• There were many reasons for the change of the site software, the biggest was security. The age of the old software also meant no server updates for certain programs. There are many benefits to the new software, one of the biggest is the mobile functionality. Ill fix up some stuff in the coming days, we'll also try to get some of the old addons back or the data imported back into the site like the garage. To create a thread or to reply with a post is basically the same as it was in the prior software. The default style of the site is light colored, but i temporarily added a darker colored style, to change you can find a link at the bottom of the site.

Regret buying this piece so crap !

This has to be the only multi-national corporation that I have ever seen that only uses phone and email for support on a $30k purchase and has no way of keeping tabs on their front line representatives (the dealers). This may explain why my bike is still in he shop for a $42.00 part that failed. I am not naming the dealer at this point because I am it convinced that this is all his fault, but almost 3 weeks without my machine is nuts. If this was a primary form of transportation.....would they give me a loaner? As Ron White said, "I don't think so, Scooter!"


Sent from the corner of walk and don't walk....
 
Edsts, sorry to hear your frustrations, Like Clint said, " man gotta know their limitation". Keep us inform even what ever you chose to do. I consider this forum a great way of knowing who we are as human beings.

Good luck and God Bless us all.
 
At this point, I believe it is now the OP's turn to throw the ball. IMO he has received some support about getting his problem solved. Let's see if he accepts any of the advice, trys to get the problem solved, and lets us know what is happening.
 
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Biosafena said:
This has to be the only multi-national corporation that I have ever seen that only uses phone and email for support on a $30k purchase and has no way of keeping tabs on their front line representatives (the dealers). This may explain why my bike is still in he shop for a $42.00 part that failed. I am not naming the dealer at this point because I am it convinced that this is all his fault, but almost 3 weeks without my machine is nuts. If this was a primary form of transportation.....would they give me a loaner? As Ron White said, "I don't think so, Scooter!"


Sent from the corner of walk and don't walk....
Click to expand...

What part are you waiting on?
 
Biosafena said:
I am not naming the dealer at this point because I am it convinced that this is all his fault, but almost 3 weeks without my machine is nuts. If this was a primary form of transportation.....would they give me a loaner? As Ron White said, "I don't think so, Scooter!"


Sent from the corner of walk and don't walk....
Click to expand...

Why not name the dealer, if it's all the dealers fault.
 
DaveNur said:
"I don't believe he said it's all the dealer's fault." The way I read his post he's faulting the product.
Click to expand...

Dave,

What kind of problem are you having? Noticed you asked once for torque specs, but that's it.

Jer


EDIT: Never mind Dave. I read your posts & you just like to compalin. Hope you find something you're happy with? :popcorn:
 
Last edited:
DaveNur said:
"I don't believe he said it's all the dealer's fault." The way I read his post he's faulting the product.
Click to expand...

Read what I have put in bold in post #47. Doesn't that say it's all the dealer's fault? maybe he forgot the word not. I guess the word it should have been not.
 
Last edited:
Dave,
Sorry Pal; his was either profanity, or as close as you can get to it without getting caught. Either way; his intention was pretty clear with it.
 
DaveNur said:
That ain't profanity, it's called venting, and it got your attention, didn't it? Maybe it'll grab BRP's as well but I doubt it.
Click to expand...


He removed the profanity, I believe. Also, from what other members have posted, some of their grandchildren read over their shoulder. So, I guess this is not the place for profanity. But, vent all you want.
 
DaveNur said:
"The manufacturer makes a good product."

Not my opinion and from the comment/complaints on this site, I, like I'm sure some others feel, is very difficult to believe.
Click to expand...

Actually, it's a small cross section of folks that complain, it's just that their volume is quite high. There have been a few polls on reliability, and overall happiness, and it was overwhelmingly positive.

Not everyone can be happy, but like in just about every other case in the world... the complainers do it with a higher volume than the regular customers....
 
SPYD3R said:
... maybe BRP will read his post and say, "hey, we're producing some bad products... we need to fix that".... let the guy vent... companies truly want to know what their public thinks...
Click to expand...

Surely this is an example of hope over experience? Sure, we'd all like very much to think BRP reacts to what is posted, there is some really pertinent stuff here relating to the performance of Spyders in the hands of ordinary owners which IMHO should be heeded. Taking turn signals as an example, sadly there is NO evidence that BRP listens to its customers, if it did it would have redesigned that infuriating cancellation button that so many people, myself included, have had trouble using since day one. :banghead:
 
One thing I've learned over the past 3 years of Spyder ownership is that you need to research every add on/modification that you make to the stock configuration of the roadster and how it's going to affect the performace of your ride. Many overload the electrical circuitry without looking at a requirement to boost your fuse panels and the additional drain on the battery...I'm far from an electrical genius but I learned the hard way when I attempted to have the dealership install all my modifications and they couldn't deal with it...they seldom ask about what mods you've done unless things don't go right...then they blame it on the mods affecting the computers or electrical systems so I basically spent hundreds of dollars trying to let the dealer install the mods just to have them fail and then get charged additional labor fees to uninstall the mod I was trying to install...With lots of research, much of it from this forum and guidance from the forum mentors, I was able to get every mod installed and working correctly. I realize this doesn't address problems that are associated with dealer prep. I definitely appreciate all the help that's available from members that constitute this forum and it makes my riding experience a whole lot better.
 
To clarify my prior post:
I am waiting for a WPM (windshield parking brake module). They (BRP) sent one and the dealer installed it, but it was defective. Now waiting on a second one. This is a part that according to the dealer never fails. Strange, two of them on my machine alone?? There was a typo in the line about naming the dealer. I am not naming it at the time because I am not convinced that this is all his fault. I will wait for the finished product, which I am hoping will be tomorrow. What burns me is that I have to call for updates. I call once a week to get the latest update. Why can't the dealer call me when they discover that here will be a delay or just to advise how things are going? Is that too much to ask?



Sent from the corner of walk and don't walk....
 
Biosafena said:
Why can't the dealer call me when they discover that here will be a delay or just to advise how things are going? Is that too much to ask?
Click to expand...

A very reasonable request in my mind................perhaps after you have picked it up and signed off the paperwork bring it to the attention of the head honcho. Tell them "I was extremely frustrated by not getting updates, if I were running your service department I would..............." Give them the opportunity to address their under performance and see if they want to listen? If they don't run, run Forest.............:roflblack: Best of luck your request seems very reasonable to me?
 
Biosafena said:
To clarify my prior post:
I am waiting for a WPM (windshield parking brake module). They (BRP) sent one and the dealer installed it, but it was defective. Now waiting on a second one. This is a part that according to the dealer never fails. Strange, two of them on my machine alone?? There was a typo in the line about naming the dealer. I am not naming it at the time because I am not convinced that this is all his fault. I will wait for the finished product, which I am hoping will be tomorrow. What burns me is that I have to call for updates. I call once a week to get the latest update. Why can't the dealer call me when they discover that here will be a delay or just to advise how things are going? Is that too much to ask?



Sent from the corner of walk and don't walk....
Click to expand...


The last story like this (and this one sounds painfully similar) was BIG RED 1.
 
Rest assured, if this dealer screws this up, I will put his name in neon. My selling dealer has already lost my confidence and my business. I am all for rendering an opinion based upon performance on a completed job (if that ever happens). It was a long winter and the weather finally turned and now my machine sits waiting for parts and repairs. All this on a machine with a little over 3 thousand miles on it. Lord only knows what the vibration problem is. At the rate things are going, that will take another 3 weeks to fix that.
I know I sound a little bitter. I am just really disappointed that problems take so long to fix. I bought the machine to ride, not pay for and have nothing but a long distance phone bill for calls to he dealer.


Sent from the corner of walk and don't walk....
 
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