BaldEagle
New member
DESS followup
So to follow up on the DESS debacle. I did as suggested and took the :spyder2: to the dealer and asked for them to open a case with BRP. They again, interrogated with BUDS, and finding nothing wrong, gave me the :spyder2: back. I asked if a case had been opened and was told that it had. While riding home, it dawned on me that I was never given a case number. Hmmmm. I waited a couple of days when, again, I was left stranded at work (beginning to hate the color orange...not cognac, but orange). I decided to then to contact BRP myself. To my surprise, I received an email a couple days later asking for more details as pertains to the DESS problem. They also stated that my file would be assigned to a technical specialist, and a customer service specialist. who would be communicating with the dealership and me respectively. They asked that I return the :spyder2: to the dealership as they would be communicating what they wanted done to it. I took it right in(phew..thank GOD it started). I called the dealership 3 times during the next 8 days to ask if they had heard from BRP. They said no. I said that I was taking the :spyder2: and they could call me when BRP contacted them with instructions. Three days later I received a call from both the dealer and a nice lady from BRP named Pascale. She says that the dealership received instructions 2 days after I dropped the:spyder2: off. So much for the level of responsibility. Anyway, They asked me, to again, take the :spyder2: back to the dealership (not bad for me as it is about 8 miles away). But the wife's driving foot is broken and so now I'm up to $50 in cab fare. So, I got a call today from the dealership telling me that they had already done the recommended work from the bulletin. They don't know what to do next. Of course, the usual stuff comes up like the added LED's and such might be the cause. You know how it works. When you can't fix the problem, blame the customer. My thought process is this.....the late model 2015 RT's are not having a problem with this issue that I am aware of. So take the ignition with antenna and DESS module that they are CURRENTLY installing in the new bikes, and replace the questionable parts with these. Am I off base here or does that make sense to any of you? So...I called Pascale who asked that I call her if I had any questions or concerns. I have found dealing with the folks at BRP is much better than the dealership. I know, find a new shop. But the majority of :spyder2: retailers are franchises of the same company here in Phoenix (Ridenow). Does any of this sound familiar to any one? Has anyone with this issue actually had a repair that worked? I read a lot of threads but haven't found anyone who actually had a fix yet. Anyone out there? OK, I'm done for now. I'll continue to update and if a solution is discovered, I will quickly share it with all of you.:banghead::banghead:
opcorn:opcorn:
So to follow up on the DESS debacle. I did as suggested and took the :spyder2: to the dealer and asked for them to open a case with BRP. They again, interrogated with BUDS, and finding nothing wrong, gave me the :spyder2: back. I asked if a case had been opened and was told that it had. While riding home, it dawned on me that I was never given a case number. Hmmmm. I waited a couple of days when, again, I was left stranded at work (beginning to hate the color orange...not cognac, but orange). I decided to then to contact BRP myself. To my surprise, I received an email a couple days later asking for more details as pertains to the DESS problem. They also stated that my file would be assigned to a technical specialist, and a customer service specialist. who would be communicating with the dealership and me respectively. They asked that I return the :spyder2: to the dealership as they would be communicating what they wanted done to it. I took it right in(phew..thank GOD it started). I called the dealership 3 times during the next 8 days to ask if they had heard from BRP. They said no. I said that I was taking the :spyder2: and they could call me when BRP contacted them with instructions. Three days later I received a call from both the dealer and a nice lady from BRP named Pascale. She says that the dealership received instructions 2 days after I dropped the:spyder2: off. So much for the level of responsibility. Anyway, They asked me, to again, take the :spyder2: back to the dealership (not bad for me as it is about 8 miles away). But the wife's driving foot is broken and so now I'm up to $50 in cab fare. So, I got a call today from the dealership telling me that they had already done the recommended work from the bulletin. They don't know what to do next. Of course, the usual stuff comes up like the added LED's and such might be the cause. You know how it works. When you can't fix the problem, blame the customer. My thought process is this.....the late model 2015 RT's are not having a problem with this issue that I am aware of. So take the ignition with antenna and DESS module that they are CURRENTLY installing in the new bikes, and replace the questionable parts with these. Am I off base here or does that make sense to any of you? So...I called Pascale who asked that I call her if I had any questions or concerns. I have found dealing with the folks at BRP is much better than the dealership. I know, find a new shop. But the majority of :spyder2: retailers are franchises of the same company here in Phoenix (Ridenow). Does any of this sound familiar to any one? Has anyone with this issue actually had a repair that worked? I read a lot of threads but haven't found anyone who actually had a fix yet. Anyone out there? OK, I'm done for now. I'll continue to update and if a solution is discovered, I will quickly share it with all of you.:banghead::banghead:
opcorn:opcorn:
