For many years there was a small, family-owned chain of Can Am dealerships on the West Coast of Florida named Barney's. They were highly recommended. The company was recently sold and is now re-branding as Rockstar Powersports.
I first dealt with the dealership last winter just as the deal was being inked. And my Spyder is there now. I will pick it up next Tuesday. My experiences with their Brooksville, Florida, location have been the worst of all vehicle dealerships (including boat and RV) I've dealt with in my 40+ years of driving motorized things around this planet from dirt bikes to submarines. I'll spare y'all the details, but I put my Spyder in on January 17th for a brake bleed and reset that SHOULD have been done the last time it was in the shop there a year ago. I told them to do it if it needed it. Their Spyder tech said it was not needed then. I rode it about 300 miles and the brake system failure warning reactivated. I've been lied to repeatedly, over-quoted by about $2000, and played more phone tag with about 4 totally unsupervised and unprofessional employees than I care to admit. I finally got something resembling normalcy and common sense into the equation when the receptionist...on a hunch...called the company controller on her day off at home and asked her to call me because she sensed something was wrong. She's a nice lady with a good attitude, but she apparently has no real clue what is going on with the customer-facing operations of the dealership. And her boss, the GM, hasn't been there (according to her) for over 2 weeks now. So, the 17th to the 31st for a brake bleed and reset. The Svc Mgr called today after I emailed the Controller and asked where in the heck my Spyder is. He said it's been ready to go for 10 days, but he had copied my phone number down wrong or some lame excuse. Like I said, I'm sparing y'all the gory details. But that's nonsense.
Anyway, I felt compelled to let the Spyder community know about my experience with what USED TO BE a very well-respected chain of Can Am Dealerships in FL. They are GONE. Their replacement, Rockstar Powersports (same locations) is one I would warn anyone to steer clear of if I were asked.
I first dealt with the dealership last winter just as the deal was being inked. And my Spyder is there now. I will pick it up next Tuesday. My experiences with their Brooksville, Florida, location have been the worst of all vehicle dealerships (including boat and RV) I've dealt with in my 40+ years of driving motorized things around this planet from dirt bikes to submarines. I'll spare y'all the details, but I put my Spyder in on January 17th for a brake bleed and reset that SHOULD have been done the last time it was in the shop there a year ago. I told them to do it if it needed it. Their Spyder tech said it was not needed then. I rode it about 300 miles and the brake system failure warning reactivated. I've been lied to repeatedly, over-quoted by about $2000, and played more phone tag with about 4 totally unsupervised and unprofessional employees than I care to admit. I finally got something resembling normalcy and common sense into the equation when the receptionist...on a hunch...called the company controller on her day off at home and asked her to call me because she sensed something was wrong. She's a nice lady with a good attitude, but she apparently has no real clue what is going on with the customer-facing operations of the dealership. And her boss, the GM, hasn't been there (according to her) for over 2 weeks now. So, the 17th to the 31st for a brake bleed and reset. The Svc Mgr called today after I emailed the Controller and asked where in the heck my Spyder is. He said it's been ready to go for 10 days, but he had copied my phone number down wrong or some lame excuse. Like I said, I'm sparing y'all the gory details. But that's nonsense.
Anyway, I felt compelled to let the Spyder community know about my experience with what USED TO BE a very well-respected chain of Can Am Dealerships in FL. They are GONE. Their replacement, Rockstar Powersports (same locations) is one I would warn anyone to steer clear of if I were asked.
. I'm sure we could both go on and on and on and on and on... It's over. Now we just watch it all fall apart and try to keep the personal fallout to a minimum.
