I was at a grocery store following a grandpa and his out of control 3 year old grandson. He had his hands full with this kid screaming for candy in the candy isle, cookies in the cookie aisle; and for chips, sugary cereals, and coke in the other aisles.
Meanwhile, grandpa is working his way around, saying in a controlled voice, "Easy, William, we won't be long, easy, boy."
Another outburst, and I hear the grandpa calmly say, "It's okay, William, just a couple more minutes and we'll be out of here. Hang in there, boy."
At the checkout, the little terror is throwing things out of the cart, and grandpa says again in a controlled voice, "William, William, relax buddy, don't get upset. We'll be home in five minutes; stay cool, William."
Very impressed, I go outside where the Grandpa is loading his groceries and the boy into the car. I said to the elderly gentleman, "It's none of my business, but you were amazing in there. I don't know how you did it. That whole time, you kept your composure, and no matter how loud and disruptive he got, you calmly kept say things would be okay. William is a very lucky to have you as his Grandpa."
"Thanks," said the grandpa, "but I'm William... the little brat's name is Kevin."