After action report. Drove the 91 miles to the dealer. Had a 10:00 appointment. Arrived at 0945 and were promptly greeted, they took BBs Spyder right in. While trying not to go to sleep on the very comfortable sofas we were greeted by any employee that came back to the service area. Offered coffee, which we declined because we brought our own. Took a tour of the showroom. Nicely stocked with V Stars, Honda's and Spyders, 4 wheelers and a mix of pre-owned bikes. The sales staff was readily available and not hiding in offices. Everyone greeted us. They had some BRP clothing and accessories on display as well as other clothing and accessories. Although somewhat tight you could move around. They are in the process of building an addition to the showroom so they can spread out and add more clothing/accessories. The current showroom is probably 2.5 times larger than the showroom at our local dealer. Their shop is segregated with 4 wheelers worked on in one area, motorcycles in another section and Spyders in another section. When they were finished with the Spyder, the service manager took it for a test ride himself. He thoroughly explained what they did. They hooked up BUDS and ran a complete check including all updates/campaigns. He said the only thing BUDS showed, other than past history, was a steering sensor/computer disconnect and it wasn't active. He said this may have tripped the limp mode. The steering sensor looked fine.
Other than that, nothing. He asked us if we wanted his tech to dig further which would require removing tupperware and visually checking connections etc. He said it would take more time and obviously cost more. He said it was our call but his feeling was it would not reveal anything more at this point since the code was not active and limp mode only happened that one time and hasn't happened since. We opted out. Total cost for the inspection and troubleshooting- $36.10. Their labor rate is $70.00 per hour, local dealer rate- $80.00 per hour.
Bottom line. Very impressed. Friendly people. Greeted right away by service manager. Appointment time honored. Knowledgeable people. Nice waiting area. Thorough explanation of what was done. Greeted by all employees. Offered coffee. Test drive by service manager. Fairly nice facility being expanded. Plenty of parking. Separate parts and service areas. Separate parts and service staff.
Local dealer-Waiting area in very small, crowded showroom consists of a small table and two shop stools next to unisex bathroom. Table usually stacked with magazines and sales literature. Small counter for parts and service check in/out. Ignored by everybody until they're ready to serve you, not even greeted or a simple "I'll be with you in a moment". Showroom is crowded and small with clothing and accessories crowded in and not very much to choose from. When checking out you are given the ticket without explanation. If you ask for an explanation you have to wait for the service manager or tech. Parking is very limited with at least two of the six spaces taken up by the owners. Narrow driveway between boats/4 wheelers hard to navigate. Usually blocked by pickups with trailers. Shop has two bays. If you have a jet boat, jet ski or 4 wheeler, you're in. Victory or Spyder, we'll get to you when we can.
Guess what dealer we'll be using from now on?
Good Luck! :thumbup:
