From the first day I stepped into the service in Motor Café in Sunnyvale California I had a hard time working with them.
They had about five months delay sending their technician to the BRP training; during this time they promised me countless times that they will have their service up and running in two weeks. From the day I’ve purchased the bike I had few issues that I notified them and it was recorded, finally after 5 months of waiting for the technician to be ready they notified me that they discussed the issues that I mentioned from day one and BRP will not cover the cost, later on I found out that they never called BRP to discuss any of the issues on my bike. Every time I come in they try to convince me that I need to fix something and sure enough this “something” is not covered by the warranty, also there prices are out of this world like front tire rotation $350 (there next door tire shop charged me $40 and I was happy to leave $10 tip). The quality of their work is very poor (scratches, dents, etc...) and I understand it’s because the mechanic doesn’t have much experience on the Spyder. After replacing my rear tire I started having a squawking noises that I never had before, I asked them about it and the service manager Peter told me I didn’t yet braked in my pads, when I told him that this pads have 19,000 miles he told me it needs to be replaced, I didn’t agree with him since the pads had more than 1.5MM left on them. After scheduling my appointment and coming in he told me he is not going to fix the warranty issues if I am not buying the new pads. I called BRP and told Jeff from the customer service that I don’t trust the mechanic there to change my pads and I just want him to take care of the other items that are covered by the warranty, Jeff told me clearly that Motor Cafe can’t force me to change parts that I am not interested in changing but they have to fix the other items and confirmed that they are covered by the warranty. He called the dealer and told me the dealer will not fix my bike if I am not going to fix the pads as well, Jeff mentioned to me that he tried to convince Peter, the service manager to fix my bike but Peter didn’t agree and I was told by BRP’s customer service that they can’t force a dealer to fix my bike after calling BRP numerous time they never returned my calls (very disappointed from BRP behavior). Every single time I step into the service at Motor Café Peter, the service manager, is trying very aggressively to sell me something, he is definitely not a mechanic but he is a very aggrieve sales individual. I am now in a very strange situation; the closest dealer is two hours from my location, as you may know no fix can be done with one visit since they always have to order parts, this will cost me at least two working days for every fix. After legal consultation my understanding is that since there is a three way contract that is breached by BRP and Motor Café, looks as my best way is to go to a local mechanic get my issues fixed and charge BRP for this including the time and legal fees.
The funny/sad part, I was discussing with them a purchase of RT LTD 2014 J
Any other recommendations will be greatly appreciated.
They had about five months delay sending their technician to the BRP training; during this time they promised me countless times that they will have their service up and running in two weeks. From the day I’ve purchased the bike I had few issues that I notified them and it was recorded, finally after 5 months of waiting for the technician to be ready they notified me that they discussed the issues that I mentioned from day one and BRP will not cover the cost, later on I found out that they never called BRP to discuss any of the issues on my bike. Every time I come in they try to convince me that I need to fix something and sure enough this “something” is not covered by the warranty, also there prices are out of this world like front tire rotation $350 (there next door tire shop charged me $40 and I was happy to leave $10 tip). The quality of their work is very poor (scratches, dents, etc...) and I understand it’s because the mechanic doesn’t have much experience on the Spyder. After replacing my rear tire I started having a squawking noises that I never had before, I asked them about it and the service manager Peter told me I didn’t yet braked in my pads, when I told him that this pads have 19,000 miles he told me it needs to be replaced, I didn’t agree with him since the pads had more than 1.5MM left on them. After scheduling my appointment and coming in he told me he is not going to fix the warranty issues if I am not buying the new pads. I called BRP and told Jeff from the customer service that I don’t trust the mechanic there to change my pads and I just want him to take care of the other items that are covered by the warranty, Jeff told me clearly that Motor Cafe can’t force me to change parts that I am not interested in changing but they have to fix the other items and confirmed that they are covered by the warranty. He called the dealer and told me the dealer will not fix my bike if I am not going to fix the pads as well, Jeff mentioned to me that he tried to convince Peter, the service manager to fix my bike but Peter didn’t agree and I was told by BRP’s customer service that they can’t force a dealer to fix my bike after calling BRP numerous time they never returned my calls (very disappointed from BRP behavior). Every single time I step into the service at Motor Café Peter, the service manager, is trying very aggressively to sell me something, he is definitely not a mechanic but he is a very aggrieve sales individual. I am now in a very strange situation; the closest dealer is two hours from my location, as you may know no fix can be done with one visit since they always have to order parts, this will cost me at least two working days for every fix. After legal consultation my understanding is that since there is a three way contract that is breached by BRP and Motor Café, looks as my best way is to go to a local mechanic get my issues fixed and charge BRP for this including the time and legal fees.
The funny/sad part, I was discussing with them a purchase of RT LTD 2014 J
Any other recommendations will be greatly appreciated.
