65cabriolet
New member
Yep, 10 year policy is pretty common, but I find that some dealers will look the other way during the slow season just to keep the mechanics busy.
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Had a bad morning at my local Can Am dealer in NE Florida, just a FYI.
- Thread starter TheHammer2021
- Start date
TheHammer2021
New member
10 years I can sort of see with this worlds now built in obsolescence but 5 years??
That’s just plain wrong and I really had to work hard to keep my cool and just walk out of the shop…..
That’s just plain wrong and I really had to work hard to keep my cool and just walk out of the shop…..
ARtraveler
R.I.P. Dwayne
Looks like another "shoot your self in the foot" situation for BRP.
If I cannot get service, I go somewhere else and or buy something else. There are lots of fish in the sea.
If I cannot get service, I go somewhere else and or buy something else. There are lots of fish in the sea.
PMK
Active member
In my opinion, since BRP refuses to offer outside of dealers, access to BUDS and BUDS2, BRP is jeopardizing the safety of each person riding on a Can Am vehicle when a BRP dealer refuses to accomplish maintenance work on a vehicle.
If BRP stands by the dealers, and allows them to turn away vehicles, then they may be legally liable for not allowing non dealers access to the items BRP deems as proprietary.
The time has come and gone for BRP to sort out the dealers in regards to keeping Spyder owners safe in regards to what dealers are not doing or doing poorly / incorrectly.
In simple terms, without having BUDS or BUDS2, and it does not matter that sources supply non BRP approved copies, BRP and the dealers are liable for maintaining your vehicle in a safe manner, unless you as the owner refuse that. A good law team would likely straighten out a dealer first just to get BRPs attention.
If BRP stands by the dealers, and allows them to turn away vehicles, then they may be legally liable for not allowing non dealers access to the items BRP deems as proprietary.
The time has come and gone for BRP to sort out the dealers in regards to keeping Spyder owners safe in regards to what dealers are not doing or doing poorly / incorrectly.
In simple terms, without having BUDS or BUDS2, and it does not matter that sources supply non BRP approved copies, BRP and the dealers are liable for maintaining your vehicle in a safe manner, unless you as the owner refuse that. A good law team would likely straighten out a dealer first just to get BRPs attention.
south GA Farm Boy
New member
I have owned 3 Spyders in a row! I just sold my 2018 F-3 Limited because of such crap as this, and went back to riding a Honda! BRP better wake up and get a dealer network that cares about customers, or get out of the business!
I had the same thing happen to me a year ago went to Middletown Honda in Middletown ohio. to get a couple of parts for my goldwing. Was talking to service I asked some him about something on my 09 wing he said they don't work on old junk I told him (in so many words) that my wing was in better shape them the ones they had on the floor and did not buy the parts from them .drove 40 miles one way to get 15.00 dollars in parts not only will I never step foot in that store again at the time I was looking for my spyder which they were trying to find for me they lost the sell of a new spyder which I got some where else
TheHammer2021
New member
So with all of the above being said.....
Anyone here actually have used and can recommend a Spyder dealer in the NE Florida area..ish?
Anyone here actually have used and can recommend a Spyder dealer in the NE Florida area..ish?
I have seen businesses eventually fail because of that. Things start to get tight and you need business, but you have alienated one to many customers.
As mentioned I do business and also help out a small independent shop when they are covered up. We try our best to take in work on a case to case basis instead of using a blanket NO OLD BIKES rule because we do get a lot of older bikes that are well maintained and easy to work on. One of us will take the time to really look the bike over and have a conversation with the owner. We mention the possible issues that MAY arise and also mention problems we may have had in the past with that particular model. That doesn't always eliminate surprises, but it sure does cut back on them and we then have a better relationship and understanding with the owner. We try our best not to tick anyone off because business is pretty much word of mouth here. A personal touch goes a long way and that's something that is missing with most dealerships these days. We get a few that leave angry because we won't work on whatever they brought in, but we get more that understand what, why, or why not because we take some time to explain. In my opinion not taking time to explain to a customer because you are busy is a bunch of crap. You may walk away disappointed, but that's better for both of us than walking away angry. We see disappointed folks that eventually come back, but the angry ones rarely do. I guess I'm kind of old school on business, but I still say you catch more flies with honey than you do with vinegar.
ARtraveler
R.I.P. Dwayne
Yes! Yes! Yes! Customer service 101. I hope the Mother Ship gets it before the hammer falls.
For me, it has been a 13 year run, with seven spyders. I personally have spent over $150K with these people. :dontknow: :lecturef_smilie:
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EdMat
Well-known member
:2thumbs:
The only “years” policy I have ever run into had nothing to do with Spyder or any motorcycles. It was at RV parks that would not allow you to stay with an RV over ten years old. I think the rationale was to stop vagrants from making a one night reservation and then refusing to leave. In my 40 years of motorcycling I have never run into any age restriction.
bigbadbrucie
New member
I agree, in over 60 years of motorcycle riding I have never been refused any repair/service because of the age of the bike, however it has only been 10 years ago or so that our units have been “computer controlled”.
Is there a relationship? Methinks ..... probably...l
KnurledNut
New member
47 Dealerships, 11 states, 6 in NE Florida.
It appears to me most of the motorcycle riders don’t keep their bikes very long. The five to ten year policy has been with the majority of dealers of all brands for many years. I worked for a multi brand dealer over 20 years ago that was there policy. We would do tires an$ oil changes. Trikes we’re a no work on policy also. The majority of bike we sold never came back after the first oil change unless they were wrecked. The high turn over rate in mechanics does help also in not have people no tne product. All of the bikes I have had except one have never been back to the dealer. If I was not a aircraft mechanic and have the tools to keep my old BMW,s running I would be trading every 3 to 5 years but there has not been a new bike I would get. Bought a Ural cause it is a lot like my BMW,s and have always wanted a sidecar rig. The 2010 RT was bought for the wife. Buying the Buds software was a big help in getting this bike back on 5he road after setting for almost 2 years.
canamjhb
Well-known member
This official stance from BRP should be troubling to all owners who rely upon dealers for service and repair of their bikes. I can not imagine ANY other vehicle brand suggesting that service/repairs may not be preformed after the warranty expires. We all know BRP has a monopoly on servicing it's products. There are few, if any, independent shops that will even look at a Spyder/Ryker. To tell us that ownership and servicing partnership lasts only for the duration of the warranty, again, should be troubling for all owners..... JMHO Jim
Yes, I received a very similarly worded response from BRP regarding a visit to my local dealership - and my unit is still under the BEST warranty til April next year. "We have no control, etc........"
If you were shopping for a new ride and a BRP dealer told you that after 10 years your Spyder would not be accepted into their service department for service or repairs, would you think twice about purchasing a Spyder? Would an extra 2year aftermarket warranty be valid?
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moparmarty
New member
Just a side note about ridenow powersports. They came into florida a couple of years ago and gobbled up about 50 dealerships. They are up to over 80 now and continue to gobble up more and continue on in other states too. They are going after Indian next. My closest dealer is in daytona beach which they own. The only other dealer not owned by them would be in jacksonville 70 miles away which you went to. It is these giant companies that have a monopoly on BRP products that give us the consumers frustrating times. I wish I was 20 years younger to find a legal team that would go after BRP and these big corporations. BRP should not allow these dealerships to operate this way!
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