Paperwork from dealership

[retiredsquid]

First time I saw the trailer was this afternoon when they had it ready after the 600 mile service was finished and they got the pig tail hookup wiring done for the trailer on the bike. I am a very trusting person and take a man at his word.

I hate liars, cheats, and thieves. I still believe there are far more honest and good people in this world than the others, but sometimes we come across one.

 

[Y Rider]

I don't understand something. You say that you got a RT Limited with matching trailer. The RT Limited in pearl white and if you have the matching pearl white trailer then it should be a 2011.

Also, it looks like you made your purchase in April. Make sure you get your $400 in free accessories for purchasing a RT-622 in the month of April. It is an advertised BRP promotion. If you don't get it the dealership can pocket $300 in profit.

 

[stevedfive]

:agree:

 

[retiredsquid]

I don't understand something. You say that you got a RT Limited with matching trailer. The RT Limited in pearl white and if you have the matching pearl white trailer then it should be a 2011.

Also, it looks like you made your purchase in April. Make sure you get your $400 in free accessories for purchasing a RT-622 in the month of April. It is an advertised BRP promotion. If you don't get it the dealership can pocket $300 in profit.

Yes, we did the paperwork and paid for it on Aril 23rd. The trailer was at the headquarters dealership in Little Rock, but since they did not have a white one they obtained the correct paint from BRP and painted the trailer. I did not see the trailer until yesterday afternoon. We got the promo deal.

I just spent the last hour on the phone with the head guy from the company and I believe we came to a fair compromise and this will not happen again.

We also found a problem with the license plate holes on the trailer. The screw holes are 7 inches center to center. The trailer tag holes are 5 3/4 inches center to center --- MC trailer tags are the same size as regular MC tags. So, they are going to have to provide the correct bracket in order to mount plates.

Bottom line, I did end up buying a 2010 trailer that was originally black and has been painted Pearl White.

 

[Yfactor]

Trailer tags in VA are same as auto tags in size. We also get permanent trailer tags here so we don't buy new ones each year or so.

:2thumbs:

 

[Marker]

Finally got the papers from dealer. Plus trailer. I saw where they had installed the rainshield in the trailer and hadn't vacuumed the shavings. So, I asked, "is this a 2011 or 2010?" I was assured it was a 2011. Well I get to the county assessor office and sure enough the MSO is for a 2010 made in January 2010. Plus no screws for tags, either.

The dealer is Bradfordmarine.

Sorry to hear about your bad experience and sales deception regarding your trailer:yikes:

 

[retiredsquid]

Based on the phone calls I have received from the head guy in Little Rock there are going to be a number of changes in their dealerships as a result of this incident. Customer Service is a huge priority of the company according to them. I suspect there will be more attention to detail and the customer will be treated better.

My biggest concern is in back in the service department for the long term. They do have a superb service department that I feel confident in.

 

[bullant12]

Based on the phone calls I have received from the head guy in Little Rock there are going to be a number of changes in their dealerships as a result of this incident. Customer Service is a huge priority of the company according to them. I suspect there will be more attention to detail and the customer will be treated better.

My biggest concern is in back in the service department for the long term. They do have a superb service department that I feel confident in.

I used to live in the Texarkana area and there is a Bradford Marine over there. Before the :spyder2: came out, as a boat and ATV sales dealer, a lot of friends in the area recommended their customer service handling and service department. Most of my friends recommended the dealers in Little Rock since that is the home base.

Years later, I had moved to Memphis when my interest in the :spyder2: started, and was told that Bradford Marine was the place to go when I was ready to get started. I'm surprised to hear about your issues with them but glad to hear that they are taking care of your situation and make sure it doesn't happen again.:thumbup:

 

[SteveMac]

RetiredSquid
When I bought my RT from a dealer in Alton IL, it took 3 weeks to get the MSO. Took the MSO into county and got tags, actual title is now on the way to me from Missouri. I thought MSOs were how all new vehicles were handled and you then get the actual title in your state of registration. Not sure why some here got actual titles at time of sale? Anyway, I had no worries or fears waiting for the MSO. I assumed it was SOP.

Here is the part that really gets to me and I will say this......

I found my dealer (now my former dealer) before I found this site and before I went to SpyderFest. I had the same experience in that the sales guy was poor and didn't even recognize me when I went in for my first service. Yes the service guys were OK there but when the SALES guy doesn't remember (or at least pretend to remember) a $20K plus purchase then that dealer is now out for me. Decent service dept or not. That dealer is about 2.5 hours from me. Oh yeah, and just so you don't think I am ticked because he didn't remember me at first service three weeks after the purchase, the sales guy didn't even return calls or texts before my purchase. You may wonder why I purchased there? Actually another sales guy there saved the deal by calling me back. It wasn't even his deal. I arrived at the dealer, intending to deal with this new sales guy, but the previous guy now jumps in and acts like he WANTS the deal. Of course he does. I am there with cash!!!!! So I give the guy a second chance because I think everyone can make a mistake. So after all this drama, he DEFINITELY should have remembered me at the first service, but nope. In my game, when you are talking about a purchase of this size, two strikes and you are out.

Compare and contrast that experience with my experience with Len at Cowtown. I met Len once at SpyderFest where there were a few hundred other folks he was dealing with besides me by the way…. But I ordered a new set of Elkas from Len who took A++ care of me and even made a personal call to both myself and John at Elka ((who was also great to deal with)).

I tell you this because I now have a new dealer in Cowtown and Len. I wish I had found Cowtown before I purchased,,, but too late. However, I promise you that no one else will work on my Spyder other than Cowtown now and if I ever buy another Spyder it will be from Len. Yes, he is a longer drive for me but that is just some more time on the Spyder and the difference in service is well worth it. If Len will go so far above and beyond on a simple shock purchase, then he has won me over. You can bet he will take care of your Spyder or future Spyders.

Sorry for the length of this post, but you hit something that is near and dear to me, and I am very passionate about it. That is the customer service aspect of any purchase or service. You deserve better.

My advice is since you are in NW ARK is to see how far you are from Cowtown and even if it requires an hour more rYde one way,,, you will find a much better customer service experience.

My own opinion based on my actual experience.
Steve McAnelly

 

[SteveMac]

I can relate with your bad experience, but be careful and don't paint all dealers with the same broad brush! See my post above.
However your dealer or at least sales guy should be HISTORY for you!

Ain't that the truth. I just bought a Spyder new this past weekend. Spent the previous week negotiating via email, I have, no lie, 40+ emails from the sales guy begging me to consider their financing, their warranty, etc., etc.

Bought it in person on Saturday, I called the sales guy first thing Monday morning to ask a couple of questions.

"Hi, this is Dave So-and-So, I've got a question for you about my Spyder."

"Who?"

"Dave So-and-So. I just gave you SIXTEEN THOUSAND DOLLARS ON SATURDAY, remember me?"

I am not making this up.

I hate hate hate HATE dealers.

 

[daveinva]

I can relate with your bad experience, but be careful and don't paint all dealers with the same broad brush! See my post above.
However your dealer or at least sales guy should be HISTORY for you!

Thanks Steve. Yeah, I'm still unsure whether I'd recommend the dealer-- they had a great price, and the closing was as painless as can be (*once* I was in the dealership in front of human beings, there was no pressure). I even ended up throwing extra work their way, asking them to install fog lights after I bought it but before my delivery guy picked up the vehicle.

It just really rubbed me the wrong way. I found a great price I could live with, a price THEY advertised, and I didn't even haggle-- didn't feel like I needed to at the price I got, and besides, we *want* the Can-Am dealers to stay in business-- but it was immediately obvious that they were pricing my unit as a "loss leader" and were desperate to upsell me on their financing and warranty, and once I decided not to do that, I got the "Who?" treatment less than two days later.

Again, I don't blame them for making the effort-- they're vehicle dealers in 2011 A.D., financing and warranties are what make them money-- but after a certain point, I was THISCLOSE to just saying, "Stop. Stop. JUST. STOP." You've got the sale, people, you're not getting anything more, thank you, why don't you move on and invest your time and energy into pushing your stuff on a *different* buyer?

Dealers, if you're not happy with the OTD price you're selling your Spyders at, here's a hint: don't sell your Spyders at that price!

Annoying sales stink, but it's something I can easily live with, it's just how the world works. Annoying *service* departments, however, are intolerable.

However, to the OP's complaint, there's a huge difference between annoying sales departments and unethical/criminal sales departments. I'll take getting screwed honestly up front over getting screwed secretly behind my back ANY day.

 

[retiredsquid]

Dave,
Unfortunately, there are a lot of dealerships (name your poison) that are the friendliest folks on the planet while trying to get the sale. Then they pass you off to the finance/paperwork guy (we almost never ever finance at a dealer since Navy Federal or USAA will generally beat them) who then attempts to sell you everything under the sun. (For example, scotch-guarding your seats and carpets in a car or truck $400 and it costs less than $20 for them to do the job and it ain't worth crap, anyway.) Once you write them the check they forget who you are or blow you off when you call or walk in the door.

On the other hand there are some very ethical salesmen and dealerships that do not sell on a volume basis, but in an effort to have you as a customer for life. You can build a great relationship with those kind of folks. I have that kind of relationship with my Kubota dealership in Berryville, Arkansas. We have bought a total of five tractors (that includes commercial grade mowers) from them along with a bit of other farm equipment. They give me free pickup and delivery as a prefered customer and everyone in the place knows me from the sales staff to the technicians in back. When they get a new guy in I am always introduced to him. I have an automobile saleman that I have been using for many years and consider him a friend of sorts and we go to the dealership he works for if he changes locations.

I look for good customer service by sales staff and service department. Service department is the most important to me, because they will be taking care of the product for the life of it.

Being a retired mustang officer and having been involved in building a major big deck ship and a tour in a major staff position in DC I learned attention to detail when it came to contracts and how to look for problems. I always told my sailors and Marines that if you do not pay attention to the small details how can you expect one to find the big problems? I find it hard to think that any problem can't be fixed.

I just do not want to be treated like a piece of meat when doing business. I grew up knowing Sam Walton and drank more than a few cups of coffee with him over the years. He would roll over in his grave if he knew what has happened to his business, because he was a true believer in customer service and the customer being right.
Regards,
Rich