not like that as to DATE, I have never owned anything that something like this happened! No car, no previous motorcycle, NADA!
I was chatting with my wife over last weekend, and if I honestly get one more issue like this, I am done and going to pick up something else. If my dealer screws this work up, that will be it for me and BRP. It's at a platinum dealer and should get done properly (yet,,,, I am worried). Sorry, but I cannot go through this again!
If you cannot trust what you ride, then the fun of riding goes bye bye...
Sorry to be negative but alas, not that happy right now
I am hoping this is a one time occurrence and the rest of my Spyder ownership will be good!
Bob
Well talked to my dealer today.
Best case I wont get my Spyder till Friday now.
I kind of expected that due to the job needed with removing the clutch housing and for SURE I do not want them to be rushed.
In the end I have a feeling I may not be riding at the Bert's Canyon ride this year here in SoCal.
It's better to have my Spyder done right than rushed for this ride and I told them that!!!!
I told Bryan (the service manager), it needs to be RIGHT not half assed as I am extremely picky and will be checking their work.
We agreed that Friday was a best case scenario but agreed I as a customer won't be upset if not. Again I want it done right not rushed for a ride my dealer is SPONSORING this weekend!!!!!
In the end I was hoping that my entire Spyder ownership life I would not need a warranty call and work done. Pisses me off that one little set screw caused all this grief and leads to a MAJOR TEAR DOWN of my Spyder's engine
I will just say that now I am not sure the reliability of the Spyder is not in question.
Earlier I thought all these warranty claims were a figment of being online. e.g you hear more about the problems online than the people that don't have problems...
Alas, add me to the list of being a Spyder owner AND having to see a dealer for a issue requiring MAJOR work.
I do not like that as to DATE, I have never owned anything that something like this happened! No car, no previous motorcycle, NADA!
I was chatting with my wife over last weekend, and if I honestly get one more issue like this, I am done and going to pick up something else. If my dealer screws this work up, that will be it for me and BRP. It's at a platinum dealer and should get done properly (yet,,,, I am worried). Sorry, but I cannot go through this again!
If you cannot trust what you ride, then the fun of riding goes bye bye...
Sorry to be negative but alas, not that happy right now
I am hoping this is a one time occurrence and the rest of my Spyder ownership will be good!
Bob
Last edited:
finless
New member
When I get a status today I will ask about the possibility of a loaner for the ride.
As for the celebrity thing (which I am not in my opinion). I doubt my dealer even knows anything about me (I am sure they don't in fact) and thus I doubt I would get any special handling over any other customer. But thanks for the positive thinking
Bob
Highwayman2013
New member
Bob, our dealer here lent an F3S to Rick last weekend, it doesn't hurt to ask.
finless
New member
finless
New member
And the saga continues....
I wont have it now till Saturday AM (my choice and I wont go into why).
One thing I learned from this is service managers can be full of hoowie!!! They are sales men that don't really know the answer and like to "sell you that they are taking care of you". Well not trying to say all are but in this case, this one was....
When I called at 10:30 AM today for a status, the manager said "Oh yea... the tech is about ready to button it up!".
I said "OK I can be there about 2:00". He paused and then said, "end of the day"
WTH? How do you go from just about ready to button it up to end of the day?
So 2 hours later I called and this time asked specifically asked for the service writer I first worked with (I guess the assistant manager).
He said "The tech has about 5-6 hours more work and just started this AM. It might be ready by the end of the day".
I am like WHAT!!!! :yikes:
I said to him, your manager told me on Tuesday the parts arrived and the tech started that day!!!!!
I hate BS slinging to put off having to listen to a customer complain. JUST TELL THE TRUTH!!!!!
I would not have been upset if the manager just told me on Tuesday they could not start till Thursday and explain why..... Yes I would not have been happy but I would have understood! Sheesh :banghead:
I mean come on... I realize a service manager has to balance customer satisfaction and getting the job done. My bike is not the only one in the shop being worked on... I get it.... But to flat out BS... Someone needs to teach these people real customer service... Sometimes you have to tell the BAD with the good and have the people skills to deal with someone that may not be happy about the parts being in but that you cannot start the work for 2 more days... Don't lie to a customer just to get out of having to deal with them not being happy, it just bites you in the tail end later anyway!
So you know why I say this. I was a Customer Field Service person for Xerox for years. I know how to treat customers and workload demands! Telling them the truth thus building a long term trust, is way better than spinning tangled webs!
OK so sorry for my rant.... I fully trust the tech at this dealer but if I ever have to go there again, I will avoid the service manager and talk to the people doing the work to get the straight poop.
Anyway, there is light at the end of the tunnel
Now just to hope it all got done right.......
Bob
I wont have it now till Saturday AM (my choice and I wont go into why).
One thing I learned from this is service managers can be full of hoowie!!! They are sales men that don't really know the answer and like to "sell you that they are taking care of you". Well not trying to say all are but in this case, this one was....
When I called at 10:30 AM today for a status, the manager said "Oh yea... the tech is about ready to button it up!".
I said "OK I can be there about 2:00". He paused and then said, "end of the day"
WTH? How do you go from just about ready to button it up to end of the day?
So 2 hours later I called and this time asked specifically asked for the service writer I first worked with (I guess the assistant manager).
He said "The tech has about 5-6 hours more work and just started this AM. It might be ready by the end of the day".
I am like WHAT!!!! :yikes:
I said to him, your manager told me on Tuesday the parts arrived and the tech started that day!!!!!
I hate BS slinging to put off having to listen to a customer complain. JUST TELL THE TRUTH!!!!!
I would not have been upset if the manager just told me on Tuesday they could not start till Thursday and explain why..... Yes I would not have been happy but I would have understood! Sheesh :banghead:
I mean come on... I realize a service manager has to balance customer satisfaction and getting the job done. My bike is not the only one in the shop being worked on... I get it.... But to flat out BS... Someone needs to teach these people real customer service... Sometimes you have to tell the BAD with the good and have the people skills to deal with someone that may not be happy about the parts being in but that you cannot start the work for 2 more days... Don't lie to a customer just to get out of having to deal with them not being happy, it just bites you in the tail end later anyway!
So you know why I say this. I was a Customer Field Service person for Xerox for years. I know how to treat customers and workload demands! Telling them the truth thus building a long term trust, is way better than spinning tangled webs!
OK so sorry for my rant.... I fully trust the tech at this dealer but if I ever have to go there again, I will avoid the service manager and talk to the people doing the work to get the straight poop.
Anyway, there is light at the end of the tunnel
Now just to hope it all got done right.......
Bob
Last edited:
billybovine
Active member
And the saga continues....
I wont have it now till Saturday AM (my choice and I wont go into why).
One thing I learned from this is service managers can be full of hoowie!!! They are sales men that don't really know the answer and like to "sell you that they are taking care of you". Well not trying to say all are but in this case, this one was....
When I called at 10:30 AM today for a status, the manager said "Oh yea... the tech is about ready to button it up!".
I said "OK I can be there about 2:00". He paused and then said, "end of the day"
WTH? How do you go from just about ready to button it up to end of the day?
So 2 hours later I called and this time asked specifically asked for the service writer I first worked with (I guess the assistant manager).
He said "The tech has about 5-6 hours more work and just started this AM. It might be ready by the end of the day".
I am like WHAT!!!! :yikes:
I said to him, your manager told me on Tuesday the parts arrived and the tech started that day!!!!!
I hate BS slinging to put off having to listen to a customer complain. JUST TELL THE TRUTH!!!!!
I would not have been upset if the manager just told me on Tuesday they could not start till Thursday and explain why..... Yes I would not have been happy but I would have understood! Sheesh :banghead:
I mean come on... I realize a service manager has to balance customer satisfaction and getting the job done. My bike is not the only one in the shop being worked on... I get it.... But to flat out BS... Someone needs to teach these people real customer service... Sometimes you have to tell the BAD with the good and have the people skills to deal with someone that may not be happy about the parts being in but that you cannot start the work for 2 more days... Don't lie to a customer just to get out of having to deal with them not being happy, it just bites you in the tail end later anyway!
So you know why I say this. I was a Customer Field Service person for Xerox for years. I know how to treat customers and workload demands! Telling them the truth thus building a long term trust, is way better than spinning tangled webs!
OK so sorry for my rant.... I fully trust the tech at this dealer but if I ever have to go there again, I will avoid the service manager and talk to the people doing the work to get the straight poop.
Anyway, there is light at the end of the tunnel
Now just to hope it all got done right.......
Bob
I agree with you about service dept. Just tell the truth it will be a lot easier in the end. Telling the Customer what they think they want hear just does not build trust.
I hope that light at the end of the tunnel is not a train. :roflblack:
finless
New member
Funny Billy funny.....
So just a little reasoning why I decided to pick it up Saturday morning instead of today.
Saturday morning is a ride with hundreds of Spyders that my dealer is sponsoring. I go every year. I don't want to say the dealers name but you all smart people can figure it out if you want
Anyway, today a bad weather system is going through and it was predicted yesterday. Even the service writer told me yesterday he was not going to ride in either. High winds and big down pours of rain. Last night was crazy too! At about 1:00 AM a small twister came through here.... Do damage or anything but sounded like a freight train. Pretty scary for Ca.
Anyway on to my reasoning. I could pick it up today and ride in the rain. But then I thought,,,,, if I have any post service issues and breakdown, it wont be fun standing in the rain on the side of some freeway waiting for a tow!
Tomorrow there is no rain and the storm will have passed. For the BIG RIDE, the dealer will be having chase trucks that can tow Spyders. Also the ride is through twisties and up a mountain from sea level to almost 6,000 feet! So it will be a somewhat hard ride. I figure if something screws up, it will happen on this ride and a chase truck can get me back to the same dealer it was fixed at! So I pick up my Spyder that morning 1 hour before the ride starts!
Not a bad deal aye? I am going to ride my Spyder as hard as I can
I guess in the end, this turned out to be pretty good timing wouldn't you say?
Bob
So just a little reasoning why I decided to pick it up Saturday morning instead of today.
Saturday morning is a ride with hundreds of Spyders that my dealer is sponsoring. I go every year. I don't want to say the dealers name but you all smart people can figure it out if you want
Anyway, today a bad weather system is going through and it was predicted yesterday. Even the service writer told me yesterday he was not going to ride in either. High winds and big down pours of rain. Last night was crazy too! At about 1:00 AM a small twister came through here.... Do damage or anything but sounded like a freight train. Pretty scary for Ca.
Anyway on to my reasoning. I could pick it up today and ride in the rain. But then I thought,,,,, if I have any post service issues and breakdown, it wont be fun standing in the rain on the side of some freeway waiting for a tow!
Tomorrow there is no rain and the storm will have passed. For the BIG RIDE, the dealer will be having chase trucks that can tow Spyders. Also the ride is through twisties and up a mountain from sea level to almost 6,000 feet! So it will be a somewhat hard ride. I figure if something screws up, it will happen on this ride and a chase truck can get me back to the same dealer it was fixed at! So I pick up my Spyder that morning 1 hour before the ride starts!
Not a bad deal aye? I am going to ride my Spyder as hard as I can
I guess in the end, this turned out to be pretty good timing wouldn't you say?
Bob
finless
New member
Thanks! I hope too!
Here is how many were at the ride last year. I expect it will be more this year. If I breakdown, pretty sure all will be OK
Attachments
finless
New member
DONE!
OK so final news on this one.....
My Dealer did a great job! After I picked it up Saturday morning and went on the dealer sponsored ride.... I rode it like I stole it to make sure all was good....
Here is just one segment of the ride yesterday. If you want to see more, see my youtube channel.
Oh and "tail of the dragon"? Ha..... Come to California if you want some real roads
I am sure I will get some interesting comments from this video
But I would say my Spyder if fixed!
OK so final news on this one.....
My Dealer did a great job! After I picked it up Saturday morning and went on the dealer sponsored ride.... I rode it like I stole it to make sure all was good....
Here is just one segment of the ride yesterday. If you want to see more, see my youtube channel.
Oh and "tail of the dragon"? Ha..... Come to California if you want some real roads
I am sure I will get some interesting comments from this video
But I would say my Spyder if fixed!
AbNormy
Active member
Me too, is this setscrew problem unique? Anybody else have this happen to them? I've got an SE and gotten used to having to add almost 2 qts between changes don't see any drips anywhere figured it just burns it. Was a little oil bottom of my airbox when I washed my K&N not much really
AbNormy
Active member
Anyone else have this happen?
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