Very disapointed with BRP and their product!

[NancysToy]

With the current dealer network horror stories and the fact that she just had the oil changed by this dealer prior to the catastrophe,.....That is two, to many if's for me to be comfortable with.

It's on warrantee, with an extended warrantee. If it breaks again it can be taken to another dealer. It is an inconvenience, but these things can happen. Many of us have been there, myself included. There is really no sense in tilting at windmills over this. BRP fullfilled their written obligations. The dealer moved quickly to rectify their apparent error (no matter what they blamed it on). It is time to accept it at face value and ride. All the worrying and griping in the world is not going to change a thing...and I doubt any court in the land would offer any further relief. JMHO

 

[spydercatjohn]

I wonder if spyderann is going to get a rebuilt spyder to replace her "used" one that caught fire. I am having second thoughts about buying another Spyder rt in 2015. Maybe trike a Kawasaki or Honda with a large network of experienced dealers. A rebuilt engine is someone's defective engine that hopefully gets correctly assembled the second time around. BRP seems to have the same attitude about quality that the American auto industry had in the 1960's.

 

[Yazz]

I wonder if spyderann is going to get a rebuilt spyder to replace her "used" one that caught fire. I am having second thoughts about buying another Spyder rt in 2015. Maybe trike a Kawasaki or Honda with a large network of experienced dealers. A rebuilt engine is someone's defective engine that hopefully gets correctly assembled the second time around. BRP seems to have the same attitude about quality that the American auto industry had in the 1960's.

What does SpyderAnn's RT '13 fire have to do with a RT '12 rebuilt engine? :dontknow:

 

[Paws]

Spyder

PM sent with link to Attorney general's office.

If your bike was there for more than 15 days(2 1/2 weeks),that meets the standard for application.

 

[Paws]

Spyder

I'm surprised at the lack of empathy by many owners here.

My opinion....Retired educator with PhD...I'm also a certified auto body restorer.

I've yet to see a BRP dealer with the same shop setup as the BRP factory for doing engine rebuilds.

5K miles is nothing(or should be)Some owners here are reacting like this is to be expected!!! Really???.
...Being purchased as a leftover still makes it "new."

She paid 3K for extended warranty...She deserves premium warranty service.

I hope she receives a resolution that makes her happy with her purchase.
I believe she qualifies under the Florida "Lemon Law" statute.(more than
15 days at the dealer for repair)

Best wishes....

 

[Questions]

In Florida for a Lemon Law to go into effect you must have the same recurring problem at least three times and take it to the same dealer/ repair shop to get it worked on each Time then and only then is it considered a Lemon. Been there, Done that !

 

[Dizneyman]

No Lemon Law for MC in FL

I'm surprised at the lack of empathy by many owners here.

My opinion....Retired educator with PhD...I'm also a certified auto body restorer.

I've yet to see a BRP dealer with the same shop setup as the BRP factory for doing engine rebuilds.

5K miles is nothing(or should be)Some owners here are reacting like this is to be expected!!! Really???.
...Being purchased as a leftover still makes it "new."

She paid 3K for extended warranty...She deserves premium warranty service.

I hope she receives a resolution that makes her happy with her purchase.
I believe she qualifies under the Florida "Lemon Law" statute.(more than
15 days at the dealer for repair)


Best wishes....

There is no Florida Lemon law for motorcycles.
Florida Lemon Law does not cover motorcycles. However, the federal Magnuson-Moss Warranty Act states that the manufacturer of any product — from your toaster to your lemon motorcycle — must abide by the warranty.
Unlike the Florida Lemon Law for new cars, which requires you to go into arbitration or mediation, you need to sue the manufacturer and/or dealer of your motorcycle in a court of law. The window of time to initiate a lawsuit is small, so speak to a Lemon Law attorney if your motorcycle has been in the shop three times for the same problem. If your case is successful, the manufacturer will have pay for attorneys' fees, so you shouldn't have to pay for representation.

 

[jcthorne]

I wonder if spyderann is going to get a rebuilt spyder to replace her "used" one that caught fire. I am having second thoughts about buying another Spyder rt in 2015. Maybe trike a Kawasaki or Honda with a large network of experienced dealers. A rebuilt engine is someone's defective engine that hopefully gets correctly assembled the second time around. BRP seems to have the same attitude about quality that the American auto industry had in the 1960's.

Sorry but you are way off base here. Toyota, Honda, Mitsubishi, Subaru, Kia, BMW, Daimler all have the same policy on replacement of failed engines in used vehicles. New engines are only supplied for failures in NEW ie unsold and untitled vehicles.

BRP did nothing wrong here and stepped up to fix, and quickly by motorcycle standards.

 

[MikeP]

Sorry but you are way off base here. Toyota, Honda, Mitsubishi, Subaru, Kia, BMW, Daimler all have the same policy on replacement of failed engines in used vehicles. New engines are only supplied for failures in NEW ie unsold and untitled vehicles.

BRP did nothing wrong here and stepped up to fix, and quickly by motorcycle standards.

CORRECT

 

[Bob Denman]

Yup... :agree:
And I'm disappointed in how many folks keep wanting to talk about a law that doesn't apply to motorcycles anyway?? :gaah:

 

[NancysToy]

Yup... :agree:
And I'm disappointed in how many folks keep wanting to talk about a law that doesn't apply to motorcycles anyway?? :gaah:

Please note that lemon laws, if that is what you are referring to, apply to motorcycles in about half the states...and motorcycles are exempted in the remainder.

 

[Bob Denman]

There is no Florida Lemon law for motorcycles.
Florida Lemon Law does not cover motorcycles. However, the federal Magnuson-Moss Warranty Act states that the manufacturer of any product — from your toaster to your lemon motorcycle — must abide by the warranty.
Unlike the Florida Lemon Law for new cars, which requires you to go into arbitration or mediation, you need to sue the manufacturer and/or dealer of your motorcycle in a court of law. The window of time to initiate a lawsuit is small, so speak to a Lemon Law attorney if your motorcycle has been in the shop three times for the same problem. If your case is successful, the manufacturer will have pay for attorneys' fees, so you shouldn't have to pay for representation.

That's the one; and I'll stick with what the gentleman from Florida has stated...

 

[beanoil]

I really don't see what BRP did wrong here. Your nearly 2 year old bike with 5000 miles on it broke. They did not give you the run around about fixing it, or proving maintenance or other malarkey. They fixed it. Nothing wrong with remanufactured parts on a USED not new bike. All motor vehicle manufactures do this with engines and transmissions and a few other parts.

Its bad that it broke, really is, don't make it out that BRP did not honor their warranty or even try not to. They did. Be glad of it.

Oh, and a bike that has had a warranty engine repair has not lost significant value vs other bikes of similar age, mileage and warranty status.

^^^^^^ This... every word of it is true....^^^^^^ You had a scoot that didn't run, now it does, and was fixed under warranty. There are bigger fish to fry.

 

[docdoru]

Many of us have been there, myself included...It is time to accept it at face value and ride... JMHO

 

[SpyderFun]

It's not always about "warranty" but rather receiving Customer Service that the "customer/owner" is satisfied with. Such as, can BRP guarantee no future metal contamination or provide oil changes designed to "flush the system" so the bike spends more time on the road versus the shop?

Doing the right thing is usually never the cheapest or legal thing.


-Mike
<Sent from my iPhone using Tapatalk>

 

[Highwayman2013]

So how's it running?

 

[Specsman]

Short block vs long block.

Ordinarily a short block is the block and rotating assembly. This does not include the heads and valve train, intake or exhaust nor any bolt-ons. A long block includes the short block plus the top end, heads and valve train, but still no intake, exhaust or bolt-ons. A new or rebuilt complete engine comes turn-key and in many cases ready to run. Don't forget there is a difference in a rebuilt short block and a new short block. Rebuilt infers some used parts were assembled in the buildup that were deemed up to spec. You should have gotten a long block if you had metal circulating in the engine.

 

[BRPcare]

Ok my bike is home from the shop after being there 2-1/2 weeks!

Hi Debedwards93 - first off, I'm sorry this happened to you. An engine with less than 5k miles on it definitely should not have that problem - it's the first time I've seen that chain of mechanical events unfold. I sincerely hope that your Spyder experience going forward is problem-free with many miles of riding ahead of you. Your warranties be honored and we want you to ride with confidence. Any covered issues you might encounter down the road - whether related or not to this occurrence - will be handled by the warranty department.

I would, however, like to address some statements in this thread.

Anyway I think BRP should have given me a new engine, not a rebuilt short block!

I wish BRP would stop using the term "rebuilt" for these units, as it's really nothing like what I've seen elsewhere in the industry. The amount of time, testing and measuring that goes into them is staggering, as they're often sent out to folks who have had a serious issue. Every part is measured and tested, and if it doesn't fall within ridiculously tight tolerances, it is discarded and replaced with a new part. Many parts are by default replaced with new ones, sight unseen. Everything is then assembled by a team of experts - not on an assembly line. Incidentally, in the ATV and Side-by-Side racing world, many professional race teams, for instance, insist on so-called "rebuilt" cranks for these very same reasons.

I've yet to see a BRP dealer with the same shop setup as the BRP factory for doing engine rebuilds.

The procedure is generally performed at BRP, not at a dealer.

This is a standard repair in the industry, and has proven to be very successful if done properly.

I can't get into numbers, but we have had phenomenal results with these short blocks. The Rotax engines are proven, solid designs with an excellent track record and reputation. The short block you have in your unit meets these standards. Ride your Spyder and enjoy!

 

[ivanlee]

Hi Debedwards93 - first off, I'm sorry this happened to you. An engine with less than 5k miles on it definitely should not have that problem - it's the first time I've seen that chain of mechanical events unfold. I sincerely hope that your Spyder experience going forward is problem-free with many miles of riding ahead of you. Your warranties be honored and we want you to ride with confidence. Any covered issues you might encounter down the road - whether related or not to this occurrence - will be handled by the warranty department.

I would, however, like to address some statements in this thread.



I wish BRP would stop using the term "rebuilt" for these units, as it's really nothing like what I've seen elsewhere in the industry. The amount of time, testing and measuring that goes into them is staggering, as they're often sent out to folks who have had a serious issue. Every part is measured and tested, and if it doesn't fall within ridiculously tight tolerances, it is discarded and replaced with a new part. Many parts are by default replaced with new ones, sight unseen. Everything is then assembled by a team of experts - not on an assembly line. Incidentally, in the ATV and Side-by-Side racing world, many professional race teams, for instance, insist on so-called "rebuilt" cranks for these very same reasons.



The procedure is generally performed at BRP, not at a dealer.



I can't get into numbers, but we have had phenomenal results with these short blocks. The Rotax engines are proven, solid designs with an excellent track record and reputation. The short block you have in your unit meets these standards. Ride your Spyder and enjoy!

what about the top end ? Is it treated the same as the short block ?

 

[Magdave]

Hi Debedwards93 - first off, I'm sorry this happened to you. An engine with less than 5k miles on it definitely should not have that problem - it's the first time I've seen that chain of mechanical events unfold. I sincerely hope that your Spyder experience going forward is problem-free with many miles of riding ahead of you. Your warranties be honored and we want you to ride with confidence. Any covered issues you might encounter down the road - whether related or not to this occurrence - will be handled by the warranty department.

I would, however, like to address some statements in this thread.



I wish BRP would stop using the term "rebuilt" for these units, as it's really nothing like what I've seen elsewhere in the industry. The amount of time, testing and measuring that goes into them is staggering, as they're often sent out to folks who have had a serious issue. Every part is measured and tested, and if it doesn't fall within ridiculously tight tolerances, it is discarded and replaced with a new part. Many parts are by default replaced with new ones, sight unseen. Everything is then assembled by a team of experts - not on an assembly line. Incidentally, in the ATV and Side-by-Side racing world, many professional race teams, for instance, insist on so-called "rebuilt" cranks for these very same reasons.



The procedure is generally performed at BRP, not at a dealer.



I can't get into numbers, but we have had phenomenal results with these short blocks. The Rotax engines are proven, solid designs with an excellent track record and reputation. The short block you have in your unit meets these standards. Ride your Spyder and enjoy!

Nice to see you post on this Steve:thumbup: You confirmed my earlier statement that a rebuilt can be as good or better than new and that race teams do it all the time.