I bought my 2014 RTS from them. All in all, it was a little slow going. Seemed to slow down about the time I said I was doing my own financing. But after LOTS of emails, I got all the paperwork. Once catch, they sent me the paper to verify the mileage. Well, it the pics showed the dash with 997 miles, but they listed it with over 30k. Well, which is it? Seems they had to back track and found out that the PO traded it in to a car deal that also owned a harley shop. They put over 1k on the trike, and somewhere along the line it got a new set of gauges. They said they'd make it right on the title, but that didn't happen either, so I had to do it when I registered it here in SC.
The delivery-this was weird. When I asked when I could expect delivery, the salesman told me it could be 1-3 weeks. Ok, that sucks, but I understand. 2 days later, I get a call from an unknown number, then a text from the same number saying they'd be there the next day with my Spyder. Huh? So, next day, sure enough, a Dodge 2500 with a 35' enclosed triler shows up with my tryke. One key and no paperwork of any kind. So I have to call and see what's up. Needless to say, they were very urprised that I have it already. Seem my tryke was sitting at the FL location, not IL, so they weren't aware it had shipped. If I'd known that, I might have driver down and done all this in person.
They email me a temp tag so I can ride it, then overnight the title so I managed to take care of the rest myself. On inspection, I found that one of the hinges on the left side bag was broken. Get some pics and email them. talk to the saleman the next day and he said they were trying to work with the local dealer to get the repair done. Not knowing any better, I said I could handle it myself, so they gladly sent me the part. I've written a different post on the pain of installing the new bag.
Overall, I got a decent price, and the service was a bit slow but in the end they took care of everything. I wouldn't "highly" recommend them, but if they have what you want at a good price, they're pretty good to deal with.