Shop time for no Reverse - The long wait is almost over!

[CloverHillCrawler]

Ya a loner for compensation sounds reasonable, especially with under warranty. Do keep records & reminders so they don’t forget you. (& how uncommonly patient you are being )

To quote my dealer when I asked about a loaner when my F3 was in for an extended period waiting on parts to be fixed..."Oh, those are for regular appointments like an oil change that only takes a day or two but you are more than welcome to rent one if you are in need of one".

Funny they didn't mention that caveat at the time they were touting the loaner during the sale of the F3 to me.

 

[blacklightning]

I feel for you. I thought I had it bad when mine was in the shop for 2 weeks waiting on an airbag replacement. The best thing about my situation was that they assured me that the bike was in their enclose warehouse and once they fixed it, they did a pretty decent job of detailing it for me. They are not the best, but I will definitely give my dealership high marks. And the thing is, I never bought any of my 3 spyders from them, but they have always treated me like number one.

 

[CloverHillCrawler]

Most of my main issues with my dealer has been with the service dept. manager with a lack of updates during repairs and scheduling and the amount of time it takes for BRP to deliver parts to the dealership for repairs.

Sales and parts dept. were great.

Sales was able to get me into a full class right away so I could get my j class added on my license and be legal.

Parts guys have really gone out of their way to get me taken care of with my whole seat and backrest issue.

Technicians did a great job with the reframe after my accident.

My main issue I have had is that BRP does not feel the need to repair our vehicles with the same sense of urgency (having parts and manpower readily available to do the work needed) as somebody that drives a cage that takes it back in for repairs to their dealership.

I understand we are buying these from a "powersports" dealer and thus considered weekend warriors. But this is my daily driver hot or cold and the only time I do not drive it is when there is rain, snow or salt on the road and then I defer to my Silverado which uses a whole lot more gas.

It really hurt to have it down for as long as it was.

 

[Wmoater]

I feel your pain too! I have been in contact with BRP on a missing part for my spyder since October when I hit a deer. They informed me there is no right fog light assembly anywhere in the North America and the production for this part will not take place till March 21st. I’m hoping sooner but doubt it. I already contacted the insurance company and if it doesn’t come in they are going to pay for the dealer to install all the parts with the old broken foglight and reinstall again when that one part comes in if its not in by April. The dealer can do that since the lens is cracked and I run with the fogs off. It will not pass inspection but not considered unsafe since that is an accessory light and turned off. It will not pass inspection though until the light is replaced which inspection is May 31st. We’ll see.

 

[Joel The Biker]

I feel your pain also. I have had parts on order from CheapCycleParts for 4 months. They keep pushing back the expected date. Luckily its not critical parts. Just some changes I want to make to my S2S. My new date is 1/18/22. So hopefully it will ship next week, but I wouldnt bet on it.

 

[BajaRon]

My DPS went out right away on my brand new 2008 Spyder. The dealer said that BRP didn't have any replacements and it would be several months before it would come in. And they didn't have any at the dealership. I said, "Well, of course you do!" Pointing to a new Spyder sitting on the showroom floor. After pressing my point all the way up to the manager. They ended up pulling the DPS out of a new unit and installing it in my Spyder. You might try that tack, if they have a comparable unit to take the part off of. What good is a warranty if it cannot be enforced?

 

[RayBJ]

My DPS went out right away on my brand new 2008 Spyder. The dealer said that BRP didn't have any replacements and it would be several months before it would come in. And they didn't have any at the dealership. I said, "Well, of course you do!" Pointing to a new Spyder sitting on the showroom floor. After pressing my point all the way up to the manager. They ended up pulling the DPS out of a new unit and installing it in my Spyder. You might try that tack, if they have a comparable unit to take the part off of. What good is a warranty if it cannot be enforced?

Good point! Every day you wait for a back-ordered part, your warranty is ticking down towards 0. I wonder if that can be something to negotiate if you have an issue after warranty expires?

 

[ARtraveler]

My DPS went out right away on my brand new 2008 Spyder. The dealer said that BRP didn't have any replacements and it would be several months before it would come in. And they didn't have any at the dealership. I said, "Well, of course you do!" Pointing to a new Spyder sitting on the showroom floor. After pressing my point all the way up to the manager. They ended up pulling the DPS out of a new unit and installing it in my Spyder. You might try that tack, if they have a comparable unit to take the part off of. What good is a warranty if it cannot be enforced?

The same thing happened with our new 2009 RS. Computer went out. Went to dealer and they robbed one out of a new floor model. They had the spouse back on the road the next day. Probably would not be happening in today's environment though.

 

[Plarimer]

I had a comfort seat On order two years ago and they kept saying it’ll ship in a week, it’ll ship next week…….. What a joke! I use cheap cycle parts and other vendors with great service.

 

[south GA Farm Boy]

This is the very reason I just sold my Spyder, I have owned 3 of them, starting with a 2013 RT Limited (Heat , fire issues ), then a 2016 RT Limited (shaking front end with handlebar vibration ), and then a F3 Limited (Warranty changed left module on handlebar twice for same reason this thread was started, then changed right hand module once due to speed control)! I'm sorry folks, I loved my Spyders, but BRP, enough is enough! I sold my F3 Limited the other day back to the dealership, and bought me another two wheel Honda with no computers, etc to tear up! There is no excuse for the terrible service we have to deal with! I know some of you ride them 100,000 miles with no problems, count your blessing! I wasn't that lucky! I am too old to put up with all the problems, and high prices! Thanks you for this Forum!

 

[2dogs]

As I and others have mentioned here, BURP's dealer network will become their achilles heel.

 

[Debbie]

Hi there…
My 2018 is currently in shop with exact same issue. I left my bike at dealership 3rd week of September 2021, each time I would check and be given a new date… finally was told the date for part delivery would be July. I really want to ride my bike.

 

[mecsw500]

My brand new 21 RT LTD was in from thanksgiving (the US one) until the end of last month. Mostly waiting for a variety of rear suspension air parts, culminating in a new compressor. The weather didn’t cooperate for testing though which delayed things some what. Perhaps finding a used one for a temporary solution might be an avenue to pursue?

 

[gkamer]

Hi there…
My 2018 is currently in shop with exact same issue. I left my bike at dealership 3rd week of September 2021, each time I would check and be given a new date… finally was told the date for part delivery would be July. I really want to ride my bike.

I also was given the July release date. Which is exactly the reason I went back and picked my bike up. In my neck of the woods, July is pretty much half the riding season. And no guarantee the part will actually arrive and be released come July. It may get pushed back yet again to Aug, Sept, Oct or doomsday. Since these issues do not adversely affect the safety or road worthiness of my bike I decided to get it back and ride it till that part does come in. When I picked it up the Service Manager assured me that part was ear marked for me and would not be passed along to another customer. So in the mean time I’m just gonna ride and enjoy life.

 

[CloverHillCrawler]

Sorry to hear this and know the feeling after missing almost the complete summer season last year only to get it back on the road as the temps were on a downward swing.

Hopefully something will come up soon for you.

I am really dreading if anything goes wrong as far as parts in the next year or two for all of us. China is locking down again in industrial areas as well as in Shang Hai.

Hopefully this experience will nudge manufacturing back to North America and other countries that lost jobs and factories to cheap Asian labor.

 

[mecsw500]

I’m starting to have second thoughts about my decision to leave my Sypder at the dealership while awaiting a part. Here’s a quick recap:

Problem: 2018 Can Am Spyder RT Limited.
Would not shift into reverse.
Would not downshift manually.
Would not shift into Neutral without first turning off engine.

Diagnosis: Faulty Left Hand Control Module. Will replace under warranty.

Took the bike to dealership on Oct 19, 2021. Was told it would be 8-10 days for part to arrive. On Oct 20th, dealership called back reporting part would not be in until mid December. Might arrive sooner. On Nov 26, 2021 called dealership for update. Informed expected delivery date of 12/10/2021. Might arrive sooner.

On 01/13/2022 called dealership. Was advised new expected arrival date from BRP would be sometime in June. Eight months to get a part from Can Am? Are you kidding me? I left it there because my concern was the problem might get worse where it would stop shifting altogether and leave me stranded some place. My Spyder is only like three years old. It’s not as if I’m trying to find a part for a 1903 Model A for crying out loud.

We’ve gotten a lot of snow so far this year, so it’s not been a major problem for me, since I couldn’t ride anyway. I don’t let cold interfere with my riding, but snow/ice is another story. I have been hoping to attend the rally in Deadwood in July. Waiting until June for a part is simply unacceptable.

I understand things are backed up due to this global supply chain fiasco, but surely somewhere in the country there has to be a left hand control module for a 2018 Can Am Spyder RT Limited.

Rant Over.

I was looking online for some items and "https://www.canampartshouse.com/oemparts/p/can_am/710006574/housing-switch" indicates they have one on the shelf ready to ship. Merely $469.99" but there you go. It does show the updated part number, to presumably replaces the ones that keep failing.

Don't know if that is any use to you? I would check with the dealer to see if this later part number is the suggested replacement for the earlier one, but boy - $470 - seems a little steep.

I had a left hand cluster replaced under warranty for my Triumph T120 and I think it was not quite as expensive as this, but to be fair the part was a lot less complicated. It shipped overnight from their spares center back east though, so the bike was only down for two days. Good on Triumph in this instance.

 

[DuckDodgers]

I also have this left-hand switch assembly on order. My spyder only last week experienced this same problem with the no manual downshift/ reverse. For what it's worth, I did check with my local dealer to look in their system to see if anyone had this part in stock -local or otherwise. Only 2 locations indicated any in stock and a phone call revealed that wasn't true in either case. I also called CheapCycle and Canamparts house but neither have any in stock. They don't update their website inventory for all the items that are going out of stock rapidly it would seem. I did also learn that there is a "newer"'part number for this assembly (710008164 if I recall correctly), that has a price increase associated with it. The number isn't anywhere I can see however in the parts diagrams. I placed my order online using the number at the lower price and began my wait. Each place I contacted gave the July 1 date as estimated shipment from CanAM.

 

[mecsw500]

Looking at a few You-tube videos, I was curious as to if the problems with switch clusters were just dirty and corroded switch contacts or something else that could be mechanically repaired. Looking inside the ones on various videos, it looks like each switch is wired to a circuit board, encapsulated in resin, in order to connect to, I presume, the Can-bus system. This would explain why they all seem to have the same failure mode, don't seem to be easily mechanically or electrically fixed, how they are replaced as a unit part, why they are so expensive, and why they are likely to be so subject to supply chain issues.

My guess would be the replacement part number changing is probably for the circuit board rather than just some mechanical or electrical problems with the switches themselves. I couldn't understand why problems with a single switch not making contact could cause such multiple faults but after looking at people dissecting them I think perhaps the operation is more complex than I was thinking. With the circuit board encapsulated in resin it probably makes it difficult for an electronics technician to readily fix it, after all folks can readily fix things as complex as iPhones and Macbooks etc but they aren't waterproofed in the manner this circuit board is.

Strange how these days even a simple item like a switch cluster can be so complex. Can-bus can be both a blessing and a curse I suppose?

 

[IdahoMtnSpyder]

That's right, mec. The left switch module is a major component on the Can Bus network. On the 2014 RT, and probably on all since, the only functions on it that are not running on the CanBus are the headlight hi/lo switch and horn. The right switch cruise control function is wired to the left switch circuit board and is a CanBus function. My suspicion from the time I read of the first issues with the right switch module was that it was probably a firmware problem in the left switch circuit board.

The same sort of thing happened in the early 2014 RTs when a CB signal mucked up the DESS and/or cluster and caused Limp Home errors.

 

[gkamer]

I wonder if this was my problem all along

I wonder if this was a my problem all along

As some of you regulars may be aware, I’ve been having trouble with my left hand Multi Function Switch. I was not able to shift into Reverse, I could not manually downshift and I could not shift from any gear into Neutral without first shutting the bike off and restarting.

In the past, when setting out on a ride I would start the bike so I could release the parking brake and then try to shift into Reverse, which never happened. But now that I was in Neutral with the parking brake released it was easy to push it out of the parking spot in front of my apartment.

But for the last two days, when going though my pre-departure dog and pony show , the bike actually shifted into Reverse. Of course I was pleased :yes:. Today I decided to try a few tests while out on my ride. The couple of times I tried shifting into Reverse it worked fine. Then I tried a manual downshift with no joy. I tried again, only pressing the Minus paddle harder and lo and behold, it down shifted. hyea:

So I pulled over and tried shifting into Neutral from 1st gear, pulling hard, but not overly hard, on the minus paddle and it performed flawlessly. Same with going from Reverse to Neutral.

Before, when I was having trouble shifting into Reverse and it didn’t work, my instinct was to press harder on the R button. I’m now wondering if maybe the problem was I was not pulling hard enough on the Minus paddle?

Now the big question….. I already have a new left hand Multi Function Switch on order from the dealer to be replaced under warranty. I’m expecting it to come in July. Do I go ahead with the replacement, just in case, since it is a known problem with the 2018 RT and F3?