• There were many reasons for the change of the site software, the biggest was security. The age of the old software also meant no server updates for certain programs. There are many benefits to the new software, one of the biggest is the mobile functionality. Ill fix up some stuff in the coming days, we'll also try to get some of the old addons back or the data imported back into the site like the garage. To create a thread or to reply with a post is basically the same as it was in the prior software. The default style of the site is light colored, but i temporarily added a darker colored style, to change you can find a link at the bottom of the site.

THEY LIE THROUGH THEIR TEETH

At some point the dealer has to become agitated as if it were his bike, and start making demands from the company.

Even though it may not be the dealer's fault, you shouldn't have to go in this fight alone, becoming the middle man between the 2. You're gonna be frustrated because you becoming the middle man represents a disconnect in relationship between the 2 bonded entities.
 
Last edited:
cuznjohn said:
so after i went to my dealer last week to see if the band aids came in for the heat fix he said not yet. so when i got home i wrote to BRP again and said he never received the heat recall parts and STEVE M. sales rep from BRP wrote back to me today and told me ...

When I last spoke to your dealer on 9/16/13, I confirmed that the parts for your recall fix had been overnighted to your dealer and according to the information I have here they arrived the next day. I'm not sure what may have happened on their side of things.



As you may already know our dealers are independent businesses, so I would advise giving them a call again and finding out how they can get this sorted ASAP.


Thank you,

Steve M. After-Sales Support Coordinator, Social Media
BRP Inc.



so today i printed this out and went to the dealer with it. i asked him to call BRP to find out what is going on and he also said he never got a call from STEVE at BRP. i waited when he called and he spoke to a person he always deals with and she took the case number and said nothing was ever shipped overnight and when he asked why the e mail said it was she said hang on STEVE is on the phone and as soon as he gets off i will transfer you to him.
so we waited and when he got off the phone my service manager was transferred to his line and it went to voice mail. so now my feeling on BRP is TAKE THE MONEY AND RUN. they have lowered the prices on the 2013's so much to the dealers that they have undersold us so that the prices of our 13's have dropped so much that we either take a big beating on a trade in or sale or we get stuck with a defective bike.

i am kinda pissed off right now and i had to vent and give them a bad review. any thoughts on this matter,
Click to expand...

I am really sad that this continues on and on. There really is a fly(s) in the ointment somewhere.

This has turned into so much of a soap opera--that maybe they should consider making this into a reality show. :roflblack::roflblack:

The only thing we are lacking is the soap opera organ music accompanyment.
:mad:
 
forumla one

taxmyzer said:
John, give formula One Motorsports a call. They should have a kit in stock. Perhaps you can ride out and have them put it on.
Click to expand...

i was there saturday he didn't have them and i am waiting for whitey to get in touch with me for a trade in value. my friends i ride with know him very well and he is the owner
 
Agree...

Kratos said:
At some poInt the dealer has to become agitated as if it were his bike, and start making demands from the company.

Even though it may not be the dealer's fault, you shouldn't have to go in this fight alone, becoming the middle man between the 2. You're gonna be frustrated because you becoming the middle man represents a disconnect in relationship between the 2 bonded entities.
Click to expand...

I agree to the fullest extent. The service manager at my dealership has gone to bat for me with BRP when I had an overheating problem. With his help, BRP sent out parts (sensor, thermostat, and radiator) and the issue was solved. Literally couldn't have done it without him.

BTW...my bike still runs hot as a normal Spyder will, but i no longer get limp mode and engine overheating red screen of death.
 
Sorry to hear John
being caught in the middle between the dealer and the manufacturer sucks.

Hope for the best for ya.
 
boborgera said:
Yea, Don't encourage BRP By buying a 14..... Make them fix the 13's, By trading in a 13 somebody else gets your problem and BRP Sells more 14's, Win/Win for them.
Think about it, BRP saves money by not having to hire more R and D Enginers, They just sit back and have a few thousand people pay them upwards of 20 grand each to do the R and D for them......
Click to expand...


BRP has R&D engineers???? :dontknow: :)
 
Bob Denman said:
Why not? It's mine, and it's new! turned 57 yesterday...)
Click to expand...

Happy Birthday young man!! :firstplace: .....Oh what it is to have youth on your side!! Hope your
day has been good....did your better half get you something nice?? Have a beer on me!!

Apologies for the Off-topicness....but Hey! Bob's a VIP here!
 
SURVEY

cuznjohn said:
so after i went to my dealer last week to see if the band aids came in for the heat fix he said not yet. so when i got home i wrote to BRP again and said he never received the heat recall parts and STEVE M. sales rep from BRP wrote back to me today and told me ...

When I last spoke to your dealer on 9/16/13, I confirmed that the parts for your recall fix had been overnighted to your dealer and according to the information I have here they arrived the next day. I'm not sure what may have happened on their side of things.



As you may already know our dealers are independent businesses, so I would advise giving them a call again and finding out how they can get this sorted ASAP.


Thank you,

Steve M. After-Sales Support Coordinator, Social Media
BRP Inc.



so today i printed this out and went to the dealer with it. i asked him to call BRP to find out what is going on and he also said he never got a call from STEVE at BRP. i waited when he called and he spoke to a person he always deals with and she took the case number and said nothing was ever shipped overnight and when he asked why the e mail said it was she said hang on STEVE is on the phone and as soon as he gets off i will transfer you to him.
so we waited and when he got off the phone my service manager was transferred to his line and it went to voice mail. so now my feeling on BRP is TAKE THE MONEY AND RUN. they have lowered the prices on the 2013's so much to the dealers that they have undersold us so that the prices of our 13's have dropped so much that we either take a big beating on a trade in or sale or we get stuck with a defective bike.

i am kinda pissed off right now and i had to vent and give them a bad review. any thoughts on this matter,[/QUOTE


Remember we're in a terrible situation, we have a defective bike (Product) and we cant sell it because we will loose our money, sure they will discount the bikes to get it sold, I guess they do not care about their reputation (BRP) they got us already. They want us to pay for the fix if any....:banghead::banghead::banghead::banghead::banghead::banghead::banghead:
Click to expand...
 
i think my next call would be to my local news station that handles consumer complaints. I don't think they want that kind of negative publicity out there.
 
Lies lies and half truths..!!

Happy birthday Bob...knowing only make me feel that much older..have a pitcher on me and hope your day was a great one..!! :yes::yes:

Back to the subject at hand. Seeing as you do have some communication have BRP send you the kit so you can hand it to your dealer..the other is go to a dealer who does have them and apparently cares about their customers. Yours does not seem to care or this would never have come to be...!!
 
golfsferr said:
After 30 years as an exec in the auto industry, you have to somehow find out the name and email address of the "highest up" person you can find at BRP. Someone who's bonus is tied to sales of course, someone that wants to keep that bonus coming. Somebody has to know somebody that can help in situations like this. I've written a couple of emails to BRP too and once my response finally arrives it basically just say's contact your dealer. So, after sales customer service needs to learn what we in Detroit had to learn the hard way. Or better yet we need some other manufacture to start building some competition. Good luck. Keep us posted.
Click to expand...

in my situation I have been told that there is a committee that makes the decisions (customer service)
 
golfsferr said:
After 30 years as an exec in the auto industry, you have to somehow find out the name and email address of the "highest up" person you can find at BRP. Someone who's bonus is tied to sales of course, someone that wants to keep that bonus coming. Somebody has to know somebody that can help in situations like this. I've written a couple of emails to BRP too and once my response finally arrives it basically just say's contact your dealer. So, after sales customer service needs to learn what we in Detroit had to learn the hard way. Or better yet we need some other manufacture to start building some competition. Good luck. Keep us posted.
Click to expand...

in my situation I have been told that there is a committee that makes the decisions (customer service) I guess it is The Committee Against Making It Right
 
This is a bit off the topic but is helpful info for dealing with problems that are not rectified to your liking. If you think that the dealer isnt being straight forward or the repair isnt actually repaired. Make sure that you open a case with BRP. Type a letter stating the facts and your information. When u get your case opened they will give you the FAX number. This way you and BRP have a paper trail and a timeline to look at.

Sent from my Galaxy S3. I may have made a spelling error or may have some grammer issues. My fingers are way to big to type on this tiny screen!
 
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