Who thinks DPS warranty should be extended.

[Magic Man]

With so many of the early PE Spyders falling out of the 2 year warranty window, and so many of these units now only after almost 2 years starting to develop DPS issues. How many of you would like to see BRP step up and provide a real stated extended warranty coverage period for the DPS units.

I think it is now fair to say after so many of you having problems that there is ether some design problem or a defect in material or manufacturing that is causing these problems to happen. That it is no longer just "luck of the draw" in getting a one in a million bad unit.

I also don't think it is fair to ask people people to have to spend a fairly large sum of money buying extended warranties to cover something that now has shown itself to be an obvious factory issue ether.

I am not talking about some "don't worry we'll take care of you" backdoor "hidden warranty" type of thing here. But with them coming right out and providing a straight up extended coverage period for 08 and 09s that have DPS problems.

I think this would help give people much more piece of mind than the "don't worry we'll help you out" kind of thing it is now.

I know from the past that these kind of "hidden warranties" can be both illegal to do, and can also not be evenly distributed basied on the level of participation from local dealers wanting to go to bat for units over 2 years old.

Although I have not spoken out on this topic for awhile, I can't help but read everyday how more and more people with units that were fine for the longest time are continuing to just now develop DPS problems. Unfortunatly many of these units are almost 2 years old or older.

I think an officaL extended coverage program for the DPS would really help let all of us know were not left out here in limbo until a real final solution to the DPS problem is found. :thumbup:

MM

 

[BLACK WIDOW]

Warranty

With so many of the early PE Spyders falling out of the 2 year warranty window, and so many of these units now only after almost 2 years starting to develop DPS issues. How many of you would like to see BRP step up and provide a real stated extended warranty coverage period for the DPS units.

I think it is now fair to say after so many of you having problems that there is ether some design problem or a defect in material or manufacturing that is causing these problems to happen. That it is no longer just "luck of the draw" in getting a one in a million bad unit.

I also don't think it is fair to ask people people to have to spend a fairly large sum of money buying extended warranties to cover something that now has shown itself to be an obvious factory issue ether.

I am not talking about some "don't worry we'll take care of you" backdoor "hidden warranty" type of thing here. But with them coming right out and providing a straight up extended coverage period for 08 and 09s that have DPS problems.

I think this would help give people much more piece of mind than the "don't worry we'll help you out" kind of thing it is now.

I know from the past that these kind of "hidden warranties" can be both illegal to do, and can also not be evenly distributed basied on the level of participation from local dealers wanting to go to bat for units over 2 years old.

Although I have not spoken out on this topic for awhile, I can't help but read everyday how more and more people with units that were fine for the longest time are continuing to just now develop DPS problems. Unfortunatly many of these units are almost 2 years old or older.

I think an officaL extended coverage program for the DPS would really help let all of us know were not left out here in limbo until a real final solution to the DPS problem is found. :thumbup:

MM

I think that would be the least they could do!!!

Michael:doorag:

 

[groundeffect]

and so many of these units now only after almost 2 years starting to develop DPS issues.

I've heard of new Spyders with less then 500miles, not 2 years old, having DPS issues. I do not think reoccurring steering issues are limited to 2 year old systems.

How many of you would like to see BRP step up and provide a real stated extended warranty coverage period for the DPS units.

Personally I'd much rather a permanent FIX to the problem rather then a warranty the continues to replace a faulty device (or number of devices - as there is evidence that suggests it could be the DPS AND/OR mechanical failures).




I will agree with you in that current customers need piece of mind, along with further customers.

I think an officaL extended coverage program for the DPS would really help let all of us know were not left out here in limbo until a real final solution to the DPS problem is found.

That is a good idea. BRP needs to do something here, imho



Cheers and safe ride to all.

 

[rnet]

It's the right thing to do. This would show everyone that they really do stand behind there products and I feel it would even help there bottom line, but if they are anything like the experience I had with Polaris, it ain't happening.

 

[LDFIREWORKS]

GREAT STATEMENT NMN

:agree: :agree: :agree: :2thumbs:

 

[dave01]

Awesome post and idea. Its the least BRP can do until they find the cause and cure for the ailing DPS units. I'm off to the shop to see mine and call brp at 930 when they open up.

 

[DynamoBT]

I'll go one step further. When Spyders with DPS problems sometimes need two or three "new" DPS units to solve the problems, it's time that BRP designed a new DPS with higher quality parts and very narrow tolerance for error. Then went about replacing the DPS of every Spyder out there with one of the new units.

The original DPS units are obviously seriously flawed. No one is saying how they are flawed. BRP is only replacing faulty units with more of the same. This isn't right. RRP needs to diagnose the specifics of each unit failure. Then design new components with less error tolerance. They need to admit that every original and even the replaced DPS units are at risk of failing at any time. Then do something across the board to fix this problem. The idea that we should wait until someone is actually killed because their Spyder won't steer at a critical time. . .and have a few of these "accidents" so that the NHTSA gets invovled is outrageous.

 

[WackyDan]

Bingo.

My Spyder turns one year old at end of April. I'm already budgeting for the BEST warranty upgrade because I'm not going to take the risk of something expensive failing - more than once.

Knock on the tupperware, my Spyder has been relatively problem free.

 

[Magic Man]

Bingo.

My Spyder turns one year old at end of April. I'm already budgeting for the BEST warranty upgrade because I'm not going to take the risk of something expensive failing - more than once.

Knock on the tupperware, my Spyder has been relatively problem free.

You are a smart man in doing this Dan! :agree:

But do you ,think it's right to have to spend that kind of money just to have the piece of mind that you should already have? At least about DPS failures.

Not saying it's not a good purchase to cover the engine, trans, or other systems for sure. :clap:

But having to buy one because your DPS could go out anytime outside of the 2 years, due to what is now appearing to be a factory problem is just not right. :gaah:

It also is not within everybody's budget in these tough enonomic times.

I hope your Spyder stays problem free and you ride many safe and trouble free miles. :thumbup:

MM

 

[stgilmer]

I've heard of new Spyders with less then 500miles, not 2 years old, having DPS issues. I do not think reoccurring steering issues are limited to 2 year old systems.

:agree::agree:My 08 had only 283 miles on it when dropped off at dealer for steering lock up. Been there so far 8 weeks. So yes I do think an extend would be a proper move on their part.

 

[Spyderjuice]

I agree with all the comments. I hope BRP will get on top of this issue.

Juice

 

[groundeffect]

I agree with all the comments. I hope BRP will get on top of this issue.

Juice

Me too.

 

[larryd]

I am also VERY worried about DPS problems with my SM5 running out of warranty in May 10...I haven't had any problems with the dps yet and I've had all the updates..but living in central PA we only have about a 5 month riding season and I'll do very little riding till May 10 (if any)

I would like to see some type of warranty extension on the DPS..

Or maybe, BRP could roll back the BEST warranty price to what they offered it for at the time of the Spyder purchase..

Either way, BRP needs to STEP UP and do sometimg to regain customer confidence..:dontknow:

 

[Big Arm]

Thanks Magic Man for starting this thread. It's really a shame that BRP didn't come up with this on their own, rather than a customer posting the suggestion.
My PE spyder warranty will run out in April. Until that time, I cannot ride it because it's been stored for the winter, like so many others. It will probably be April before I'll be able to get it out, because of all the snow here. Last yr it was also stored for at least four and a half months. (Eating up warranty time)
The single most thing that really bothers me the most about the Spyder, is this DPS problem, that others are having. I, so far, have not had this happen.....yet.
These DPS problems have been well documented here and other sites, and waranty or not, any good lawyer would have a field day with this in court.

IMHO BRP should just recall all Spyders, and replace all DPS units, after they have pin-pointed the problem, that is causing these units to act the way they do.

 

[WackyDan]

But do you ,think it's right to have to spend that kind of money just to have the piece of mind that you should already have? At least about DPS failures.

Well, I'd prefer not to based on some members who had issues with BEST and towing, etc... I see it as something I need to do for peace of mind over the long term. Note that I do not buy extended warranties on my other vehicles.

My decision to buy BEST is based on EVERYTHING I've seen here and there about Spyder issues, not just the DPS.

BRP does seem a bit slow in addressing some issues at times though I think they have handled the DPS issue a bit better than expected. I'm always reminded of the movie "Fight Club"...

Narrator: A new car built by my company leaves somewhere traveling at 60 mph. The rear differential locks up. The car crashes and burns with everyone trapped inside. Now, should we initiate a recall? Take the number of vehicles in the field, A, multiply by the probable rate of failure, B, multiply by the average out-of-court settlement, C. A times B times C equals X. If X is less than the cost of a recall, we don't do one. Business woman on plane: Are there a lot of these kinds of accidents? Narrator: You wouldn't believe. Business woman on plane: Which car company do you work for? Narrator: A major one.

 

[groundeffect]

IMHO BRP should just recall all Spyders, and replace all DPS units, after they have pin-pointed the problem, that is causing these units to act the way they do.

Unfortunately, but the look of things, it looks as though BRP has NOT found a fix to the steering problems, even after the months and months (years?) it has been seen on customer machines all over North America (at least).

 

[Roaddog2]

Thanks Magic Man for starting this thread. It's really a shame that BRP didn't come up with this on their own, rather than a customer posting the suggestion.
My PE spyder warranty will run out in April. Until that time, I cannot ride it because it's been stored for the winter, like so many others. It will probably be April before I'll be able to get it out, because of all the snow here. Last yr it was also stored for at least four and a half months. (Eating up warranty time)
The single most thing that really bothers me the most about the Spyder, is this DPS problem, that others are having. I, so far, have not had this happen.....yet.
These DPS problems have been well documented here and other sites, and waranty or not, any good lawyer would have a field day with this in court.

IMHO BRP should just recall all Spyders, and replace all DPS units, after they have pin-pointed the problem, that is causing these units to act the way they do.

:agree:and the field day is just around the pike :gaah:mine has been frozen in also eating up warranty time :ani29:Lately when I been riding it I feel like I ride it just to get it into the next issue so that it could be dealt with:ani29::wrong:

 

[truck 85]

why

I want to know why i took mine in for a steering issue and it took 2 weeks to get the parts (i rode while waiting for parts). but why are some people having to wait 8 to 10 weeks it makes no sence to me.:dontknow:

 

[groundeffect]

but why are some people having to wait 8 to 10 weeks it makes no sence to me

I've been wondering the SAME thing.

WHY does it take this long to 'fix' the issue?


Is the time spend waiting for parts or waiting for the dealer(s) to look at the Spyder???

 

[retread]

With all the software and other inputs going to the ECU, a "catch" program to record info when something happens should be a possibility. Then they could read what caused the problem. Either that or drop the DPS to where it only works below 5 mph.
My Spyder will be 2 years old in April, doesn't have the recall done yet, not sure I want it.

john