SAPD911
New member
Took my first 450 mile round trip to
Austin, TX. after the dealer fixed my set screw oil leak.
Ride was perfect until about 80 miles into the trip to Austin. I feel the transmission
slipping mainly in 6th gear. Thought nothing of it. Got about 175 miles into the
trip, and it slips in every gear and won't go.
Dealership in Austin
(Woods Fun Center). Yes I am calling them out and I don't care. I called to tell
them I needed a tow and I had roadside assistance. Well the newbie service rep
(who is clueless) says NO, my 14 with 190 miles is not covered under roadside.
I let the bike sit on the side of a busy toll road for about an hr trying to figure a way to get the bike to them. Hr passes, and the bike
magically works like nothing happened. The transmission slips a few more times, but I make it to the dealer. Service Rep says they only have one Spyder tech and
he is busy. They can't get me in for one week. I explain that I am from out of town andis there anyway the tech can possibly look at it or possibly speak with
me in person. Rep comes back to me while I am in parts looking at jackets, ectand says, sorry, the tech is busy and can't speak to you. He told me the tech
said there are always problems with the spyders and its probably the two solenoids in the transmission. Not sure what that means.
The service idiot then finds me in the store a few minutes later and said, Hey someone from BRP tech dept wants to speak with you. So I speak to "Danny" from BRP about my
issue and he seems concerned, concerned to the point that he is personally flying from Canada tomorrow and will be at my dealer Wednesday morning to look
at the bike. I was amazed.
I basically left the place pissed off but happy that BRP was there for me. So I decided to drive back home which is 240 miles. I
get 142 miles into my journey and it starts slipping bad to the point it wont go at all. E light lights up, engine light comes on, and its flashing R and N at
the same time. Had to coast to a stop nearly getting a$$-packed by road ragingidiots. Oil seemed okay and I saw nothing leaking.
Long story, short,
$371 tow bill to which BRP paid $200.00. Spyder was towed back to my dealer in town and is sitting in front of the service bay outside. (They are closed Mondays).
More to follow. Also, I bought the first 14 in Midland and I live in San Angelo. San Angelo is where my bike is sitting at waiting to be looked at.
Should I call the dealer who sold me the bike and demand the tow difference? Thoughts on all of this?
UPDATE BRP FINALLY SAID WHAT WAS WRONG (2-27-14)
__________________
2014 RTS SE6, Pearl White, Bone Stock
Austin, TX. after the dealer fixed my set screw oil leak.
Ride was perfect until about 80 miles into the trip to Austin. I feel the transmission
slipping mainly in 6th gear. Thought nothing of it. Got about 175 miles into the
trip, and it slips in every gear and won't go.
Dealership in Austin
(Woods Fun Center). Yes I am calling them out and I don't care. I called to tell
them I needed a tow and I had roadside assistance. Well the newbie service rep
(who is clueless) says NO, my 14 with 190 miles is not covered under roadside.
I let the bike sit on the side of a busy toll road for about an hr trying to figure a way to get the bike to them. Hr passes, and the bike
magically works like nothing happened. The transmission slips a few more times, but I make it to the dealer. Service Rep says they only have one Spyder tech and
he is busy. They can't get me in for one week. I explain that I am from out of town andis there anyway the tech can possibly look at it or possibly speak with
me in person. Rep comes back to me while I am in parts looking at jackets, ectand says, sorry, the tech is busy and can't speak to you. He told me the tech
said there are always problems with the spyders and its probably the two solenoids in the transmission. Not sure what that means.
The service idiot then finds me in the store a few minutes later and said, Hey someone from BRP tech dept wants to speak with you. So I speak to "Danny" from BRP about my
issue and he seems concerned, concerned to the point that he is personally flying from Canada tomorrow and will be at my dealer Wednesday morning to look
at the bike. I was amazed.
I basically left the place pissed off but happy that BRP was there for me. So I decided to drive back home which is 240 miles. I
get 142 miles into my journey and it starts slipping bad to the point it wont go at all. E light lights up, engine light comes on, and its flashing R and N at
the same time. Had to coast to a stop nearly getting a$$-packed by road ragingidiots. Oil seemed okay and I saw nothing leaking.
Long story, short,
$371 tow bill to which BRP paid $200.00. Spyder was towed back to my dealer in town and is sitting in front of the service bay outside. (They are closed Mondays).
More to follow. Also, I bought the first 14 in Midland and I live in San Angelo. San Angelo is where my bike is sitting at waiting to be looked at.
Should I call the dealer who sold me the bike and demand the tow difference? Thoughts on all of this?
UPDATE BRP FINALLY SAID WHAT WAS WRONG (2-27-14)
Got a call from "Danny"s boss from BRP. He shared what was wrong with my bike and said the problem was a retaining clip that was improperly installed (upside down) on the sylenoid (sp). He said the retaining clip was then put in the proper way and nothing else was damaged or replaced. A software run was conducted and no issues there. He said no parts were damaged either.
He said he wanted to make sure the masses of the 14 Spyder do not have this same issue and so far its isolated too very few. He said other transmission problems that they have seen are not like mine.
He went onto say that I am covered for 4 years instead of two which I think I already was with the best warranty. He is also asked what I would like to see on a future spyder model? I couldn't even think and said make the backrest standard, lol.
So hopefully no on else has this issue. I feel confident BRP is telling the truth and I am 100% satisfied now. Thank you BRP for making it right! Although French people are hard to understand lol.
And too clarify, the dealer that is reimbursing me is my local dealer, not the one who sold me the bike. Kudos to San Angelo Powersports for going above and beyond, thank you, you have earned my future business.
He said he wanted to make sure the masses of the 14 Spyder do not have this same issue and so far its isolated too very few. He said other transmission problems that they have seen are not like mine.
He went onto say that I am covered for 4 years instead of two which I think I already was with the best warranty. He is also asked what I would like to see on a future spyder model? I couldn't even think and said make the backrest standard, lol.
So hopefully no on else has this issue. I feel confident BRP is telling the truth and I am 100% satisfied now. Thank you BRP for making it right! Although French people are hard to understand lol.
And too clarify, the dealer that is reimbursing me is my local dealer, not the one who sold me the bike. Kudos to San Angelo Powersports for going above and beyond, thank you, you have earned my future business.
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2014 RTS SE6, Pearl White, Bone Stock
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