Dealer Rip-off?

[bruiser]

BRP can't control what dealers charge for labor. It's beyond their purview. The average labor charge here is $80.00. The company I worked for charged labor rates by geographic area. The basic hourly rate here in Eastern NC might be $85.00 hr. while the basic rate in Maryland might be $100.00 hr. A dealer has the discretion of charging a higher labor rate for a BRP certified technician because of what the training and certification cost.
I do wish BRP had a better handle on dealer quality and customer service.

 

[kenk]

ken

I have a small shop in my town that charges 45.00 hr. and he does a great job on 2011 ,he has service manual and does all the inspections , my last oil change was 150.00 and that was with a good oil.

 

[DrewNJ]

I have a small shop in my town that charges 45.00 hr. and he does a great job on 2011 ,he has service manual and does all the inspections , my last oil change was 150.00 and that was with a good oil.

BRP shop or Indy? I would expect an Indy to be less for general maintenance

 

[jcthorne]

I have no problem with the hourly rates quoted, pretty standard for the industry.

The problem is, charging 3 or 4 hours of labor for a job completed in 45 minutes is THEFT. Plain dishonest. If I did that with my client, it would not take long and I would no longer be billing them.

Letting dealers steal from us and trying to justify it for them needs to stop.

 

[Roadster Renovations]

I have no problem with the hourly rates quoted, pretty standard for the industry.

The problem is, charging 3 or 4 hours of labor for a job completed in 45 minutes is THEFT. Plain dishonest. If I did that with my client, it would not take long and I would no longer be billing them.

Letting dealers steal from us and trying to justify it for them needs to stop.

I agree! They told me that since it was the 3,000 miles service all the body panels had to be taken off. I wish I had done a little more research and called them on their sh*t when they told me that. From what has been said, all of the maintenance checks are done with the panels on. The only thing that needs removed is the panels to do the oil change, and that should be the standard service. That is the last dollar I will spend at that dealer unless I have to.

 

[Spyder4Tess]

Could have been a good ideal to call other dealers for pricing.

 

[The-BigDog-30]

I have no problem with the hourly rates quoted, pretty standard for the industry.

The problem is, charging 3 or 4 hours of labor for a job completed in 45 minutes is THEFT. Plain dishonest. If I did that with my client, it would not take long and I would no longer be billing them.

Letting dealers steal from us and trying to justify it for them needs to stop.

Definitely agree, charge for actual time spent working, not an automatic window of 3-4 hours labor

 

[Roadster Renovations]

WEll, I have certainly learned from this. What is the typical cost of the printout BAPS?

 

[myager]

Initial service

r

Just had my 14 RT serviced yesterday for the initial 3,000 mile check-up and I could not believe that my bill was $380. parts and labor. They charged 3 hours to do the check and the service. Have a sneaking suspicion I may have been overcharged. What are the rest of you paying? Also wasn't really impressed with their customer service.

I was charged $240 last week and thought I was ripped off.

 

[Mr. White]

I am coming up on 14,500 miles on my 2011 RT-S and will take it to my dealer for the checkup. I read some paid $800-$900 for a valve check. But did they really need it? Have any of you skipped the 14K valve check? Just wondering. My RT runs like a hose and I kinda hate to have someone fool with the valves....??

:spyder2:

 

[ARtraveler]

I am coming up on 14,500 miles on my 2011 RT-S and will take it to my dealer for the checkup. I read some paid $800-$900 for a valve check. But did they really need it? Have any of you skipped the 14K valve check? Just wondering. My RT runs like a hose and I kinda hate to have someone fool with the valves....??

:spyder2:

My advice, save your money Big Red. I did a valve check on my 2008 at 14,000 miles--no adjustments needed. I waited until 28,000 miles and did one on my 2010--no adjustments needed. I am out $1,500 bucks IMO. I plan on doing none on my 2011 which has just reached 15,000 miles. The 2014 is a no valve adjustments needed machine. If you machine is making noises--then have it checked out--if not--save your money--IMO.

 

[Mr. White]

My advice, save your money Big Red. I did a valve check on my 2008 at 14,000 miles--no adjustments needed. I waited until 28,000 miles and did one on my 2010--no adjustments needed. I am out $1,500 bucks IMO. I plan on doing none on my 2011 which has just reached 15,000 miles. The 2014 is a no valve adjustments needed machine. If you machine is making noises--then have it checked out--if not--save your money--IMO.

Thanks. It seems I read your thoughts earlier on your 2008 and 10. My engine is quite and running well. I think I shall take your advice and wait. I can use the money for my 82nd birthday in a couple of weeks...ha ha Best Regards.

:spyder2:

 

[Oldtimer51]

I believe the 2014's and up and all the 3 cylinder engines have hydraulic lifters so the valves are not adjustable. Some dealers come with all kind of stuff to make a quick buck. I am glad I have tools and I am not affraid to get dirty and enjoy doing most of the simple stuff. I change my oils and it is very cheap with parts ordered on line or now purchased at cyclegear.com

 

[ARtraveler]

Yes, the 1330 three cylinder engines no longer require valve adjustment maintenance. The oil changes have also been adjusted.

No 600 mile break in service. First oil change at 3,500 miles and then, every 9,500 OR once a year, whichever comes first.

 

[japgen]

I know this won't make anyone on this forum feel better, but I came to my 2020 Spyder after 3 BMW's, and so I'm numb to the high cost of maintaining these toys. The kicker was that the nearest BMW dealer was 2 1/2 hours away, which made every service visit a full day affair. At least now I have two Spyder dealers much closer.

 

[trikermutha]

Hate to tell you but everything is expensive to maintain.

 

[trong]

Toys vs Essentials.
I'm sure all the Can-am dealerships read these complaints and laugh all the way to the bank. The problem is these Spyders are consider toys to most people and dealers know that so they charge for services at unreasonable rates. Any of you who own boats any personal watercrafts would have similar stories to tell. We purchased two Yamaha Waverunners last year and I asked their service guy about the first service - after first 10 hours, he told me it will be $300 per unit. What do they do? Change the oil and filter, check the steering linkage and make sure everything works the way it should. There is not a whole lot of moving parts on a Waverunner except for the engine, no plastic panels to remove, no coolant to check. It's highway robbery consider oil change kit from Yamaha is $35, 4 quarts of oil and a filter.
I was told that an oil change for my 2013 RTL is $200, I was about to fall backward, an oil change kit for Spyder is $80, synthetic blend not full synthetic. Oil change on my '14 BMW 750Li, with V8 and twin-turbo using 10 liters of synthetic oil, is $150 at a BMW dealer, basically they charge $35 for labor including a car wash.
I have a friend who bring her Honda Accord to the dealer where she purchased the car for oil changes, they charge her $30 each oil change for years and every so often they just give her an oil change for free.
Cheers.

 

[Peter Aawen]

......
I have a friend who bring her Honda Accord to the dealer where she purchased the car for oil changes, they charge her $30 each oil change for years and every so often they just give her an oil change for free.
Cheers.

And surprisingly to some (like BRP & many Can-Am dealers) I bet she religiously goes to that dealer for all the scheduled oil changes on her Accord; probably for all the bigger (more expensive) services too; heck, she probably even gets them to supply & fit whatever new tires they think best for her/her car/her usage, which they do as & when necessary, choosing the best tire they can that's available at a reasonable cost!! And what's more, she probably doesn't ever have a bad word to say or complain about them; she likely tells everyone she knows/whoever asks that they are the absolute best people to deal with; and she's probably not even going to consider for a single moment going to any other dealer when she next decides to upgrade, and she'll probably get a pretty good if not top notch trade-in value on her old car too, cos that dealer KNOWS it's been well maintained and looked after! :shocked:

Do you ever wonder how many people have that sort of loyalty & ongoing relationship with their Can-Am dealers? Or that sort of loyalty to & confidence in BRP? I certainly don't think it's a great proportion of the Spyder/Ryker owners out there or the overall customer base of many dealers &/or BRP's Spyder/Ryker division, cos that sort of customer trust, confidence, and loyalty is based upon one thing that BRP & many of the Can-Am dealers out there seem to be severely lacking - it's called A CUSTOMER SERVICE ETHIC that over-rides their pure thirst (or maybe greed is a better word? ) for making the largest amount of profit they can NOW at their customer's expense.... :cus: And they do that instead of developing & growing their business by working with and looking after their customers rather than putting short term profit first; and so getting ALL their customer's repeat business and developing & nurturing that long term loyalty that would improve their market share over time and very likely bring in more profit over time than they'd ever get out of the few services &/or accessories etc that they currently squeeze out of relucant customers before they drive many/any of those customers capable of going elsewhere away! :banghead:

But maybe that's just me getting older & more cynical with time.... :dontknow: Oh, hang on, I still have that decades long relationship with my car dealer, been dealing with them for over 50 years now, & my parents were dealing with them long before that! I will admit that I have every now & then I've done a 'due diligance' check on servicing &/or new car prices from other places, but invariably, MY car dealer comes out on top by a fairly good percentage on the initial cost, and an even greater percentage over the life of each vehicle! So why would I go elsewhere, I trust them, and they know that whilever they look after me & my family, not only will we tell everyone how great they are, but I'll be back, my brothers & sister will be back, my kids will be back, and in time, it's highly likely that my kids kids will be back! hyea: Amazing thing, this Customer Service Ethic & the two way Loyalty it engenders, isn't it?!? :thumbup:

 

[Mikey]

Not to mention that this post started back in 2014 and the price of shop work is even more now!!!:roflblack:

 

[Peacekeeper6]

[sarcasm on]

What ?!

A dealership that overcharges and rips people off ?!?!

SAY IT ISN'T SO !!!!

[sarcasm off]