Lesson Learned

[DJFaninTN]

Lesson Learned (with updates)

​So I had my bike in for my oil change last week. Picked it up and away I went. We were thinking about taking the bike out of town this weekend so I thought hmmmmmm .. maybe I should check the oil. I normally do after every four rides or so. After we finished a quick 30 minute ride tonight I pulled the panel and checked my oil as I always have.

At first I think to myself, I must be crazy. So I wipe off the dip stick and check it again. Uhhhhhhhh .... let me try this one more time. Wipe off the stick and check it one last time.



What you see here is not a bottle of that tasty and nutritious Gatorade, but nearly one quart of oil I took out of my bike. One freakin quart!!! How in the wide wide world of sports can a bone head mechanic put nearly one quart too much oil in a bike? Can you not read a dipstick???? And what makes me madder is I have put about 200 miles on the bike since my oil change with it being too full. :banghead:

So tomorrow I will be paying a visit to the local dealership to have a little talk. I know it's my fault for not following up and checking behind them to make sure it was done correctly. I can promise you from now on there will be zero oil changes at the dealership for me.

Folks watch your six folks because if you aren't, then no one is.

 

[ARtraveler]

Thanks for posting about this. I recently had an oil change and am happy to say, the dealer got the oil fill right on mine. :thumbup:

 

[bruiser]

That's ridiculous. Only holds 4 qts. max.

 

[SpyderAnn01]

Bummer, but sadly you aren't the first person that I know of that has had the same thing happen. Make them check your air filter as it might be full of oil now.

 

[BajaRon]

Sad, but true. You have to check that the work done by a professional was done correctly.

The definition of a professional is someone who gets paid to do the work. Noting about doing it right in the definition....

 

[Chupaca]

Interesting..!!

if one reads the oil change proceedure one sees that the correct way is to add 31/2 qts start the engine till warm and top off. Now if they work off kits this may be the problem. Kit comes with 5qts of oil. 1 gallon and a qt bottle. Maybe they thought, if thats what comes in the kit just dump it all in. The extra is to top off low readings between changes...we are seeing it more often...:gaah:

 

[PMK]

if one reads the oil change proceedure one sees that the correct way is to add 31/2 qts start the engine till warm and top off. Now if they work off kits this may be the problem. Kit comes with 5qts of oil. 1 gallon and a qt bottle. Maybe they thought, if thats what comes in the kit just dump it all in. The extra is to top off low readings between changes...we are seeing it more often...:gaah:

Same with the 1330 kits. Gallon jug, and three quarts. Capacity is listed as 5.9 quarts.

On the flip side, I wouldn't complain to loud about the overfill, right is correct, but more is better than less in this situation.

PK

 

[Bob Denman]

Question: Will you be offering to stick that quart of oil into a "proper storage facility" for the bonehead mechanic? :yikes:
Ron's right; there's nothing in the definition about quality... :gaah:

 

[Cruzr Joe]

Same with the 1330 kits. Gallon jug, and three quarts. Capacity is listed as 5.9 quarts.

On the flip side, I wouldn't complain to loud about the overfill, right is correct, but more is better than less in this situation.

PK

:hun:, Gallon Jug + 3 Quarts = 7 Quarts ....... That don't compute.

Cruzr Joe

 

[DJFaninTN]

so went by the wonderful dealer this morning. finally got to talk to the shop manager. he started asking how do you check you oil? same way I always have. flat, ,level surface, just after a ride.

said that amount on the dip stick isn't as unusual as you might suspect. :shocked: really? you mean past the top three x's and nearly to the top is not unusual? well of course he begins to inform me of all his qualifications and years of experience. then he went into saying ... I am not discounting your story but it is almost impossible for someone to put that much oil in. really?? well I hate to say it but one of your techs did.

then we got into the discussion of how I should just drive the bike back to the shop (30 miles one way) and there would be no damage that could happen. really? how can you make that assumption without seeing it? how do we know that that there might already be oil blown back into the air filter? that can't be healthy for the engine if that is already happening.

then I was told you have to understand that at least 75% of their customers try to pin one thing us or another. really? 75%?? man they must have some really crappy customers.

bottom line is that he said he would look at it but if nothing was found then I'd have a bill to pay. WTH?? and of course I have to foot the bill to get it to the dealership and if they found anything then they would credit me that back. never mind they have a truck out back with a lift on it. pretty much innocent until proven guilty. no help on their end.

with an attitude like this clown had I doubt I will ever go back in their shop. this is the second problem that I am aware of their service shop has caused in a week. the other incident was a friend who dropped of his bike again and he is having issues with the engine stalling. the tech went out to get on his bike to pull it in the shop and ran the rmps as high as he could trying to get it to stall out. meanwhile the back tire is smoking on the asphalt. :yikes: . I think there has been a meeting with the owner over this little incident.

 

[jcthorne]

Right there with you. So wish I could find a competent Spyder service shop in Houston. I have posted my dealngs with Mancuso service before.

BRP dealer service is one of BRP's biggest problems. Strange part is, speaking with them in Durango, they KNOW but seem to think they are powerless to do anything about it.

 

[revjvegas]

Dealers are like a box of chocolates.



PS: This is interesting: http://www.brp.com/en-us/company/brp-global-presence/become-dealer/service-training-requirements

 

[DJFaninTN]

today is a first on several occasions. tired going to the BRP website to let them know what has happened. you can only leave 500 characters in your notes :banghead:.

tried calling the 888 number. man this thing sounds like its from the 1990's. their menu tree is very limited. of course all agents are busy and still holding for 30 minutes.

grrrrrrr

 

[Bob Denman]

If I were you; I'd go find a container-full of my favorite ice cream, and not come out until it was finished! :gaah:

 

[mstella101]

Not being mechanically inclined, what does an engine sound like if there is oil in the airfilter? What are the potential problems that this will cause? ?????

 

[revjvegas]

An air filter clogged up with oil will basically starve the engine of the air it needs. So it will run like a carton a day smoker with asthma.
Usually you'll notice it more on acceleration (or the lack thereof), rather than just idle.

At least that has been my experience on another vehicle in which the air filter had become blocked up.

YMMV.