spyder replacement parts vs assembly line parts

[wyliec]

I know this is wishful thinking; but, with all the problems of waiting for parts, I would think that BRP would have a method to transfer parts between the assembly line over to replacement parts. Unless the assembly line is running on "just in time" inventory, I would think they would have enough parts to cover the every now and then transfer.

In my previous life I was manager of 'special build' air conditioning units. If a customer called me about having a problem getting a part for a unit that was down, I would check to see if we had enough parts to build our new units for the next week or two; I would also see when that part was scheduled to come in. If we had enough parts for scheduled units with a short lead time on that part, I would have the part transferred to our Replacement Components Division to be shipped to the customer; this would all happen within a day.

I now find myself waiting to get my spyder back b/c of a backorder for a clutch release pin. I've already posted on another thread about my spyder problem; so, i won't bore you with those details. I just hope the part comes in before our scheduled leave time of 9/16 for our trip to Rhode Island.

 

[Radthorne]

Related to this is the issue of stocking parts on the U.S. side of the border. My dealer is in Seattle, and some of the parts are coming from Vancouver, B.C., which is about an hour's drive or so away. Yet the parts are flown across the border; stopped by U.S. Customs; then flown to Kentucky for Customs inspection; then flown back to Seattle. I'm currently waiting on a throttle body that is taking this circuitous route. Clearly (with all the RT problems cropping up, like the throttle bodies), it seems like it would make sense for BRP to inventory some of these parts in the U.S. and do this routine once for a larger batch of parts, instead of one part at a time. I'm sure there are tax implications, blah blah blah, but we are talking about a customer service issue here. When people's bikes are being held in the shop due to parts shortages, it doth not make for happy campers...

 

[Marker]

My dealer is a platinum full line BRP dealer and can get parts if in stock at the warehouse overnighted to his dealership as long as the part is ordered by a certain time the day before. For my replacement left hand cluster it took 2 days to get the parts and 2hrs to install the part. So I was not able to ride for 2 hrs while the part was being changed . I consider that pretty awesome service !!! :thumbup::clap::clap:

 

[wyliec]

My dealer is a platinum full line BRP dealer and can get parts if in stock at the warehouse overnighted to his dealership as long as the part is ordered by a certain time the day before.

My dealer does this also. My point was doing something when a part is on backorder.