Update & 2nd Update issue; Steering LockUp WHILE going 70mph

[vt228]

I talked to a lot of the big wigs last week at the dealer meeting and one of the guys I talked with was the VP of support. They read our boards daily and are very concerned about anyone having an on going problem with their Spyder and would like to work with me on taking care of these folks if somehow they have fallen through the cracks.
This is if your dealer as not been able to fix your problem (on going problem) not if you ever had a problem, I guess I didn't make that clear before.

Here's what I need from you to help.

Name Donald s Douglas Jr (sm5)
Address: 21 edgewater road
Phone number:1 508 477 7187 cell 1 508 367 4621
VIN number: 2BXJAWA188VOO2356 MODL A18L yr 2008
Servicing dealer:bobs skydoo no,easton mass

Any mods like pipe Juice Box, or air filter: oil brether, lights ,
Brief description of your problem pulls to rt when going left all most went off mountion in New hampsher had up dates dune 1st one then truble started back fireing ,slogess ,pulsing while driving .
2 nd update fixed pulsating , back fireing gone ,stering soso was out of aliment still scared if this thing well send me off the road on a curve drove it for 3hr today sence I left dealer...( I was driveing on kangamanguss hy.in New hampsher the road went left then right well I turned left bike wanted to go rt pulled hard the spyder didnt want to go left missed the trees and cliff 89ft drop off. if I would of went over I would be dead I am a little scared about my spyder ) I DROVE IT at 25 30 TO LOON MOUNTION LODGE AND PARKED IT WENT AND GOT TRAILER BEEN THERE SENCE AND DROVE IT TODAY TO BOB'S SKYDOO same thing ... Don VT 228 here you go lamonster I don't no if i'll drive it againe ...

 

[Director]

Also interesting that it happened right after the updates. I still wonder if some dealers are not following proper update procedures.

:agree:I understand that if the update procedure is not followed to the letter, it will not be properly installed, which could lead to these kinds of problems. I have had absolutely no steering issues following either update, and the second update cured the rough running/surging problem between 3000 and 4000 rpm that I was experiencing. As it stands now, I have never had a sweeter running machine than my Spyder.

Bruce

 

[Studybaker Bob]

Steering Problems

We would like to know what NHTSB stands for, & address &/or # to get ahold of them & when/why would one get ahold of them.
My early 2008 SE05 Spyder is a hi tech computerized nightmare. Seems to have spent as much time in the shop as with us. My new dealer & Carlo are working together with us to try to figure it out. We have already had quite a few recalls & updates done. Our Spyder does steer harder sometimes than other times. It has been a very frustrating nightmare, but we still love the darn thing. We feel certain that they will get it all figured out, hopefully soon - before good riding weather next year,

 

[bjt]

We would like to know what NHTSB stands for, & address &/or # to get ahold of them & when/why would one get ahold of them.

NHTSB = National Highway Traffic Safety Board.

 

[Longlegs]

BTW if you file a NHTSB report canam spyder is under cars not motorcycles.

 

[Questions]

Guys I wanted to pass something on a dealer told me today that some are thinking may be causing these problems.

"Some dealers are downloading the software in a bundle I.E. ECM data and steering system data etc in one package, and then uploading everything into each system, they said everything they have been told is the software packages are to be kept separate I believe they said three and then uploaded individually."

Maybe this is the reason why some people’s updates are fine and others are completely causing havoc!

Just thought I would throw that out for what it’s worth.

 

[Smylinacha]

Good to know - I will mention that to my dealer. Thank you!

Guys I wanted to pass something on a dealer told me today that some are thinking may be causing these problems.

"Some dealers are downloading the software in a bundle I.E. ECM data and steering system data etc in one package, and then uploading everything into each system, they said everything they have been told is the software packages are to be kept separate I believe they said three and then uploaded individually."

Maybe this is the reason why some people’s updates are fine and others are completely causing havoc!

Just thought I would throw that out for what it’s worth.

 

[Roaddog2]

Good to know - I will mention that to my dealer. Thank you!

Think Bob already nows this thank GOD he is a Geek :doorag:
Compliment

 

[Roaddog2]

Guys I wanted to pass something on a dealer told me today that some are thinking may be causing these problems.

"Some dealers are downloading the software in a bundle I.E. ECM data and steering system data etc in one package, and then uploading everything into each system, they said everything they have been told is the software packages are to be kept separate I believe they said three and then uploaded individually."

Maybe this is the reason why some people’s updates are fine and others are completely causing havoc!

Just thought I would throw that out for what it’s worth.

:2thumbs:welcome

 

[Smylinacha]

Yeah, we are lucky to have him - I think he knows the most out of all dealers.

Think Bob already nows this thank GOD he is a Geek :doorag:
Compliment

 

[mike3069]

:agree:I understand that if the update procedure is not followed to the letter, it will not be properly installed, which could lead to these kinds of problems. I have had absolutely no steering issues following either update, and the second update cured the rough running/surging problem between 3000 and 4000 rpm that I was experiencing. As it stands now, I have never had a sweeter running machine than my Spyder.

Bruce

Ditto for me.

 

[Jeaux]

Ditto for me.

Me too !!!
After the first update, I had the surging problem.........and it was completely cured with the second update !!

Runs like it did when it was new !! I love it !!!

(Of course, my dealer (Bradford Marine, Sherwood, AR) has a most competent and attentive service staff and takes excellent care of my Spyder !! ) :clap:

 

[Longlegs]

Same cold outside condition (low 40's), same speed (70-75mph), except steering lock-up in opposite direction and slightly different-no drifting.

Lane bending to the right and bike did not want to go right - stuck - quick sharp force ("jerk") of handlebars required to turn right and then (of course) had to correct to left in order to stay in lane. Happened over and over again on this ride home - exactly the same way.

If going to the left all was great.

Yes I have just recently had both updates.

My next night ride over this same route, temperature only in the 50s, and the Spyder drove normally.

Could be temperature/speed related or random. Time will tell since lower temperatures are coming but for the next few days a heat wave is here.

It was in the low 40's when mine did it too.

 

[SpyderGirl]

I am almost scared to get mine updated now!

:agree: Me too. I held off on update #1 until I got back from TN. Then I heard about update #2 and decided maybe now that I am back I can get it taken care of. I even scheduled an appointment.... I think I am going to cancel. I have 22K miles and I have zero problems with my DPS.. if it ain't broke, don't fix it!!

 

[pitmon]

It was 51 F when my problem happened and raining. I mentioned the temp to BRP but I don't know if that should or would make a difference. :dontknow:

 

[Smylinacha]

They asked me the temp question too - it was warm when mine happened.

HDX and I were talking tonight- we've all had steering issues and all are not the same issues. Like some steering quits working and starts again, some just locks (like mine did) so I wonder that if these problems are different, would it be the same thing causing it? Should be interesting to see how all this unfolds. opcorn:

It could be a bad dps and even if people had it replaced and it happened even AFTER the replacement, could have been a bad batch of dps's that got made. Cuz some people have had no problem. OR it could be something getting "caught" - at least that is what mine felt like. Could be a bad bolt, a bad bearing - who knows. Gonna be interesting though.

It was 51 F when my problem happened and raining. I mentioned the temp to BRP but I don't know if that should or would make a difference. :dontknow:

 

[RoadHammer]

I wonder if some part of the steering assist is made in china?

 

[SpyderWolf]

The only issue I have had with my 09 SE5 was the surging between 3000 and 4000 rpms, and a bad vibration at the same time. The second update corrected that, and the bike is running great now. They also replaced my Gear Positioning Sensor at the same time.

It took our dealer a little longer to install the second update than they anticipated. It appears that when they upgraded BUDS, the hardware to connect to the bike was not being properly recognized and kept causing problems. I believe they had to download 3 separate drivers for the hardware, and then they were able to follow the update procedure.

I am also wondering if it is only to 2008 models that this steering issue is happening on?

To those who are experiencing the problems, I truly feel for you and hope they will get it resolved quickly so you can be back out on the road and enjoying the ride as much as I do.

 

[Smylinacha]

Could very well be. Maybe it's parts from vendors that are made poorly (and like you said, could be imported from China). If that's the case, BRP is gonna have to upgrade these parts no doubt.

I wonder if some part of the steering assist is made in china?

 

[Way2Fast]

Could very well be. Maybe it's parts from vendors that are made poorly (and like you said, could be imported from China). If that's the case, BRP is gonna have to upgrade these parts no doubt.

Better keep an eye on the Chinese valve stems that hold air in the Chinese made tires that are mounted on the cast aluminum rims that also come from China. It is a known fact that inferior rubber had been used in valve stems from China that has been responsible for sudden tire deflation and roll overs among automobiles.:yikes: