DPS recall not being taken too seriously

[Dochands]

Just got off the phone with Honda of Tulsa.

They said they are doing their recalls in this order:

New bikes in stock (can't be sold until their done)

Existing customer bikes by the order sold.

Sounds like I will be many months away from this being corrected. Apparently they are not concerned about any potential liability issues should my steering lock up.

Is this the way all dealers are approaching this? It seems like existing bikes on the road should have priority over unsold bikes. :gaah:

 

[musicarcade]

Just got off the phone with Honda of Tulsa.

They said they are doing their recalls in this order:

New bikes in stock (can't be sold until their done)

Existing customer bikes by the order sold.

Sounds like I will be many months away from this being corrected. Apparently they are not concerned about any potential liability issues should my steering lock up.

Is this the way all dealers are approaching this? It seems like existing bikes on the road should have priority over unsold bikes. :gaah:

Sounds good on paper....
Let's see what happens if a Spyder goes in for service and they hook it up to BUDS, and it says Spyder must remain at service dept. until new DPS is installed.

...And just HOW will they get Spyder owners to bring in their Spyder in numerical order?:shocked::roflblack:

"...Sorry Doc, you were the 18th Spyder sold, we're still waiting for Spyder owners #3 and #4 to show up - we got #5 here, but we're waiting for these other guys first..."

 

[Dochands]

Exactly what I was wondering. Plus if they could not sell any new bikes until all the old ones were fixed they would be highly motivated to get it done. :clap:

 

[Firefly]

Exactly what I was wondering. Plus if they could not sell any new bikes until all the old ones were fixed they would be highly motivated to get it done. :clap:

Interesting point--- but at least they'll get some practice at doing the installs before getting to yours.....

Since this is a voluntary recall (voluntary on the part of BRP-- not US)--- I guess they can do it however they want-- but your dealer sounds a bit out to lunch....

I think those with actual problems should come first. The rest of us can wait as the Spyder is still safe to ride... just be aware of potential problems.

 

[tweeder]

I hope that with that method of madness, that they are not shifting the onus to us to not ride untill its fixed. And if we do and do have a problem, oh well we should have known better?

 

[RoadHammer]

sounds like you are the cheerleader for the brp safety division now:gaah:

Interesting point--- but at least they'll get some practice at doing the installs before getting to yours.....

Since this is a voluntary recall (voluntary on the part of BRP-- not US)--- I guess they can do it however they want-- but your dealer sounds a bit out to lunch....

I think those with actual problems should come first. The rest of us can wait as the Spyder is still safe to ride... just be aware of potential problems.

 

[stevedfive]

Mine went to the shop yesterday for CB install and they called about the DPS recall, I will let you know what happens.

 

[pastorchuck]

I was really looking forward to ryding Saturday in a 9 11 parade in Phelan, California with a group of Spyder Ryders, but my Spyder is at the dealers waiting for the 2nd generation DPS. I took it in on Monday because the steering was going out again. They checked it out and ordered my second DPS replacement that was delivered to dealer today. At the same time they got notice of recall. So, they had to re-order the new part. I have just one stupid question....Why would BRP send the old unit knowing one day later they would be announcing the recall?:hun:

 

[tweeder]

oh the other thing with the recall is that the parts are as I was told, are auto shipped to the dealer where the spyder was bought. Which means for me, I gotta drive 14 hrs away instead of 7 which is where the newly trained dealer is.

 

[Raptor]

Interesting point--- but at least they'll get some practice at doing the installs before getting to yours.....

Since this is a voluntary recall (voluntary on the part of BRP-- not US)--- I guess they can do it however they want-- but your dealer sounds a bit out to lunch....

I think those with actual problems should come first. The rest of us can wait as the Spyder is still safe to ride... just be aware of potential problems.

I just got off the phone with my dealer. They are aware of the recall but he was honest with me and mentioned that the first units that they got were for floor models. I told him what a load of CRAP that was, that you had guys riding out there that you needed to take care of first!

He was in total agreement and said that was going to be their approach. But they are still in the process of getting details/literature/etc from BRP. Given this we both agreed that it would be 2 weeks at least before they even had an action plan in place. And no word from BRP what-so-ever on parts availabilty, which was a concern for him. But they are working the problem and seem to be very much in the loop as far as the recall, so that made me feel OK. But don't look for anything to happen soon kids...

 

[DynamoBT]

What about those of us who bought their Spyder used from a private seller? I'm not going to take my Spyder to western Massachusetts to get the DPS replaced! I'm going to go to the dealer closest to me now. :gaah:

I guess I will be on the phone to this dealer (who is new to me) when I get my letter from BRP. I can wait. My Spyder is not even on the road this summer. But by early spring next year, I'll want to see some action!!

 

[Dochands]

If a recall exists, and new bikes can't be sold without it, it seems the dealers decisions here could put them at considerable liability should an existing rider have an accident because of this problem.

 

[Lamonster]

Let me clear up some misinformation here.

If you bring your Spyder in for lets say an oil change, they are not told to hold it till they can replace it with a new DPS. They are told to make sure you had the first DPS software update.

All the dealers were auto shipped DPS units based on the volume of Spyders they moved. My dealer got 9 units in yesterday and is changing one out today. It's up to them as to how they want to use those units, they can use them on floor models or they can take care of their customers that's up to them. My dealer is taking care of their customers and pulling the units off the unsold Spyders and sending them in for exchange.

All new DPS units will have to be exchanged with old units so they can get more. So if a dealer gets 5 units he will have to turn in 5 units to get 5 more. If he got 5 units and pulled off 5 from the floor and sends them in he'll get 10 units back.

You do not have to go to the dealer you bought your Spyder from to have this work performed. Best to go to whatever dealer you are using now for your service. Once again it's up to them as to where you fit in as far as their work load goes. If you can find a dealer that has them in hand that's the one to go to. If not they will have to pull yours off and send it in and wait for the new one to be sent back.

Hope that clears things up a bit.

 

[boborgera]

BRP wants to sell bikes, Think of it this way = You go in to a showroom 3 or 4 new Spyders are sitting there you say I'll take that one. Then the salesman says can't sell them bad steering box, come back in a few weeks. Most likely one lost Spyder costumer

 

[musicarcade]

BRP wants to sell bikes, Think of it this way = You go in to a showroom 3 or 4 new Spyders are sitting there you say I'll take that one. Then the salesman says can't sell them bad steering box, come back in a few weeks. Most likely one lost Spyder costumer

Maybe Keep one in Service Sept. for potential new sale.
If it sells service rep. can explain dps recall and explains how they service what they sell, that service doesn't take back seat at their store. That they do have a DPS for the vehicle and it will be ready to go in three hours?:dontknow:

 

[dave01]

Let me clear up some misinformation here.

If you bring your Spyder in for lets say an oil change, they are not told to hold it till they can replace it with a new DPS. They are told to make sure you had the first DPS software update.

All the dealers were auto shipped DPS units based on the volume of Spyders they moved. My dealer got 9 units in yesterday and is changing one out today. It's up to them as to how they want to use those units, they can use them on floor models or they can take care of their customers that's up to them. My dealer is taking care of their customers and pulling the units off the unsold Spyders and sending them in for exchange.

All new DPS units will have to be exchanged with old units so they can get more. So if a dealer gets 5 units he will have to turn in 5 units to get 5 more. If he got 5 units and pulled off 5 from the floor and sends them in he'll get 10 units back.

You do not have to go to the dealer you bought your Spyder from to have this work performed. Best to go to whatever dealer you are using now for your service. Once again it's up to them as to where you fit in as far as their work load goes. If you can find a dealer that has them in hand that's the one to go to. If not they will have to pull yours off and send it in and wait for the new one to be sent back.

Hope that clears things up a bit.

Thanks Lamont. That makes more sense to me.:2thumbs::2thumbs:

 

[bonehead]

Lamont, my dealer, just found out today about 5 minutes before i called to make appointment that BRP had a issue. He told that they had to do bikes on floor first. then would have to see how many units he had left over for customers bikes. So i told him id call back next week. He said his units would be in Monday or Tuesday, he wasn't sure of the number of units either. The service manager heard it from one of his techs off Spydelovers.com? LOL Lamont's on top of it. :bowdown:
Dealer : MIDDLETOWN, OHIO GREAT GUYS!:2thumbs:

 

[ARtraveler]

:agree:thanks Lamont,.

 

[adohring]

I was really looking forward to ryding Saturday in a 9 11 parade in Phelan, California with a group of Spyder Ryders, but my Spyder is at the dealers waiting for the 2nd generation DPS. I took it in on Monday because the steering was going out again. They checked it out and ordered my second DPS replacement that was delivered to dealer today. At the same time they got notice of recall. So, they had to re-order the new part. I have just one stupid question....Why would BRP send the old unit knowing one day later they would be announcing the recall?:hun:

So after Lamont's response, I say you head down to your dealership, grab yer Spyder, pull the DPS fuse and head out to the parade with on Saturday morning. Tell'em you'll bring it back on Monday! :2thumbs:

regards,
Arjay

 

[tweeder]

Thanks Lamont, you made more sense than the techie did.