Ray&Charlotte
New member
Hi - not sure if we have a separate forum for dealership experiences, and that's okay, I'd rather sing the praises then harp on the other...
So w/ that - I'll begin the praises! (If there are rules on dealership discussions that I've overlooked or missed, please let me know - I won't use names right now)
I now have misgivings about the dealer I bought from post sale - fair deal, no highway robbery w/ price, no "gun to head" so to speak - if anyone is interested in that for a comparison of your deal, please let me know.
But the RT has reached it's initial 600mi inspection etc. I reached out through SL's and was told overwhelmingly to get to a particular dealership a couple hours away - no worries there, as we live in an area where any dealer is 2 or more hours away.
Gave them a call Friday noon to schedule, if possible Saturday (today) service. Very nice, very attentive, active listener Service Manager; was a great start. Was told their Spyder tech normally isn't in on Saturday's, but was coming in Saturday to put a LoJack on an RT and he would discuss w/ the tech the possiblity of taking care of me; he took my number and "promised" a return call w/in 10mins. Felt very good about what was happening - these folks seem to "care". And as promised, he return his call - and asked that if possible, to get the RT to them before 6pm on Friday - that the tech would begin removing panels and get set up to perform my service - and on Saturday - he would do both the other RT's add-on and do our service. I thought, how wonderful, and was leaving at 2pm for the day - so I committed ourselves to getting it there before close on Friday.
Called Charlotte - made the arrangements - called a newly gained Spyder Friend in the dealers' area 2hrs away - had a very nice chat and arranged for a possible meeting after we dropped the RT off. Charlotte followed behind me in Cruze, as we thought possibly we'd just make an overnight as we love Charleston anyway. Started out, finally reached I-95, had to finally take the RT over 60mphs - reached 70 and set the cruise. Occassionally, had to take it to 73, or up to 5300RPMs. A few vibrations, but it would smooth right out. The Sena flawlessly recognized my mp3 player in the phone and w/o nothing more than pressing the jog, the tunes began playing! and this was w/o having to go into the phone and "press play or start on anything!" learned something new right there...
Enjoyed the ryde, charotte tells me later that I was hugging and drifting left most the time (I knew of course, but on one occassion - she had anxiety, as someone was in my blindspot and I drifted left in the RH lane). I've gone off on a tangent! Sorry long-winded, bottom line:
Met the Service Manager, he introduced me to Sypder Tech - went outside, went over the RT, and we had just so happened to take our RMT LED light and the Mud Flap LEDs (only to discuss my mounting w/ our new found spyder friend) but when the spyder tech learned we had them, he said he would be happy to take care of it - had done many (not like my first exp w/ my purchasing dealer) - he explained what he would do - the service manager asked did I have the new oil panel, I said I had not and that the purchasing dealer said "it will be mailed to you". So - the service manager said, "if we have one, I'll put it on for you"...Another feel good moment for us.
Made arrangements for call backs, exchanged business cards of both service mngr and spyder tech - wonderful. Said our goodbyes and walked right into the sales area to gawk at any of the Spyders...met a salesman - he was great - another feather in this dealerships cap. He listened to us - and unfortunately, they didn't have any '13's in stock and only one on the floor '11RT, bright red, well maintained it seemed. We had a very nice discussion, he even pulled up multiple websites assisting us - however, I was ahead of the curve on the floorboards! He went right to the ISCI website and thru SL, had researched that site thoroughly! We exchanged cards; walked away thinking, just may purchase any new spyders from him - today we return to pick up the RT - we are on our way out now.
Clouds are dark, rain is likely, but we've planned non Interstate travel - will return and let you know how it goes and what they find today.
I/We are very impressed w/ this dealership - and when I dropped our new found SL's names - they turned on the charm. There really seemed to be a "family" "camarderie" something, there that was sorely missed in our first dealership/buying/delivery experience. Charlotte is pushing me to get up! lol
So w/ that - I'll begin the praises! (If there are rules on dealership discussions that I've overlooked or missed, please let me know - I won't use names right now)
I now have misgivings about the dealer I bought from post sale - fair deal, no highway robbery w/ price, no "gun to head" so to speak - if anyone is interested in that for a comparison of your deal, please let me know.
But the RT has reached it's initial 600mi inspection etc. I reached out through SL's and was told overwhelmingly to get to a particular dealership a couple hours away - no worries there, as we live in an area where any dealer is 2 or more hours away.
Gave them a call Friday noon to schedule, if possible Saturday (today) service. Very nice, very attentive, active listener Service Manager; was a great start. Was told their Spyder tech normally isn't in on Saturday's, but was coming in Saturday to put a LoJack on an RT and he would discuss w/ the tech the possiblity of taking care of me; he took my number and "promised" a return call w/in 10mins. Felt very good about what was happening - these folks seem to "care". And as promised, he return his call - and asked that if possible, to get the RT to them before 6pm on Friday - that the tech would begin removing panels and get set up to perform my service - and on Saturday - he would do both the other RT's add-on and do our service. I thought, how wonderful, and was leaving at 2pm for the day - so I committed ourselves to getting it there before close on Friday.
Called Charlotte - made the arrangements - called a newly gained Spyder Friend in the dealers' area 2hrs away - had a very nice chat and arranged for a possible meeting after we dropped the RT off. Charlotte followed behind me in Cruze, as we thought possibly we'd just make an overnight as we love Charleston anyway. Started out, finally reached I-95, had to finally take the RT over 60mphs - reached 70 and set the cruise. Occassionally, had to take it to 73, or up to 5300RPMs. A few vibrations, but it would smooth right out. The Sena flawlessly recognized my mp3 player in the phone and w/o nothing more than pressing the jog, the tunes began playing! and this was w/o having to go into the phone and "press play or start on anything!" learned something new right there...
Enjoyed the ryde, charotte tells me later that I was hugging and drifting left most the time (I knew of course, but on one occassion - she had anxiety, as someone was in my blindspot and I drifted left in the RH lane). I've gone off on a tangent! Sorry long-winded, bottom line:
Met the Service Manager, he introduced me to Sypder Tech - went outside, went over the RT, and we had just so happened to take our RMT LED light and the Mud Flap LEDs (only to discuss my mounting w/ our new found spyder friend) but when the spyder tech learned we had them, he said he would be happy to take care of it - had done many (not like my first exp w/ my purchasing dealer) - he explained what he would do - the service manager asked did I have the new oil panel, I said I had not and that the purchasing dealer said "it will be mailed to you". So - the service manager said, "if we have one, I'll put it on for you"...Another feel good moment for us.
Made arrangements for call backs, exchanged business cards of both service mngr and spyder tech - wonderful. Said our goodbyes and walked right into the sales area to gawk at any of the Spyders...met a salesman - he was great - another feather in this dealerships cap. He listened to us - and unfortunately, they didn't have any '13's in stock and only one on the floor '11RT, bright red, well maintained it seemed. We had a very nice discussion, he even pulled up multiple websites assisting us - however, I was ahead of the curve on the floorboards! He went right to the ISCI website and thru SL, had researched that site thoroughly! We exchanged cards; walked away thinking, just may purchase any new spyders from him - today we return to pick up the RT - we are on our way out now.
Clouds are dark, rain is likely, but we've planned non Interstate travel - will return and let you know how it goes and what they find today.
I/We are very impressed w/ this dealership - and when I dropped our new found SL's names - they turned on the charm. There really seemed to be a "family" "camarderie" something, there that was sorely missed in our first dealership/buying/delivery experience. Charlotte is pushing me to get up! lol
was too good to be true and I didn't know the difference other than I thought it was rather Fair lol. Adjusted costs came to $546.34. Fair I thought considering what I've read here.
