Red Dust of Death Recall???? Front Sprocket Recall - FINALLY....

[rjinaz86323]

Was your new pulley install inspected for compliance to be within the dimensional check?

I do not know. I took it in and they put the new one on.

 

[malibu_dan]

I do not know. I took it in and they put the new one on.

:clap: Have a great time in Sturgis and post up some pics for us!!

 

[Poasttown]

My recall notice includes the statement:

“If you continue to drive your vehicle before the sprocket replacement we recommend that you go to your dealer for the interim repair procedure.”

What is the “interim repair procedure”? It isn’t a sprocket replacement based on the above comment. I’ve spoken to three dealers and they indicate the sprocket replacement is the repair procedure.

Poasttown
2019 F3L

 

[jchadwi]

My dealer is over 150 miles from me so I decided to do the inspection myself. No red dust on the sprocket. Next I removed the belt and bolt from the sprocket to measure for wear. 0.00” with a dial indicator. I removed the sprocket and there was a small amount of white paste on the splines. I cleaned the shaft and sprocket splines then applied some M-77. I feel like I am good to go until the repair is available. I have just under 5000 miles on my 2019 RTL. Thanks to everyone for so much great information.

 

[rjinaz86323]

Yes. They put a new sprocket on (the white one). The permanent repair is not available yet.

 

[CoolSpyder2014]

Question Drive sprocket / pulley does this issue affect the 2014 RS? If not I'll leave mine alone

 

[BLUEKNIGHT911]

Question Drive sprocket / pulley does this issue affect the 2014 RS? If not I'll leave mine alone

From the History of this issue , it didn't start until 2015 and occurred mostly to the F-3 model ..... Take a small mirror and a flashlight and look at your Sprocket..... good luck .... Mike :thumbup:

 

[Poasttown]

Do the sprockets have any markings that can be referenced explaining which ones are in the recall and which are not?

Poasttown
2019 F3L

 

[Peter Aawen]

Do the sprockets have any markings that can be referenced explaining which ones are in the recall and which are not?

Poasttown
2019 F3L

NO :sour:

 

[bikerchris1270]

Front pulley recall, resolve?

Anybody know the final resolve to the front pulley failure…… the permanent dealer fix?

 

[Peter Aawen]

Anybody know the final resolve to the front pulley failure…… the permanent dealer fix?

According to the local dealer here where I am currently in Oz (not home in SA! ) even BRP doesn't really know what the final resolution is going to be - or at least, if there's anyone there who DOES know, they ain't sayin' just yet! :dontknow:

 

[Steve W.]

My wife's '17 RT had a fuel pump failure in June. Called a few of the somewhat local dealers, found one that could get it in the next week. I asked them to check the sprocket while it was there. They said they checked it, it qualified for replacement under the Service Notice (they did not call it a "Recall"), but a replacement sprocket was not available, so they greased it and re-installed.

When we got it back, I needed to check some wiring that I had installed on the left side, and found the inner flange of the sprocket was off the sprocket, just riding on the shaft. I called the dealer, they said they had not noticed anything awry. I took the sprocket off and had a friend tack weld the flange in place, but only after checking with the dealer to make sure that would not affect my eligibility for sprocket replacement. They asssured me that if they had a welder in the shop, they might have done it themselves, and would be happy to present it to Can-Am as an example of what a customer had to do to keep riding.

This is what I saw:


After removing it:


After welding it:


Put it back in with some Honda Moly 60, torqued the bolt, went for a ride.
So far, it's working.

Oh, ... forgot to mention. The fuel pump was covered under the extended warranty. :yes:

.

 

[missouriboy]

Could those tack welds affect the balance, and cause vibration?

 

[azprince]

Can Am needs to step up to this problem of their own making. I wouldn't be surprised if the over-taut drive belt was the cause.
Occam's Razor, you know?

 

[IdahoMtnSpyder]

Can Am needs to step up to this problem of their own making. I wouldn't be surprised if the over-taut drive belt was the cause.
Occam's Razor, you know?

It's of their own making only because they chose to use a splined shaft. If you Google spline shaft wear you'll find it is not an uncommon problem in industry with no end all/be all solution having been found. It's one of the best, if not the best, configuration for transmitting torque from one device to another. There just is no easy way to eliminate microscopic size gaps between the shaft and pulley splines.

 

[AtomicEd]

And another lovely experience with my Can Am dealer. When the notice came out, I called in late May to make an appointment for this safety recall. We discussed that I had done my own inspection and would very much prefer to just wait bringing it in for the final repair. They agreed and we booked an appointment for this week (Sept. 7th).

Fast forward to this week for the scheduled appointment. The day before the appointment I called to verify the parts were in: "Yes they are in." After dropping it off for the repair, I got a call later in the day from the dealership stating that the Spyder was done and it passed inspection...What? Sure enough, in spite of my best efforts to communicate, no go on the repair.

The worst of this is after telling the dealership to keep it and just finish up the recall (parts are supposed to be in), the service manager called back a said since it passed inspection, they're done with it and will not replace the cog. His logic was that the Can Am instructions to the mechanic for the interim action said nothing about following through with replacement. So since it passed, they're done. Come pick it up.

I'm contemplating my next actions. I'll probably have to print out the Can Am safety notice and take it to them and see if I can pry the service manager out of his position. Looks like I'll have to get BRP involved also.

I really struggle with this dealership, but next closest is 4 hours away.

 

[ulflyer]

Ed, you may know this already, but the dealers do not have whatever the parts are (presumably a new/diff front sprocket) that BRP is supposed to come up with. I was at my dealer today and asked the main mechanic and he had no information on it. My dealer has done what yours has done....check the sprocket to make sure it is ok to continue driving until such time as BRP comes up with a replacement...or whatever it is they plan to do. If your sprocket was worn they could only replace it with whatever is currently in stock at BRP distribution centers.

 

[gnut629]

My wife called our dealer today as we did receive the letter about this on her 2018 RTL. She has about 6k miles on it. She has an appt for next Friday and they told her they would do an inspection to see if there is a problem, or not. If they determine a problem, they will make the interim repair that BRP prescribes (they did not tell her what that is). If they deem not yet a problem, they said they would advise and have her come in when BRP issues the actual recall guidance (assuming, the permanent fix).

We trust this dealer and their work.

 

[Little Blue]

Front Sprocket

:gaah:...I was at my Spyder Dealer yesterday and got the 'bad news'. NO SPROCKET PARTS till 2023.
Is this a Safety Issue?
What is this World going to do?
Is everyone going to just roll over and play dead?

We are not dealing with 'rocket science' are we?

:banghead:.....:banghead:

 

[troop]

:gaah:...I was at my Spyder Dealer yesterday and got the 'bad news'. NO SPROCKET PARTS till 2023.
Is this a Safety Issue?
What is this World going to do?
Is everyone going to just roll over and play dead?

We are not dealing with 'rocket science' are we?

:banghead:.....:banghead:

Nope .. "Sprocket science" . It just seems to be experimenting from BRP..