I want to make a notation here before I start. There are some good and even great dealerships out there with quality employees that you can trust. I want to commend them. Unfortunately, my gut feeling is that they are not in the majority. I've always hoped I am wrong with this assumption. I'm basing this both on personal and many customer experiences.
Wow! I've always said, if you're going to lie, fabricate something that is at least slightly plausible. But dealerships have been getting away with this kind of customer treatment for so long that some just can't help themselves. Proof that they are wrong will just get you another lie.
It can turn into a 'Whack-a-Mole' process.
Of course BRP and anyone paying attention to the Spyder experience knows about the alternator squeal. Though I suppose you could chalk it up to ignorance. Still, this person is speaking for all of BRP with that statement. Indicating that he has his finger on the pulse of the machine. You just can't have it both ways. I'm sorry.
Here are some common sayings from dealerships which can indicate that you're getting the mushroom treatment.
- Oh, they all do that. It's not a problem.
- You are the only one that has ever experienced this problem.
- It's your imagination.
- Your Spyder was engineered to do that.
- Ride it for a while and see if it goes away.
I'm sure that some of you could add to this list.