NOT happy with BRP

[Jim&Teresa]

BRPcares responded!

We really enjoyed our 2012 RT Limited last year and put 7,650 miles on it without any issues, i.e. getting stalled, stranded, etc. It was very reliable. I had the dealer address a couple of items and BRP honored warranty on one of them.

I just purchased a 2014 RT Limited to enjoy more of a "cruising" experience with a better powertrain. Anyway, the main point I am saying "do what you feel will make YOU happy". I have been frustrated with BRP's lack of response to my questions at times, but my dealer has always come through (lucky me).

BRP must be experiencing growing pains or their culture is not what we expect it to be. They need to be more customer centric and respond better to customer concerns without giving away the store. I don't want anything of monetary value from them when I contacted them, I just wanted an answer to a question. MOST companies honor that and provide a written response to their customer just out of courtesy.

I am not letting that issue get in the way of me and my wife enjoying our 2014 RT Limited just like we enjoyed the 2012 RT limited. Life's too short for that. We really enjoy ryding the Spyder and have done many more things because of that with friends.

Hope you do well in your decision making.....remember, what's important is that YOU are happy with your decision.

My $0.02 worth............good luck! :2thumbs:

Guess what???? I just received a response from BRPcares on my private message -- it took about a week, but I just got it! Wow....maybe they are listening and trying to improve customer relations! Anyway, I don't have the answer yet from them on my 2014 oil leak question (like is my VIN included in the service bulletin), but he said he would check and get back. That is exactly what I would expect...good step forward here. :thumbup:

 

[Vidman]

It is true, you will need two different dealers in case of a warranty issue. Unless you go to a dealer that does both, bike and trike. But, you may need a third one also is you have a tranny issue. Triking a GW will void the tranny from warranty work. And the GW has a known issue with tranny problems. Having owned a triked wing and being on their forums, I know. Honda's first question is, "is this a trike"? What's worse, many dealers won't do tranny work. You need to find a dealer that has lift space that will be tied up for weeks. And many dealers don't have a wing certified tech. Their is a GW tranny specialist in Florida. He makes a living doing tranny's. Many owners, and dealers ship the work to him. As far as the Tri Glide goes. I have ridden it. Nice trike. Butt, it is a solid rear axle trike that was developed eons ago. And stolen by HD from Lehman Trikes! Pick your poison. I sold my GW trike, and am waiting on a 2014 RTS SE6. In yellow if they ever get around to making yellow Spyders. :banghead::roflblack: Tom:trike:

My point exactly. Many heartaches from over zealous Honda agents. I am not trying to hijack this thread. The reason to limit my trike search was for dealing with ONE company for warranty issues.

I thought BRP was handling them better then HD. I still think they do. The 2013 debacle is a shame. To ignore their biggest supporters is stupid on BRP's part. FB's comments was one of the users I have watched and gone back and read past postings. She has been one of the biggest BRP supporters. Although I do not like secret dealings this is a fact of life. I don't know what she asked for but I do know I would have expected a refund of my costs to bring the bike back home to my dealer when it is a warranty item. OR transportation home and back to the dealer it was at if it took more then a day.

FB, as a noobie to Spyder (and not yet an owner), I thank you for your frankness. Getting the bike repaired is not the only issue here. We all hate lies. An apology is appropriate and a true attempt to make you happy is needed. If they want the arrangements secret and you post that you are now happy then I for one will have a better opinion of the BRP company.

 

[Mets79ST2013]

If that was me, the rep will be under the buss long time ago, if not that they know who he is is that we all know who he is, remember be could also be my rep.:banghead:

They did all the recall fix on my bike just waiting for the snow to go away, so that I can go for a ride and give the my feedback, push him under the buss and take a photo when you do it.....:yes::yes:

 

[IdahoMtnSpyder]

That post was deleted by the guy who started the post. That's your option on this board.

Thanks. I wasn't aware of that option. I will accept that was in fact the case, since I can't remember otherwise, that my deleted post was in that thread.

 

[IdahoMtnSpyder]

But, you may need a third one also is you have a tranny issue. Triking a GW will void the tranny from warranty work.

New one on me. I'll have to ask my fellow Wingers what they know about this.

And the GW has a known issue with tranny problems.

In 8 years of Wing riding I've never heard this before, nor read about it in Wing World.

Butt, it is a solid rear axle trike that was developed eons ago. And stolen by HD from Lehman Trikes!

Other trike kits still offer solid axle, along with independent suspension. There's no consensus that one is better than the other. A local trike converter says the solid has fewer parts to go wrong and keep in adjustment!

I don't think HD stole the Lehman design. Here's a quote from Lehman web site, "2008 Lehman enters a supply agreement with Harley-Davidson for components, paint, and conversion services in the manufacture of the Tri-Glide." Maybe HD negotiated a "steal" as far as price goes.

 

[TexasTripod]

I feel your pain FB. Because of the problems I had in getting my Spyder fixed ( un-caring dealer and untrained techs ) , I chose to get rid of mine and wait for BRP to establish a better dealer network. I'm still waiting. I hope you can get your problems resolved and have confidence that it is done right.

 

[Jim&Teresa]

BRPcares responded with an answer - I'm satisfied

Guess what???? I just received a response from BRPcares on my private message -- it took about a week, but I just got it! Wow....maybe they are listening and trying to improve customer relations! Anyway, I don't have the answer yet from them on my 2014 oil leak question (like is my VIN included in the service bulletin), but he said he would check and get back. That is exactly what I would expect...good step forward here. :thumbup:

Hi all, just to put closure to my responses on this issue, Steve at BRPcares has followed up with the answer to me that my RT was not included in the service bulletin in regard to the oil leak.

I think that he took time to respond and get my info, and then did a second response to verify -- for me that says a lot. I am glad that I got this type of response....hopefully we can all enjoy more customer satisfaction as we move forward......

Lamonster chipped in to help as well, but I already had the answer from Steve at BRPcares..... Thanks Steve and Lamonster.

Best of luck to all of you in your interactions with BRP! Happy now.....:yes::yes::yes:

 

[Spiderwoman]

BRP contact this a.m.

Your treatment by BRP Care sounds similar to mine. I also have minor issues with my new 2012RS that have not been resolved and did contact BRP Care by PM on SL. My first message was sent by me on 1/26 and read by the Rep on 1/28.NO RESPONSE. I sent a follow-up message again on 1/30 to update on status of my Spyder having received word from the service department they were trying to fix some of the issues. Again...NO RESPONSE.
My second message was not even read. Like you....I am not impressed and having followed all the problems that FB has experienced and the treatment she has received. It appears that longstanding customers are of no great importance to BRP.

Just another comment regarding contact. I also received a response this morning to the two previous messages I had sent. Thank you Steve.

I am picking my RS up tomorrow from a Dealer who is trying to work on resolving the problems with my bike. Putting some miles back on the bike will tell me if we have a fix.

 

[BigLegMac]

not happy with brp

I feel your pain FB. I too have had major problems with my bikes. The first one was a 2010 audio and convenience. Traded it for 2013 RTS hoping I would be able to ride it without it breaking down and yet again experienced problems with bike up until my accident in august. I do love the spyders and just want to ride long distances without it breaking down on me in other states. So I am giving BRP one more chance to get this bike right before I bale. I put deposit down for a 2014 RTS cognac and still waiting for factory to ship it. I pray that this third bike is trouble free cause like you I just want to ride it all across this beautiful country. I have been where you are now and will say a prayer that your bike can actually be fixed.

 

[ataDude]

... My next bike will be a Yamaha FJR 1300.

Great bike... and very, very fast. Have fun!

 

[Tango]

New one on me. I'll have to ask my fellow Wingers what they know about this.

In 8 years of Wing riding I've never heard this before, nor read about it in Wing World.

Other trike kits still offer solid axle, along with independent suspension. There's no consensus that one is better than the other. A local trike converter says the solid has fewer parts to go wrong and keep in adjustment!

I don't think HD stole the Lehman design. Here's a quote from Lehman web site, "2008 Lehman enters a supply agreement with Harley-Davidson for components, paint, and conversion services in the manufacture of the Tri-Glide." Maybe HD negotiated a "steal" as far as price goes.

00


Visit the GL1800 forums. Lots of posts about failed tranny's. And Honda refusing warranty on triked bikes.

Lehman hired many people and expanded production output to meet the HD demand for trikes. HD then reverse engineered the trike and canceled the Lehman contract to build in house. Shortly thereafter Lehman went bankrupt. Champion now owns Lehman. And they recently introduced a Lehman independent rear suspension trike. The newer independent rear bikes have longer wheelbases. In three years and 20,000 miles I never had a suspension problem. Tom :trike:

 

[bodymanpainter]

I feel your pain FB. I too have had major problems with my bikes. The first one was a 2010 audio and convenience. Traded it for 2013 RTS hoping I would be able to ride it without it breaking down and yet again experienced problems with bike up until my accident in august. I do love the spyders and just want to ride long distances without it breaking down on me in other states. So I am giving BRP one more chance to get this bike right before I bale. I put deposit down for a 2014 RTS cognac and still waiting for factory to ship it. I pray that this third bike is trouble free cause like you I just want to ride it all across this beautiful country. I have been where you are now and will say a prayer that your bike can actually be fixed.

I'm in the same boat as you, my first 2 Spyders were dissapointing so we traded them and now we just put a deposit
down on a 2014 RTS and sure hope BRP has most of the bugs worked out becouse the 2014's sure are a great riding bike!
We love all the changes in the RTS and it does seem BRP is listening to thier customers and their wishes and wants as far
as a touring machine goes.

 

[Busarider]

Guess what???? I just received a response from BRPcares on my private message -- it took about a week, but I just got it! Wow....maybe they are listening and trying to improve customer relations! Anyway, I don't have the answer yet from them on my 2014 oil leak question (like is my VIN included in the service bulletin), but he said he would check and get back. That is exactly what I would expect...good step forward here. :thumbup:

I hope you got whatever they promised you to say this in writing......

 

[DrewNJ]

I hope you got whatever they promised you to say this in writing......

Say what?!?!....lol

Sent from my Venue 8 3830 using Tapatalk

 

[Dan McNally]

one "Ah S**t" wipes out 100 "Atta Boys"

And as far as Lamont deleting things negative to BRP, Guess again, he is running a straight board that is definitely to your advantage, and no money out of your pocket, so be mad at BRP if you want to, but lighten up on this boards owner/operator.


Cruzr Joe

:agree::agree:

 

[SNOOPY]

one "Ah S**t" wipes out 100 "Atta Boys"

And as far as Lamont deleting things negative to BRP, Guess again, he is running a straight board that is definitely to your advantage, and no money out of your pocket, so be mad at BRP if you want to, but lighten up on this boards owner/operator.

FB, your Spyder is fixed and running, correct. (not that this has anything to do with the numerous problems).

Cruzr Joe

I'd like to hear straight from him that he hasn't sided strictly on the side of BRP.

I think this board has stricken things before that have been against BRP to save face.

I say let the people be heard, but I don't know the owners take on this?

I know its hard to run the best Can Am board on the web and allow freedom of speech.

Perhaps that is why he doesn't post much?

And maybe this is my last post, but I've seen it over and over on other boards where the board is controlled by those on the side of Corporation more than the people.

Personally I don't think I could say that "inside information" from a corporation is worth more than siding w/ my fellow riders.

And before you say I'm out of line, let me say, you don't know me and you don't know what Ive seen of websites and major corporations going to battle. This is all sad.


.

 

[SNOOPY]

Yes, that is a disagreement of your post. lol

.

 

[ARtraveler]

I'd like to hear straight from him that he hasn't sided strictly on the side of BRP.

I think this board has stricken things before that have been against BRP to save face.

I say let the people be heard, but I don't know the owners take on this?

I know its hard to run the best Can Am board on the web and allow freedom of speech.

Perhaps that is why he doesn't post much?

And maybe this is my last post, but I've seen it over and over on other boards where the board is controlled by those on the side of Corporation more than the people.

Personally I don't think I could say that "inside information" from a corporation is worth more than siding w/ my fellow riders.

And before you say I'm out of line, let me say, you don't know me and you don't know what Ive seen of websites and major corporations going to battle. This is all sad.


.

I read the board a lot (probably more than I should). Also feel that I am pretty knowledgeable about what has been going on as well as currently. Also not afraid to speak out--even when it is not always popular. IMO: items are not being deleted that are not favorable to BRP. People do not always agree--but seem to be able to have their say without being deleted. I have seen threads closed--but not deleted by the admin. Deleted threads are usually done by the OP of the discussion.

A lot of people are not going to agree with you above, but I don't think you are going to get deleted or banished for what you just said.

PS: we really don't want to see you leave. We were just getting to know you. :thumbup:

 

[Cruzr Joe]

I hope you got whatever they promised you to say this in writing......

Give it a break. Not necessary to rain on anyone's parade. Really serves no purpose.

Cruzr Joe

 

[SteveMac]

I'd like to hear straight from him that he hasn't sided strictly on the side of BRP.

I think this board has stricken things before that have been against BRP to save face.

I say let the people be heard, but I don't know the owners take on this?

I know its hard to run the best Can Am board on the web and allow freedom of speech.

Perhaps that is why he doesn't post much?

And maybe this is my last post, but I've seen it over and over on other boards where the board is controlled by those on the side of Corporation more than the people.

Personally I don't think I could say that "inside information" from a corporation is worth more than siding w/ my fellow riders.

And before you say I'm out of line, let me say, you don't know me and you don't know what Ive seen of websites and major corporations going to battle. This is all sad.


.

I'll say this. I don't know you Snoopy. But I do know Lamont pretty well. The only posts I have seen removed on Spyderlovers are those that have violated the policies that Lamont has adopted for this board. His board. Namely Politics or non-work-friendly items. The only post I recall seeing deleted about BRP was one calling for a class action suit and Lamont rightfully locked it in my opinion.

Obviously, you don't know me either, but let me assure you that I have zero love for BRP. None. Nada. But I do have a love for Spyderlovers and for my friend Lamont. He is one of the most fair people I have ever met.

So I disagree with you. I don't think we "need to hear straight from Lamont" (to paraphrase) regarding how he runs this board. I think it is a good testament to his fairness that this thread is alive.

I've been here on SL for a long time. I think Lamont has enough history of fairness,,, in practice,,, here that he owes no explanation to you or anyone else.

You get to enjoy this board free of charge. That should be enough IMO. :doorag: