Sprocket Recall - What's Wrong With BRP's Logistics?

[T.P.]

Here is a photo of my brand new white sprocket, I posted on 11/17/22 . It has the same # and is (dated 10/20) as the silver one in the Smoak video.

for the final fix.

Way too much miss information on this sprocket recall from the start, and it keeps getting deeper

T.P.

 

[supra94t]

Getting a little frustrated with BRP's response on the sprocket recall. We took my wife's F3-T in for the inspection of the sprocket in early September, as we planned several Spyder trips this fall now that the weather was getting cooler. Unfortunately, hers was one of the apparently small number of Spyders that failed the inspection. The dealer couldn't order a replacement until late September due to all of the computer issues that they had in August/September. Three months in without a Spyder that we can confidently ride safely, the dealer still has no idea when they'll get the sprocket or recall kit in. In Shawn Smoak's latest video, published 12/7/22, he commented about going upstairs to get the sprocket kit to do the recall sprocket installation on a Spyder that was in there for another reason. As noted in a different thread, he did the recall sprocket installation a few weeks ago, also on a Spyder that had an acceptable sprocket. That bothered me a tiny bit, while we continue to wait to get a replacement for a failed sprocket, but it was nice to see that the recall kits were finally available. Today's comment implies that his dealership has some amount of stock of the recall kits. Why is BRP sending the recall sprocket kits to dealers to have as an inventory for the recall when there are open orders for the sprockets that have failed? I guess it's nice if you live in the western Washington state area and can ride to Pro Caliber and get the recall performed, but why not first fulfill all of the orders from dealers where the Spyder has actually failed the inspection? It was really frustrating to miss all of the nice fall riding weather and the frustration grew exponentially when a tech from another dealer can just "go up there and get the sprocket recall kit" to replace a sprocket on a Spyder that hasn't failed the interim inspection while we still wait with no end in sight. Hey @BRPCares - do you really care? ...rant over...

If you're in Keller, you have many options: Freedom Powersports (Weatherford, Lewisville, McKinney), Texas Adventure (Richardson). Just to name a few.

 

[UtahPete]

"What is wrong with BRP's logistics? Probably the same as is wrong with everyone's logistics. The world's supply chain has still not recovered from the COVID pandemic.

 

[IdahoMtnSpyder]

View attachment 200313

Here is a photo of my brand new white sprocket, I posted on 11/17/22 . It has the same # and is (dated 10/20) as the silver one in the Smoak video.

for the final fix.

Way too much miss information on this sprocket recall from the start, and it keeps getting deeper

T.P.

Sure looks gray to me, especially compared to the background it's on. Is the color reproduction from the real thing to this forum that far off that white turns to gray?

 

[jcthorne]

View attachment 200313

Here is a photo of my brand new white sprocket, I posted on 11/17/22 . It has the same # and is (dated 10/20) as the silver one in the Smoak video.

for the final fix.

Way too much miss information on this sprocket recall from the start, and it keeps getting deeper

T.P.

that is not the same sprocket as the final fix. Different part numbers. The number cast into it is the casting number which is different. Yes the new sprocket (silver, not white) uses the same casting but its machined to different dimensions to allow the use of a spacer washer behind it to correct the issue.

 

[Navydad]

"What is wrong with BRP's logistics? Probably the same as is wrong with everyone's logistics. The world's supply chain has still not recovered from the COVID pandemic.

And it never will recover because incompetent people now have an excuse to use that everyone accepts.

 

[Peteoz]

Sure looks gray to me, especially compared to the background it's on. Is the color reproduction from the real thing to this forum that far off that white turns to gray?

Since T.P. says it is a photo of his “white” sprocket, I’d say it is simply colour washout that makes it look grey, Idaho. :dontknow:

Pete

 

[SpyderGTL]

If you're in Keller, you have many options: Freedom Powersports (Weatherford, Lewisville, McKinney), Texas Adventure (Richardson). Just to name a few.

The dealer we were using was Freedom in Weatherford. They parked my wife’s garage-kept Spyder outside for the first two months they had it waiting on a sprocket. We finally decided to go pick it up and bring it back to house to put it back inside while we waited and waited…

 

[askitee]

Getting a little frustrated with BRP's response on the sprocket recall. We took my wife's F3-T in for the inspection of the sprocket in early September, as we planned several Spyder trips this fall now that the weather was getting cooler. Unfortunately, hers was one of the apparently small number of Spyders that failed the inspection. The dealer couldn't order a replacement until late September due to all of the computer issues that they had in August/September. Three months in without a Spyder that we can confidently ride safely, the dealer still has no idea when they'll get the sprocket or recall kit in. In Shawn Smoak's latest video, published 12/7/22, he commented about going upstairs to get the sprocket kit to do the recall sprocket installation on a Spyder that was in there for another reason. As noted in a different thread, he did the recall sprocket installation a few weeks ago, also on a Spyder that had an acceptable sprocket. That bothered me a tiny bit, while we continue to wait to get a replacement for a failed sprocket, but it was nice to see that the recall kits were finally available. Today's comment implies that his dealership has some amount of stock of the recall kits. Why is BRP sending the recall sprocket kits to dealers to have as an inventory for the recall when there are open orders for the sprockets that have failed? I guess it's nice if you live in the western Washington state area and can ride to Pro Caliber and get the recall performed, but why not first fulfill all of the orders from dealers where the Spyder has actually failed the inspection? It was really frustrating to miss all of the nice fall riding weather and the frustration grew exponentially when a tech from another dealer can just "go up there and get the sprocket recall kit" to replace a sprocket on a Spyder that hasn't failed the interim inspection while we still wait with no end in sight. Hey @BRPCares - do you really care? ...rant over...

I checked earlier this week with our largest dealership, and was told March April maybe.

This is one thing that really tests my loyalty to the brand. They've known about it for quite a few years now so there is no excuse. If BRP gave "two forks" about their customers they'd be onto this asap.

 

[Dutchy]

Sprocket Failure

I have been off of the road here for three weeks due to the sprocket failing as it is my only form of transportation due to MS. The dealer went all out to get me one here in Aussie, it was fitted Tuesday 20 Dec 2022, now I am out and about again.

The first Picture is after the sprocket started making noises like it was loose, just before it failed,
The first and last Picture show the spline is totally gone on the outside of the sprocket.
Note the middle picture, it shows what's left of the spline. If you notice the burrs, they were actually holding the shaft on the inside of the sprocket, so with bearing pullers by two (broke one); heat; cursing; and swearing, there was a loud bang, and the sprocket came off.
Another point to note is the piece of metal that was broken off while getting the sprocket off.

So, what was meant to be a one-hour job took four hours in total, just to remove the sprocket and put the new one back on.

Hope this is of interest for you all. My thought now is that if there is a recall, don't ride it, just be patient, and wait 'til they have the part to fix it.

Have a great Christmas
Lattrape

 

[Little Blue]

Sprocket

Well I hope that my experience on this Sprocket Fix is not going to be that bad. Dealer has me on the list, but said that parts may not be available till April 2023.

I have put my Spyder in storage till April.
I will wait for the phone call from my Dealer.

Stay Healthy. ....:thumbup:

 

[ulflyer]

A few new sprockets are dribbling through to dealers with the word that it will be early spring before they will be more readily available. Part of the problem is the new sprockets have to also be used on new bikes coming off the line. Saw a sprocket at a dealer last week who said it had been on order since last Aug for a customer.

My bike is eligible but so far the sprocket looks good to me. I pull the cover and check it every 5K mi or so, stick my fingers in the back to see if any rust is there (so far only normal black road grime), try to wriggle the sprocket to see if there is any play. As long as nothing shows, I'm not worrying about getting the new one. It will come when it comes.

 

[old Timer]

I would suggest that you owners concerned about your Sprocket either have your dealer or others with the ability to do it pull the Sprocket, clean the surfaces effected and apply the Locktite formula that Lamonster uses, let your ride sit over nite and then ride and enjoy until you can easily utilize the recall. A no big deal to get you happily back on the road. Lamont reports that his shop has had no failures after doing the work. Most of you should be able to do the work your self.

 

[Peteoz]

I checked earlier this week with our largest dealership, and was told March April maybe.

This is one thing that really tests my loyalty to the brand. They've known about it for quite a few years now so there is no excuse. If BRP gave "two forks" about their customers they'd be onto this asap.

…….and only time will tell whether they have this fix “right”, Askitee. :dontknow:

Pete

 

[Peteoz]

So, what was meant to be a one-hour job took four hours in total, just to remove the sprocket and put the new one back on.
Hope this is of interest for you all. My thought now is that if there is a recall, don't ride it, just be patient, and wait 'til they have the part to fix it.
Have a great Christmas
Lattrape

Thanks for the feedback, Lattrape. You can’t beat actual experience. Great to see you are back on the road :2thumbs:

Pete

 

[IdahoMtnSpyder]

I have been off of the road here for three weeks due to the sprocket failing as it is my only form of transportation due to MS. The dealer went all out to get me one here in Aussie, it was fitted Tuesday 20 Dec 2022, now I am out and about again.

The first Picture is after the sprocket started making noises like it was loose, just before it failed,
The first and last Picture show the spline is totally gone on the outside of the sprocket.
Note the middle picture, it shows what's left of the spline. If you notice the burrs, they were actually holding the shaft on the inside of the sprocket, so with bearing pullers by two (broke one); heat; cursing; and swearing, there was a loud bang, and the sprocket came off.
Another point to note is the piece of metal that was broken off while getting the sprocket off.

So, what was meant to be a one-hour job took four hours in total, just to remove the sprocket and put the new one back on.

Hope this is of interest for you all. My thought now is that if there is a recall, don't ride it, just be patient, and wait 'til they have the part to fix it.

Have a great Christmas
Lattrape

Here's my assessment of the final fix. Look at photo 3. See those little tips of the splines? If the sprocket is turned on the shaft those tips are going to restrict the sprocket from being pulled off, just as Lattrape and others described. The washer on the final fix is to prevent those tips from being formed thus assuring the sprocket can be readily removed if and when the splines wear out on the final fix sprocket. The real final fix, IMO, is a combination of the new prescribed Loctite and an unknown, if any, change in the metallurgy of the sprocket. The washer is added to ensure the sprocket splines are slightly shorter than the shaft splines.

 

[Cobwebs]

Shawn Smoak has a sprocket he can't remove in his video yesterday. Fought it for 4 hours and gave up.I'm sure he'll get it eventually but he was bitching about how BRP allocate 36 minutes to complete the repair. Dealers are going to avoid these jobs once word gets out it's a big looser for them.:banghead:

 

[troop]

Can't avoid them, but they can certainly push them back. Recall/warranty work is usually a money loser for dealerships.

 

[jcthorne]

Shawn Smoak has a sprocket he can't remove in his video yesterday. Fought it for 4 hours and gave up.I'm sure he'll get it eventually but he was bitching about how BRP allocate 36 minutes to complete the repair. Dealers are going to avoid these jobs once word gets out it's a big looser for them.:banghead:

He can't remove it because he is using the wrong type of puller. You cannot pull on the flange, it will just snap off.....as he found out.
Still its more than a 36 minute repair even if you use the right tools.

 

[Cobwebs]

Can't avoid them, but they can certainly push them back. Recall/warranty work is usually a money loser for dealerships.

Ironically the longer they leave it the harder it gets to remove by the look of it.