well i have now become the never ending story

[Rick11Flor]

hang on

i feel you, last time i took my :ani29: spyder:ani29: in they where quoting $180 to check the oil leak and the brakes both covered under warranty but, when i was to sign the agreement for the work i mentioned to them "you don't plan to charge me right?" he said i guess not :duh:.

 

[OldCowboy]

This can't be the neverending story because you don't have a luck dragon.

masochist - A person who shows a willingness or tendency to subject themself to unpleasant or trying experiences.

 

[cuznjohn]

recall

Wrapping the parking brake cable is part of the recall so they could have screwed up your hand brake doing the recall

i read the recall notice and it did not say anything about the wrapping of the brake cable it only say's the master cylinder and the canister and hoses

 

[cuznjohn]

blame

Time to call the BRP President....:chat:....if you know what I mean....nojoke

i can't blame a bad mechanic on the company unless it is something in the bike update that caused the problem

 

[3 Wheel Addict]

Yep that is bulls**t! Even removing the whole frunk is not that long of a time. I can get mine off and back on again in less than 30 minuets, it's only on there with 6 bolts and 7 sets of wires to unhook, 8 if you have the front power outlet and less if you don't have fog lights. I would really really like to see the "flat rate" manual on a Spyder to see exactly what BRP says the time is for some repairs. On my bike there is a sleeve and wrap that goes around the parking brake cable so they would have had to unhook at least one end of it. I'm not sure on this but I think they have to remove the master cylinder to install the heat shielding on it and I bet the fork came off for your hand brake, they might not have even noticed it, but they should have at least checked it!

 

[Bob Denman]

John,
PM being sent... :thumbup:

 

[Jeriatric]

not only am i fer up but i am about to give up on this bike and go back to two wheels or quit riding all together

John, don't give up. Change (spyder) doctors. There has to be a decent dealer near you, and if it's not close, consult spyders to the rescue for a little help. That's what it's for. With a little luck someone near you will help out. If I wasn't clear across the country from you, I would.

Good luck:doorag:

 

[Dan McNally]

i read the recall notice and it did not say anything about the wrapping of the brake cable it only say's the master cylinder and the canister and hoses

For the recall, they wrapped my brake cable, master cylinder, and charcoal canister with insulation, as well as installing an additional heat shield on the master cylinder . . . after replacing all three because they were melted.

 

[Bob Denman]

Could they have perhaps just expanded the use of the wrap after viewing all of the affected areas under the Tupperware? :shocked: :dontknow:

 

[Dan McNally]

Could they have perhaps just expanded the use of the wrap after viewing all of the affected areas under the Tupperware? :shocked: :dontknow:

With this dealer, I suspect they do nothing if they don't need to . . . they even left parts off my rear wheel . . . there is nothing for the newly installed brake cable to connect to :banghead: ! I am waiting for the new dealer I found in Windber, PA to call and say the parts are in, and will take a 2 + hour ride to get it fixed . . . I sure hope the Firstgear Thermo Suit I ordered from Baja Ron arrives by then . . . its getting cold in West Virginia, and already got cold in Pennsylvania! nojoke

 

[cuznjohn]

shock install

most of you are upset with the price they charged me with the instillation of the shocks at 252.00. now i first tried to install them w/o removing the nose and i couldn't do it, so i had to take the nose off. in order to do that i had to remove the two side pop off panels, the two mirrors, the cover around the front head lights, than all the bolts to get the nose off. i am a big guy and it was hard for me to do so i decided to let them do it being they had most of the bike apart to do the heat fix and they also had the bike on a lift that would make it a lot easier to work on. so i agree they stuck it to me bad on the price, but i am more ticked off that the bike was not working right, it took a week to get the burnt canister than by the time it came in they were working on another bike so they didn't do me first like i figured they should. than they said they wanted to make sure the bike was right b4 they gave it back to me and after arranging to get a ride there and sending my friend home the bike was messed up and not working right. that ticked me off more than the money i spent. and as far as the parking brake goes i really think there was a slip over stainless wrapping on the hose already. the bag of parts they showed me when the bike first went in was just a few pieces of tape in it, nothing to wrap anything else, so i have no clue what they did to the parking brake system.and they did not have to go anywhere near the slave cylinder for the hand brake so i don't understand why that is not working. i really can't call brp on the shop because their answer would be the same as many of you have said, go to a different dealer. so right now i am stuck at where i am and just have to bite my lip till i get the bike back.

 

[Spyder4Tess]

Always best to get a price when getting work done!

The other problems sound like they could have been avoided before delivery if the the tech took the bike for a test ride.

 

[taxmyzer]

i didn't know that they had to wrap the brake cable because when he showed me the kit last week it was a small plastic bag, are you sure it was part of the heat issue

Wrapping part of the brake cable is part of the recall. It was done on my RT.

 

[SteveMac]

most of you are upset with the price they charged me with the instillation of the shocks at 252.00. now i first tried to install them w/o removing the nose and i couldn't do it, so i had to take the nose off. in order to do that i had to remove the two side pop off panels, the two mirrors, the cover around the front head lights, than all the bolts to get the nose off. i am a big guy and it was hard for me to do so i decided to let them do it being they had most of the bike apart to do the heat fix and they also had the bike on a lift that would make it a lot easier to work on. so i agree they stuck it to me bad on the price, but i am more ticked off that the bike was not working right, it took a week to get the burnt canister than by the time it came in they were working on another bike so they didn't do me first like i figured they should. than they said they wanted to make sure the bike was right b4 they gave it back to me and after arranging to get a ride there and sending my friend home the bike was messed up and not working right. that ticked me off more than the money i spent. and as far as the parking brake goes i really think there was a slip over stainless wrapping on the hose already. the bag of parts they showed me when the bike first went in was just a few pieces of tape in it, nothing to wrap anything else, so i have no clue what they did to the parking brake system.and they did not have to go anywhere near the slave cylinder for the hand brake so i don't understand why that is not working. i really can't call brp on the shop because their answer would be the same as many of you have said, go to a different dealer. so right now i am stuck at where i am and just have to bite my lip till i get the bike back.

John
I am only speaking for myself here. But, my reaction to the price of the shock install is only the tip of the iceberg. To me it is indicative of the absolute ineptitude of your dealer. In blunt terms,,, they suck!

I have been been following your ill fated adventure on the Spyder. I am confident that you have extreme heat issues, BUT I also think if you had a competent dealer with a basic concern for doing the right thing, that your Spyder experiences may be resulting in a very different and happier outcome at this very moment.

I know that folks want a dealer that is conveniently located but, I am often amazed at folks who are not willing to travel some distance to get to a good dealer. Folks, a good dealer is CRUCIAL to your Spyder experience.

Now John, I am not saying this is true in your case,,,, so please don't think this is aimed specifically at you. I am very sympathetic to your situation.

It just blows me away when I see folks complain about having to travel an hour or more to get to a good dealer. They will often "settle" for going, over and over, to an incompetent dealer that is more conveniently located, and then complain about their horrible experiences. I think if they would simply invest the time to travel to a GOOD dealer, they would spend more time happily riding, than continuing to return to the same crappy dealer and then out of frustration, spend time here complaining about it.

Like many of you, I still work for a living. Was it highly, highly inconvenient for me to ride a six hour round trip to get RickyLen and Kevin at Cowtown to work on my Spyder? Hell yes. But I did it so that my Ryding experience would be better.

If I still owned a Spyder, then I would ABSOLUTELY make the now TEN hour round trip to get RickyLen to work on my Spyder at PitBull. And in lieu of that, I would do the six hour round trip to see Kevin at Cowtown.

So, you folks need to be willing to expand your dealer search area if necessary.

Sorry for for the long post, but PLEASE, all of you with continuing issues, find a good dealer and invest the time to travel to them. It will pay off in the long run. If you aren't willing to invest the time to get to a good dealer, then it may be time to invest in a different brand machine with a competent dealer near you.

There is no way on this earth that I would continue to allow a piss poor dealer to dictate my Ryding experience.

Sorry. I'm done now. :doorag:

 

[Bob Denman]

Steve... :2thumbs:

 

[OWISE1]

Just Sayin

Wrapping part of the brake cable is part of the recall. It was done on my RT.

Brake cable wasn't wrapped on my 2013 RT-S during Recall srv, even with a Melted MC and wiring harness....

 

[OWISE1]

Agree....BUT

John
I am only speaking for myself here. But, my reaction to the price of the shock install is only the tip of the iceberg. To me it is indicative of the absolute ineptitude of your dealer. In blunt terms,,, they suck!

I have been been following your ill fated adventure on the Spyder. I am confident that you have extreme heat issues, BUT I also think if you had a competent dealer with a basic concern for doing the right thing, that your Spyder experiences may be resulting in a very different and happier outcome at this very moment.

I know that folks want a dealer that is conveniently located but, I am often amazed at folks who are not willing to travel some distance to get to a good dealer. Folks, a good dealer is CRUCIAL to your Spyder experience.

Now John, I am not saying this is true in your case,,,, so please don't think this is aimed specifically at you. I am very sympathetic to your situation.

It just blows me away when I see folks complain about having to travel an hour or more to get to a good dealer. They will often "settle" for going, over and over, to an incompetent dealer that is more conveniently located, and then complain about their horrible experiences. I think if they would simply invest the time to travel to a GOOD dealer, they would spend more time happily riding, than continuing to return to the same crappy dealer and then out of frustration, spend time here complaining about it.

Like many of you, I still work for a living. Was it highly, highly inconvenient for me to ride a six hour round trip to get RickyLen and Kevin at Cowtown to work on my Spyder? Hell yes. But I did it so that my Ryding experience would be better.

If I still owned a Spyder, then I would ABSOLUTELY make the now TEN hour round trip to get RickyLen to work on my Spyder at PitBull. And in lieu of that, I would do the six hour round trip to see Kevin at Cowtown.

So, you folks need to be willing to expand your dealer search area if necessary.

Sorry for for the long post, but PLEASE, all of you with continuing issues, find a good dealer and invest the time to travel to them. It will pay off in the long run. If you aren't willing to invest the time to get to a good dealer, then it may be time to invest in a different brand machine with a competent dealer near you.

There is no way on this earth that I would continue to allow a piss poor dealer to dictate my Ryding experience.

Sorry. I'm done now. :doorag:

I have a great dealer and top notch Tech who works on my :spyder2:.....Here's the kicker, Tech has done all he can as of now to help with the Heat Issues, BRP has NO FIXES as of today....:banghead:

I am a squeaky wheel, that being said, I have received phones calls from BRP USA President and VP in the last two weeks. They know there is a HEAT PROBLEM and assured me they were working on a fix. But f :cus: k no time frame or what that may be...nojoke

So even with a great dealer, that seems to get No support from BRP, what can a person do...:wrong:

 

[SteveMac]

I have a great dealer and top notch Tech who works on my :spyder2:.....Here's the kicker, Tech has done all he can as of now to help with the Heat Issues, BRP has NO FIXES as of today....:banghead:

I am a squeaky wheel, that being said, I have received phones calls from BRP USA President and VP in the last two weeks. They know there is a HEAT PROBLEM and assured me they were working on a fix. But f :cus: k no time frame or what that may be...nojoke

So even with a great dealer, that seems to get No support from BRP, what can a person do...:wrong:

I hear you. :doorag:

By no means did I mean to imply that some of the dangerous heat issues on the 2013s would be resolved by a great dealer. There are almost always exceptions to any rule, so I didn't mean to imply too broad of a generality.

I have no great love for BRP, BUT, I still think it is fair to say that a willingness to find a good dealer and invest the time to travel to that dealer would help many, but not all, Spyder Ryders.

edit: however, I DO think a really bad dealer and service department can compound, and make worse, the customer response to heat issues on 2013s by not properly completing the recall.

 

[Jeriatric]

I have a great dealer and top notch Tech who works on my :spyder2:.....Here's the kicker, Tech has done all he can as of now to help with the Heat Issues, BRP has NO FIXES as of today....:banghead:

I am a squeaky wheel, that being said, I have received phones calls from BRP USA President and VP in the last two weeks. They know there is a HEAT PROBLEM and assured me they were working on a fix. But f :cus: k no time frame or what that may be...nojoke

So even with a great dealer, that seems to get No support from BRP, what can a person do...:wrong:

If you're getting phone calls from people that high up the food chain. That's a good thing, and a first. As far as I know. Hopefully their interest and concern will help in speeding the process up. Hopefully!

 

[cuznjohn]

your right

John
I am only speaking for myself here. But, my reaction to the price of the shock install is only the tip of the iceberg. To me it is indicative of the absolute ineptitude of your dealer. In blunt terms,,, they suck!

I have been been following your ill fated adventure on the Spyder. I am confident that you have extreme heat issues, BUT I also think if you had a competent dealer with a basic concern for doing the right thing, that your Spyder experiences may be resulting in a very different and happier outcome at this very moment.

I know that folks want a dealer that is conveniently located but, I am often amazed at folks who are not willing to travel some distance to get to a good dealer. Folks, a good dealer is CRUCIAL to your Spyder experience.

Now John, I am not saying this is true in your case,,,, so please don't think this is aimed specifically at you. I am very sympathetic to your situation.

It just blows me away when I see folks complain about having to travel an hour or more to get to a good dealer. They will often "settle" for going, over and over, to an incompetent dealer that is more conveniently located, and then complain about their horrible experiences. I think if they would simply invest the time to travel to a GOOD dealer, they would spend more time happily riding, than continuing to return to the same crappy dealer and then out of frustration, spend time here complaining about it.

Like many of you, I still work for a living. Was it highly, highly inconvenient for me to ride a six hour round trip to get RickyLen and Kevin at Cowtown to work on my Spyder? Hell yes. But I did it so that my Ryding experience would be better.

If I still owned a Spyder, then I would ABSOLUTELY make the now TEN hour round trip to get RickyLen to work on my Spyder at PitBull. And in lieu of that, I would do the six hour round trip to see Kevin at Cowtown.

So, you folks need to be willing to expand your dealer search area if necessary.

Sorry for for the long post, but PLEASE, all of you with continuing issues, find a good dealer and invest the time to travel to them. It will pay off in the long run. If you aren't willing to invest the time to get to a good dealer, then it may be time to invest in a different brand machine with a competent dealer near you.

There is no way on this earth that I would continue to allow a piss poor dealer to dictate my Ryding experience.

Sorry. I'm done now. :doorag:

i agree with you, i don't want to travel a couple of hours to get a dealer that is good, when i buy a car or a bike i always go back to the selling dealer for service. this dealer has high prices and i don't mind paying for good service. there are 4 dealers that i know of within 1 hr travel time, two of them are owned by a friend of a friend and he admits that his service dept. for spyders is not top notch, and the other two, people that have bought bikes from them have asked me about my dealer because they don't like their service. when riding you are lucky to see someone else riding a spyder around this area, they are not big sellers in the new york city area so no dealer is going to pay to send a mechanic to school to learn to work on them. a spyder mechanic here is just someone that has worked on at leas one bike and he is tagged a spyder specialist.

as far as what happened with my bike this time is dealer related, i agree with that. if i bring in a bike with heat problems and warranty work than that is all that should be done, there is no reason why the hand brake should not work now and no reason why the parking brake should throw a warning for parking brake failure.i have not blown a fuse with my dealer yet because i have not been feeling well with some oral surgery and other problems, and basically i try to be nice to people. but if the bike is not fixed by tuesday afternoon i will go nuts on them.

i have a case number with can am on the heat issue on the bike, but they no longer want to talk to me in e mails because they know i am keeping a paper trail for future law suits or lemon law, they will only talk to me on the phone now, i also have a vice president's name and direct number from can am but the problem i am having with the dealer does not involve the company so i will not complain to them about the dealer.
so i will see tuesday what happens with the bike, my bet for the parking brake is the cable popped off the wheel that is in the area of the master cylinder and that should be a easy fix, as far as the hand brake i have no clue what happened to that. he heat fix papers sent to the dealer shows them sticking a 2x4 into the bike to open room to work on the master cylinder and the slave cylinder for the hand brake in right in that area and that worries me a little because they might of bent something. but only time will tell.