To spyder or not spyder, that is the question...

[aka1004]

Well, I don't see where BRP is a party to this at all. Failures outside the BRP warranty period, either the factory warranty or the BEST extension, are unfortunately none of their concern. This is strictly a dealer issue, although it could soon also become an insurance issue, which is what the private warranty is...insurance. Frankly, I think the dealer will have to make this right out of his own pocket. His negligence almost certainly caused the failure in that few miles. Depending on your state laws, you probably have a right to expect a reasonable amount of service from the new engine...certainly not 17 miles. Most "10 minutes or 50 feet" warranties have been outlawed. You may have to go to court to be made whole, however, I'm sorry to say. I sure hope the dealer steps up to the plate and restores my faith in humanity.

I explained that I had Western service contract warranty but I guess some of my postings were bit long for people to read thoroughly.
Brp is not involved in this issue but they did not do enough to take care of all the problems I had with spyder.

 

[retiredsquid]

If BRP cared about their reputation they would make the bike right. I'll guarantee you that I would be raising several kinds of holy cane if my Spyder had that many problems and sat at a dealer's shop for weeks on end. I treat my Spyder as my primary mode of transportation and expect the same level of service I get from Ford for my truck and from Chevy for my Corvette.

Lemon Laws need to apply to motorcycles the same as they do for cars and trucks. BRP might wake up then. Maybe the BRP warranty is expired, but if the warranty was extended day for day while down in the shop it might be a different story. Besides, if it is like with automobile warranties the dealerships have a lot of latitude when one is close or slightly over warranty period, especially for problem vehicles.

 

[aka1004]

This was just me venting my frustration over last two and half years with spyder and brp along with all the joys spyder has brought and now this with engine/dealer issues.
There are a lot more spyders on the road these days, here in California anyway and I've seen as many as 4 in a day. Every time I see one, I feel this pain in my heart... I know it may be silly but I really loved time I spent on my spyder despite of all the problems.

I think it's time to move on, at least from this spyder.
I am torn between another spyder or 2-wheeler. Service writer thinks I am nuts to even consider another spyder.

 

[ScottyB]

Without a doubt you have a very strong case as far as the LEMON LAW goes. If you go down that avenue as a last ditch effort and can't get anywhere or you have had enough, make sure you have documented everything to date of all pertaining to your Spyder.
Then start your research about how to file or get a Lemon Law attorney.

 

[darren]

Well after my engine locked up only after 17 miles with newly rebuilt engine and my hopes of riding was crushed, I am truly done with this spyder. Even if they fix it again, how can I enjoy it with constant worries. It's been in the shop since last September basically but I am still making my payments, paying for insurance and registration without a ride.

Salesman at the dealer says they will appraise my spyder as running bike if and when warranty repair is approved but if they they try to take advantage of my situation, I will just have to wait till it's fixed (may be another 3-4 month) and take it to another dealer.

I really can not see myself giving more money to brp after what brp and this spyder have put me thru but I don't know if I am up for conventional motorcycling again. :cus::gaah:

Why did they bother to rebuild the engine when mine had the vibration thur it they ended up just replacing the old engine for a new complete unit it took time to get it done but they done it , keep hounding your dealer and brp and don't stop until they do it, every day if you have to and also buy some lemon stickers and place them all over it im sure that brp and the dealer would not like to explain to new buyers why it has them on it.
Hope you come out of it well and god bless

 

[WackyDan]

Yes I did try lemon law suit but my Mac-lawyer ran away crying when brp's big time lawyer began to twist their arms. Brp lawyer even threaten me with countersuit for $15000 they spent on investigating the case.
I don't know if it's true or not but according to my Mac-lawyer, brp spent $50000+ on my case. He was familiar with opposing councel and said they get a flat fee for case

NICE. Been seeing too many poor examples of BRP behaving badly lately. I know they aren't always going to get every customer issue right, especially when by time they get involved the dealer has already screwed things up enough as is.... But... I hate seeing more and more of these negative responses here.

Good luck man. I wouldn't blame you for going back to two wheels for a bit. Heck, it might even be fun.

 

[spyder3]

How can the dealer not be liable for this?:gaah:

This is like the old "driveway warantee". The minute you leave the driveway the warantee is up. Total :cus:

BRP just can't seem to step up when it counts in most cases. In this case, put some pressure on the dealer who :cus: up the rebuild.

PS. You need a new lawyer:dontknow:

 

[bone crusher]

I fully understand your disappointment on this whole deal --- and I really think this is mainly a DEALER issue--- but there are some variables here that are making this situation more complicated..... mainly that it sounds like you have a 3rd party warranty through 'western service' ??

This throws a monkey wrench into the whole thing--- now it's a 3 way problem between the dealer, BRP and western..... I feel your pain !

I personally wouldn't trust any warranty other than BEST --- which is the one provided by BRP --- even though it's probably a third party--- BRP makes it clear there is a close 'relationship' between them and BEST.

Then comes the issue of an (apparently) unqualified tech throwing your engine back together---- TWICE.

As I've said before--- BRP needs to set up a rebuild engine exchange system for these instead of leaving it to the local dealer to rebuild. The techs at BRP can rebuild one correctly and quicker I'm sure.

I'd lean towards trading it in and getting a new one-- and then finding a better dealer for service.

Bummer for sure!

BEST, BEST, BEST...only way to go! +1

 

[aka1004]

Well Carlo contacted me and he is going to have brp tech contact the dealer. It turns out it doesn't matter whether I have best or 3rd party extended warranty, brp will help either way.
May be they can get Malcolm smith motorsports to shape up.
:2thumbs: for Carlo.

 

[dlycan2]

Love hearing that!!!!:2thumbs:

 

[LennyO]

Let me be the first one to say YEAH, Finally!!!!
Kick some ass for all of us!

 

[aka1004]

Whether Carlo can actually do anything is unknown at this point and time but I do appreciate the jesture nevertheless. :thumbup:

 

[murphybrown]

Great to Hear

Thanks for letting us know that Carlo is on board. Way to go Carlo/BRP...keep us posted.

 

[COOLMACHINE]

You see what I am riding now.

Very sorry to hear of your woes. You see what I am riding now......
For me it was not rocket science. I had 3 bikes before the Spyder.
2 Kaw's and 1 Suzuki. Repairs to all 3 of those machines and 75XXX total miles consisted of 2 clutch cables and 1 battery.
Love the 3-wheel configuration but not BRP. Unfortunately I will not own another BRP product. I hope someone else makes this 3-wheel configuration such as Kaw, Suz, Yam, or Honda. I'll be first in line as long as it is in my price range.

 

[aka1004]

I got a call from Malcolm smith motorsports and was told it will be another 10 days before they can get to my spyder... That would make it 3 weeks in shop.

I am sure they are busy with watercraft but you would think if your spyder breaks down after 17 miles after they took 3 month to complete the work, they would move it up the line.

Service manager would not take my call or return my calls.
Next step, go in and talk to GM or the owner, I guess...

 

[aka1004]

I think it might be possible that Malcolm smith motorsports is lurking here too now...
About 30 minutes after I posted my last post, i got a call from the service manager...

 

[boborgera]

I think it might be possible that Malcolm smith motorsports is lurking here too now...
About 30 minutes after I posted my last post, i got a call from the service manager...

SOoo....opcorn:opcorn:

 

[aka1004]

He said my spyder IS a priority but can't pull it ahead of everybody but he will have it in schedule early part of next week. Does it mean anything? I don't know but at least they did take notice... I guess...

 

[NancysToy]

He said my spyder IS a priority but can't pull it ahead of everybody but he will have it in schedule early part of next week. Does it mean anything? I don't know but at least they did take notice... I guess...

Glad to see they seem to be working with you. Hang in there, hopefully relief is on the way.

 

[Arthur---Mexico]

Here in Mexico City there is extreme traffic congestion like you can't imagine. Instead of taking 20 minutes it can take you 2½ hours to go someplace if you are caught in traffic. I got caught in traffic two Fridays ago. My water cooled 2008 SE5 GS Spyder got hot 'having to stop and go every few meters. The motor slowed down and all sorts of messages presented themselve on the gauges, but I got to where I was going. There was no way of stopping to let things cool off in this traffic and no turnoffs in the road. When I stopped there suddenly developed a big leak of coolant and steam that drained the engine. The following day I returned with coolant so that I could get back home and I did. Last Monday I began removing the hose clamps to find a loose or ruptured hose and everthing was solid. But when I pulled out the plastic coolant expansion tank out I found it had burst. During the three hours of stop and go driving I did not see one car that had stopped because of over heating. But my water cooled Spyder did. On Tuesday, from the agency that did my last updates and repairs, I requested a price on a new plastic expansion tank an its top that didn't release the high pressure and now 4 days have passed and I'm still waiting for the price. I could go one but the dealer could sue me for deflamation. Besides burning my feet the danm thing has to explode. Spyders are not dependable transportation. I do all the repair work I can do myself because of the extremely poor workmanship that has been done in the two Can Am agencies I have dealt with before. I bought my Spyder with the idea it would be another hobby for me, riding. Now its repairing.