Spyder update BRP Rep worked on it today...

[krb1945]

they probably replaced...

all the components so they could take the malfunctioning system back to the test lab. They want systems that are having problems so they can see if it is one component that is causing the problems. I suspect they are looking for a cascading problem... one component has a problem that causes the next in the circuit to fail and so on.

My little gray cells suggest to me... BRP has received a "lot" or "group" of defective or weak units from a sub contractor. Now they just have to determine which of the components is the culprit causing other components to fail. When they do get it resolved we will all breathe a sigh of relief. :thumbup:/Ken

 

[Smylinacha]

I am hearing that they are ripping open the faulty DPS that have been taken off the Spyders. Maybe something will show up.

 

[hevnbound]

Wonder who makes the DPS for the Spyder? I'm sure there are other suppliers to BRP involved in the correction process. Most likely there is a lot going on at BRP and their electronic suppliers right now that we are not privileged to know.

Hang in there ... as Lamont said already .. this too shall pass. I sure hope it will be sooner than later - tomorrow will be one week that my Spyder has been in the shop and no news yet?

 

[retired1]

Steering issue

I guess i am one of the fortunate ones who has not trouble with the steering issues yet. I'm sure that BRP is working on a long term solution for this problem. As far as liability in a collision, I have never heard of a 3500lb. vehicle coming out on the short end of a collision with a 700lb. machine with no firewall forward protection. That being said, I believe the INDIVIDUAL should be the one to make his own decision and accept the consequences of any such decision. The government seems to make too many decisions for me already.

 

[BajaRon]

I am very concerned (I'd say we are all concerned, though the level of concern varies)

that if and when they fix the "problem" Spyders, what will prevent them from having the same problems down the line? (My feeling is that "Fixed" means FIXED. If it is fixed then it won't happen again, otherwise it does not meet the definition of "Fixed")

Many of the affected Spyders rode fine for thousands of miles, then suddenly all these steering issues. (Most things break "Suddenly". The more miles you put on the more things tend to go wrong. Do you know of a vehicle that has less problems with more miles? There have been steering issues from the start. My Spyder came with a defective power unit out of the crate. I rode it just fine for over 7,000 miles before Lamont discovered the problem.

When you say "All these steering issues" have you tabulated how many Spyders are currently having unresolved steering issues as compared to how many Spyders are on the road? Or are you referring to how many posts about steering issues there are as opposed to the total number of posts on this forum?)

Whatever component (s) is (are) causing the malfunctions might again go bad at anytime and endanger the riders life. (Any component can go bad at any time on any vehicle. Are you aware of a vehicle where this is not true?)

The NHTSA made BRP issue a recall because of steering problems. BRP configured software updates to deal with the problems. Now it seems BRP is admitting that they don't know what is causing the issues. So what purpose did the recall and software updates actually have? (This is the process that takes place with any vehicle. This is not some conspiricy uncovered by the NHTSA. I'm not sure BRP is admitting anything but the recall is at least a step in the right direction. BRP is, no doubt, working very hard to get this problem corrected and behind them)

Seems to me that the recall was just to get the NHTSA off their back. (You really think BRP doesn't care if their Spyder has a steering issue? I've dealt directly with BRP reps as well as through a dealer and they are certainly very concerned)

The danger caused by erratic steering is still there. (So no one has had their steering issue resloved? Nothing has improved for anyone?

There may still be problems but BRP is working to address them. It has not been an instant fix but each owner has the option to quit riding their Spyder if they feel it is that serious. You don't need the government to tell you if you should ride or not)

The government should mandate that all Spyders be taken off our roadways until the REAL problem is corrected. (You may need the govenment to tell you what to do - and it appears you are not alone - but I do not. For those of us who can still think for ourselves I would appreciate the government staying out of my life)

In states that cover the Spyder under the Lemon Law, owners who had their bike at the dealers for three or more times without getting a proper repair should seek a refund or a new vehicle. (Anyone is completely free to pursue a Lemon Law solution if they wish - emphasis on "IF THEY WISH")

No one on this forum who experienced the steering malfunction should ever be accused of "nit picking". this is a serious matter not to be taken lightly !!!!!!!! (Though not everyone is as exercised as you are about this, I don't think anyone here is taking this issue lightly. We may have different approaches to our solutions but that does not mean we are ignoring the problem)

I know this is a long post but memebers have the option to read or not to read. Hopefully, most can decide without a mandate from the government.

I just get tired of the hand wringing and plaintive cries for the government to come in and save us from ourselves and evil big business. While at the same time we want more Sony's, Toyota's, and General Electric products at a lower price.

The NHTSA and BRP, along with dealers and you and I here at SpyderLovers are working together to make the Spyder better, safer and more reliable. It seems that some feel each entity should be an adversary to the others where we each take sides.

The failure or trouble rate of some critical components is higher than should be expected on the Spyder. The recall (for whatever reason) acknowleges this fact.

So sure we should complain and demand solutions. But I think it better to work together towards that end as advocates rather than enemies.

Some solutions have already come, more are on the way. If I didn't think so I would probably be as upset as you are about all of this.

 

[Firefly]

I agree with the first paragraph. THese "problem spyders" are just getting replacement parts and they will say it is fixed. It is not fixed as they are the same exact part just new, with the possiblity of the same thing happening down the road. I love riding the spyder as it has given me the opportunity to experience something I would never of been able to without it. I never thought I would say this but I'm begining to think I too wouldn't mind a refund. I have NEVER had any issue with my spyder, but this is too serious an issue to fool around with. Man I hope they find the issue by spring :dontknow:

I have to disagree. I think the techs approach was in the CUSTOMERS best interest. Replace everything they can to get the customer back on the road - and then take the parts back to the lab to do further testing.

I don't see how this could be seen as a negative --- them going to the trouble and expense of replacing so many expensive parts.

If this were an engine problem - most of us would be THRILLED if they just replaced the whole engine - instead of troubleshooting it part by part.

 

[scdtrd]

what makes people think the RT won't have this issue, aren't alot of the parts similiar

What he said..:lecturef_smilie:

 

[Firefly]

I am very concerned that if and when they fix the "problem" Spyders, what will prevent them from having the same problems down the line? Many of the affected Spyders rode fine for thousands of miles, then suddenly all these steering issues. Whatever component (s) is (are) causing the malfunctions might again go bad at anytime and endanger the riders life.

The NHTSA made BRP issue a recall because of steering problems. BRP configured software updates to deal with the problems. Now it seems BRP is admitting that they don't know what is causing the issues. So what purpose did the recall and software updates actually have? Seems to me that the recall was just to get the NHTSA off their back. The danger caused by erratic steering is still there. The government should mandate that all Spyders be taken off our roadways until the REAL problem is corrected. In states that cover the Spyder under the Lemon Law, owners who had their bike at the dealers for three or more times without getting a proper repair should seek a refund or a new vehicle. No one on this forum who experienced the steering malfunction should ever be accused of "nit picking". this is a serious matter not to be taken lightly !!!!!!!!

No one is taking the lightly --- but to go into full panic mode is excessive. Those that have problems -- GET THEM LOOKED AT AND FIXED.

Those that don't ---- RIDE.

The number of Spyders with steering issues is nowhere near as big as you seem to think it is - and certainly nowhere near enough to 'take all Spyders off the road'. They just don't 'pull them off the road' -- doesn't work that way.

You're really assuming a lot of things --- and jumping to a lot of conclusions -- and I understand your frustration because you are personally affected by this problem - but I think you need to decide what it is that you want at this point?

If you don't want to work with BRP finding a solution - fine --- sell the bike or sue BRP or the dealer, etc. and move on. If you want the bike fixed - then get it in to your dealer and have them start working on it. Considering you won't ride it - what do you have to lose?

I for one would have been THRILLED if they replaced all of those parts with new (providing the problems went away).

They'll get this fixed-- but it won't be overnight.

 

[Firefly]

What he said..:lecturef_smilie:

Considering 99+% of all Spyders don't have the problem --- why assume the RT won't have the same success rate?

 

[FANG]

I know this is a long post but memebers have the option to read or not to read. Hopefully, most can decide without a mandate from the government.

I just get tired of the hand wringing and plaintive cries for the government to come in and save us from ourselves and evil big business. While at the same time we want more Sony's, Toyota's, and General Electric products at a lower price.

The NHTSA and BRP, along with dealers and you and I here at SpyderLovers are working together to make the Spyder better, safer and more reliable. It seems that some feel each entity should be an adversary to the others where we each take sides.

The failure or trouble rate of some critical components is higher than should be expected on the Spyder. The recall (for whatever reason) acknowleges this fact.

So sure we should complain and demand solutions. But I think it better to work together towards that end as advocates rather than enemies.

Some solutions have already come, more are on the way. If I didn't think so I would probably be as upset as you are about all of this.

Thanks Ron great post :clap:

 

[BajaRon]

Considering 99+% of all Spyders don't have the problem --- why assume the RT won't have the same success rate?

Some good posts Firefly.

While the RT shares many components with the RS, that does not necessarily mean it will share the same issues.

The 1st Spyders off the assembly line had issues that Spyders currently produced do not have.

BRP isn't stupid (contrary to what some may believe). When they find a problem they correct it and install the upgraded part on current production Spyders.

I realize that none of this is instant, there is a time element involved. I think this is the biggest sourse of complaints.

BRP will fix the current steering issues and that fix will be incorporated into the RT. Probably before it is released for retail sale. It is significant that none of the current RT's on loan have suffered any steering issues.

It's a simple solution if you think the RT will have the same problems. Don't buy one....

Personally, if I wanted an RT I would have no problem putting my money down just like I did for my SM5.

 

[pitmon]

I believe that they are working as hard as they can to fix this. After all they have been in contact with me and several other members regarding their spyders. Carlo and Kurt both were on the phone with me several times even before I made it back from Tennessee. Then they sent a tech all the way to Florida just to personally go over my spyder and he called me several times the day he was here. They do care... and I was told by every one of them not to ride my spyder until it was safe to do so since I had this problem. We just have to be patient and let them do their job. I am praying for a solution... before disaster strikes.

 

[Smylinacha]

When you mean they say "they can't get it to work" - what does that mean - like it won't start or anything?

I believe that they are working as hard as they can to fix this. After all they have been in contact with me and several other members regarding their spyders. Carlo and Kurt both were on the phone with me several times even before I made it back from Tennessee. Then they sent a tech all the way to Florida just to personally go over my spyder and he called me several times the day he was here. They do care... and I was told by every one of them not to ride my spyder until it was safe to do so since I had this problem. We just have to be patient and let them do their job. I am praying for a solution... before disaster strikes.

 

[pitmon]

They said they couldn't get the computer to reset and it was throwing codes up on the display. He said that they thought it was the dps unit but they are not sure. I don't know if it would start or not.. he just said that the parts won't fix it. :dontknow:

 

[Way2Fast]

Considering 99+% of all Spyders don't have the problem --- why assume the RT won't have the same success rate?

I'd like to know where YOU get those exact percentages from. How many Spyder owners are on this board? I would bet that the forum is only visited by a small percentage of the 14,000 (give or take) Spyder owners nationwide. From what I read, the steering issues have affected a good number of the members here with more reporting problems practicaly daily.. It's amazing that no one (that we know of) has yet to be killed or seriously injured. How you can think that BRP has had a "great success rate" is beyond me !!

 

[Way2Fast]

They do care... and I was told by every one of them not to ride my spyder until it was safe to do so since I had this problem. We just have to be patient and let them do their job. I am praying for a solution... before disaster strikes.

They should care, but by only telling those who have had problems not to ride they are doing a grave injustice to all the owners who didn't have a problem "yet". Since they are not sure what is causing the issues it would be wise to warn ALL owners of a potential problem. Not everyone reads these forums. Many owners don't even know about the problems some have experienced. If it should happen to them they would be totally unprepared.

 

[pitmon]

I agree that this issue isn't being handled in a way that most of us would like it to be. This is why this forum is so important. I think spyderlovers.com should be stamped in the front of every owner's manual just so the owner could have access to the valuable info that is here. All I am saying is that BRP has been very supportive and considerate of my problem... I can't speak for everyone else. JMHO

 

[docdoru]

After all they have been in contact with me and several other members regarding their spyders. Carlo and Kurt both were on the phone with me several times.

Still, nobody from BRP call me....:shocked: :gaah:

 

[Questions]

They should care, but by only telling those who have had problems not to ride they are doing a grave injustice to all the owners who didn't have a problem "yet". Since they are not sure what is causing the issues it would be wise to warn ALL owners of a potential problem. Not everyone reads these forums. Many owners don't even know about the problems some have experienced. If it should happen to them they would be totally unprepared.

Could not have said it better.

 

[Questions]

Considering 99+% of all Spyders don't have the problem --- why assume the RT won't have the same success rate?

My dealer sold over 55 Spyders. 18 have had serious steering issues. 32% or thereabouts? Its probably like one of those "pockets"in the country where many people have cancer without a cause though, right?... GET REAL 99% No issues?????? dream on , I usually think you're posts are thought out but your number is WAY off.