Fire & BRP

[ARCTIC]

BRP is in a very precarious position when they post in a forum:
Now; everybody knows who they are, so they'll be open to about a go-zillion PMs about every little gripe that can be thought of.
This could ultimately make them pull back from what might otherwise be a very kind and noble gesture from them...
I'd like to see them be able to offer a more open presense in here; I'm just doubtful that it could be made workable. :shocked:

Bob, this post is the dead on. You nailed it. They'll get slammed with constant complaining.

 

[Magdave]

http://www.spyderlovers.com/forums/showthread.php?56318-Thermal-event&p=669072&viewfull=1#post669072

What more do you want? :dontknow: It just happened a couple days ago...

Geeze Dave it was only their 4th post in how many years? Don't ya think they should have been here long ago? I am not saying it is a bad thing just don't want to hear how hard it might be for them to address their customers or what kind of can of worms they might be opening. Maybe your bike has been flawless from the git go. Maybe you have a great dealer. Their are quite a few of us who have not had that luxury. I am now willing to drive mine 2hrs for service since I found and fixed many misaligned or non functional parts from the selling dealership who never returned my last call after I tried 3 times to talk to the service manager about the Heim links ( yeah I have a #4 with no dot). They quoted me $600 for the 600mi. service. Maybe BRP ought to be setting some standard service costs at their dealers. I paid $25,000 and sorta expect decent treatment. I at least expect to be able to look at Service Bulletins without a secret security clearance. I like the bike but have concerns about the quality of it and the available service. If I knew then what I know now I probably would not have bought it. As it is I will make the best of it and try to enjoy the ride hyea:

 

[Bob Denman]

Geeze Dave it was only their 4th post in how many years? Don't ya think they should have been here long ago?

They opened this membership in June...
And as I mentioned; perhaps this is the "first small step in a thousand mile journey..."
Should they have been here earlier? We all have those "Woulda/Shoulda/Couldas", in our lives.

 

[shelbydave]

They have had 6 years to correct this problem and should stop production until they fix it.
They are letting the customer do their Research and development for them over the last six
years with no expense to BRP. I have a 2008 PE# 301 and will never sale it, this was my mistake and I do not want the responsibility of hurting someone or burning their home down. :helpsmilie:

I'm not sure how to answer this without sounding harsh...

I've been trying to find the actual numbers of Spyders sold in the US and Canada since inception, to no avail... I did see where they made 12000+ by May 2009. Now that was just the one model. So using that base,

Let's say for numbers sake...
2008 - 6000
2009 - 6000
2010 - Started the RT line as well, so 4000 RT 4000 RS = 8000
2011 - Stick with 8000
2012 - 8000


So, now we're up to 36000 units. I haven't heard of a lot of fires, but lets say there have been 10 that burned
That's 0.027% of the total units sold. Although ANY fire is bad, that number isn't stunning enough to warrant an investigation.

Let's look just on this forum...

We're close to 12,000 members. Let's say that 50 people have the smell of gas... 0.41% smell gas
Now you can bump that up to 100 - 0.8%

Now, I'm not defending BRP. They have had 2 2013 models burn that we know about, so there is an obvious problem somewhere. It may be a quality control issue with a certain part, it may be some type of manufacturing issue, but looking at the numbers above, you couldn't say it's an engineering issue.

Disclaimer... Those numbers were just pulled out of the air... not actual statistics. If someone has the actual stats, it would be nice to run those, and get the real percentages...

 

[Bob Denman]

The WAG method of accounting ; do you work for our government? :roflblack: :joke:

 

[ARCTIC]

Geeze Dave it was only their 4th post in how many years? Don't ya think they should have been here long ago? I am not saying it is a bad thing just don't want to hear how hard it might be for them to address their customers or what kind of can of worms they might be opening. Maybe your bike has been flawless from the git go. Maybe you have a great dealer. Their are quite a few of us who have not had that luxury. I am now willing to drive mine 2hrs for service since I found and fixed many misaligned or non functional parts from the selling dealership who never returned my last call after I tried 3 times to talk to the service manager about the Heim links ( yeah I have a #4 with no dot). They quoted me $600 for the 600mi. service. Maybe BRP ought to be setting some standard service costs at their dealers. I paid $25,000 and sorta expect decent treatment. I at least expect to be able to look at Service Bulletins without a secret security clearance. I like the bike but have concerns about the quality of it and the available service. If I knew then what I know now I probably would not have bought it. As it is I will make the best of it and try to enjoy the ride hyea:

I am a member of many different types of forums and this is the first time EVER I have seen a representative from a manufacturer identify themselves as a rep and comment on an issue. it doesn't happen. I'm almost skeptical that it's legit. Everything they post would be considered a written statement on behalf of the company. It's too risky because everybody wants to sue

 

[Magdave]

I am a member of many different types of forums and this is the first time EVER I have seen a representative from a manufacturer identify themselves as a rep and comment on an issue. it doesn't happen. I'm almost skeptical that it's legit. Everything they post would be considered a written statement on behalf of the company. It's too risky because everybody wants to sue

I posted elsewhere 2200 GM customer service posts on the Terrain Forum and that is just one model they monitor many other sites. It is becoming common place for manufacturers to do this in this new social media environment and I assure you it is expanding
....

 

[shelbydave]

I posted elsewhere 2200 GM customer service posts on the Terrain Forum and that is just one model they monitor many other sites. It is becoming common place for manufacturers to do this in this new social media environment and I assure you it is expanding
....

Based on GM's issues over the past 6 years, I'm not sure you want to use them as a valid business model...

 

[spydercowboy]

Folks, isn't it enough to know that BRP watches this forum site? They see your complaints. They know. They do not need to respond. jmo:bdh:

 

[ARCTIC]

Folks, isn't it enough to know that BRP watches this forum site? They see your complaints. They know. They do not need to respond. jmo:bdh:

Yes it is. I agree completely

 

[Bob Denman]

:agree:... But I was contacted by a rep who saw an issue that I was having a couple of year's ago...
I'm happy that they keep an eye on what is being said.

 

[MouthPiece]

They opened this membership in June...
And as I mentioned; perhaps this is the "first small step in a thousand mile journey..."
Should they have been here earlier? We all have those "Woulda/Shoulda/Couldas", in our lives.

And I believe June was the Owner's Event, and I do believe they asked many questions of spyder owners on what BRP could do to improve. Perhaps this might be the residue?

Bottom line is that you aren't gonna change what has happened in the past. Give them support and encouragement for what they do in the future.

Chris

 

[jerpinoy]

We only need good costumer service and two way communication.

 

[spyder3]

Folks, isn't it enough to know that BRP watches this forum site? They see your complaints. They know. They do not need to respond. jmo:bdh:

They do not need to respond here. But it sure would be nice to see them respond and deliver a safe product. The heat issue, boiling gas and and gas fumes has been going on for years now. It actually seems worse with 2013 models. :banghead: what will it take? I hate the thought of what that answer might be. Anne was fortunate and maybe lucky too, thank god for that. Someone else is not going to be so fortunate. As riders we have enough of an issue watching out for idiot drivers around us, now we have to be ready to jump off an inferno also. How many find themselves looking down at the tupperware looking for signs of smoke when it gets hot, I know I do. We can kid ourselves into thinking, oh, not my model year or not my RT...blah blah blah.....as hot as these things get tells me we are all at risk. It sickens me that this lady who rides more than most of us do had to deal with this issue especially when she has had nothing but issues with her NEW bike. BRP should wake the :cus: up and fix the problems instead of blaming it on plastic bags..Really?:banghead:

So, before you flame me, I love my spyder etc....but this almost catastrophic disaster doesn't leave me all warm(no pun) and fuzzy. Rant over, flame away.

 

[Bob Denman]

:joke:

:joke:

Actually, I only threw the flamethrower up there 'cause it's been a while...
Do you feel better? :thumbup:
We all know that it's in everybody's interest for them to sell a safe and trouble-free product...
I believe that they're working hard toward that goal. They couldn't remain in business if they weren't!
"Missteakes" are made every day, and by everybody... pps: It never makes it right; it just makes it what it is...

 

[BLUEKNIGHT911]

AND THE SCALE IS

GM versus BRP?
The difference in scale is enormous... :shocked:

EXACTLY , Bob.....But I think you may have it wrong ....GM has waaaaaaaaaaaaaaaaay more Veh's ...therefore waaaaaaaay more problems,.and yet they are stepping up .....it would appear from what Mag Dave posted ???..... IMHO....Mike :thumbup:

 

[Dan McNally]

Since the issue is more than an inconvenience, and could end up killing someone, the recent fires, both involving 2013 RT Spyders should, at a minimum, have BRP telling dealers around the country to inspect every 2013 RT for cracked fuel lines, cracked gas tanks, malfunctioning purge valves . . . anything that might result in gasoline spurting onto a hot engine immediately . . . as that is probably the most likely cause of these fires. In the USAF, two occurrences like this on a single model aircraft might ground every one of them until they were inspected and cleared for use. Bursting into flames isn't normal and should not be handled in the same way a minor technical software update to the computer would be, as in wait until the person brings the Spyder in for service again. Lives and homes may be at risk.

 

[Sarge707]

I,m a loyal BRP person for Many years BUT You don,t give someone "The Medal of Honor?" Just because they posted on this site?

They monitor the Forum and have heard ALL the heat and other complaints about the 2013,s and 2 Have burned up which could have caused Bodily harm?

They need to get their butts "In High Gear!" and find the problems and fixes for the problems!!!

Its like in the Military- "Your only as good as the last Great thing you did?"

Right Now they NEED a few Great Things!!nojoke

 

[shelbydave]

All I'm saying is that just because they don't flood the forum with posts doesn't mean they are not looking at the issues. I'm sure they aren't going to come out and say "Hey! We found the problem, and it's our fault!". When they say they take is seriously, and are investigating, that is about is good as you can expect from any corporation. Heck, Chrysler will flat out deny their problems... At least BRP hasn't done that.

Since we don't know what's going on behind their closed doors, we have time to speculate that they don't do anything, or don't care...

 

[spyder3]

All I'm saying is that just because they don't flood the forum with posts doesn't mean they are not looking at the issues. I'm sure they aren't going to come out and say "Hey! We found the problem, and it's our fault!". When they say they take is seriously, and are investigating, that is about is good as you can expect from any corporation. Heck, Chrysler will flat out deny their problems... At least BRP hasn't done that.

Since we don't know what's going on behind their closed doors, we have time to speculate that they don't do anything, or don't care...

Dave, them posting here means nothing to me. So what, they posted and said they will investigate. Really? What exactly are they going to investigate on what has been an issue forever? Annes bike, haha whats left to investigate? The "plastic bag" excuse from there very own demo fire speaks volumes and tells me one of 2 things. They don't give a :cus: and feel the risk isnt so bad, or they can't/won't figure out what changes need to be made. Both of those options suck!