DPS recall not being taken too seriously

[Firefly]

The owners manual specifically has a section showing you how to do a kill switch stop with directions to practice the procedure so you'll be ready during such an emergency. Kill switch should always be used to shut bike down so you think of it first should you need to do an emergency shutdown.

 

[Dudley]

The owners manual specifically has a section showing you how to do a kill switch stop with directions to practice the procedure so you'll be ready during such an emergency. Kill switch should always be used to shut bike down so you think of it first should you need to do an emergency shutdown.

Owner's Manual? What Owner's Manual???:roflblack::roflblack::roflblack:
Yes there is such a section. But one has to "read" the manual first.

 

[JohnE]

Talked to my dealer this morning about other issues with my
RT-S and he said that the DPS Recall is only for certain serial no.s and he has not received any DPS units. Is this correct or not?

 

[NancysToy]

Talked to my dealer this morning about other issues with my
RT-S and he said that the DPS Recall is only for certain serial no.s and he has not received any DPS units. Is this correct or not?

This second recall covers all units produced through August 19, 2010. Technically, it does list serial numbers, but all 2008, 2009, and 2010 Spyders are included. He may well have not received any DPS units yet...my dealer hasn't.

 

[JohnE]

Thanks Scotty

 

[Firefly]

Owner's Manual? What Owner's Manual???:roflblack::roflblack::roflblack:
Yes there is such a section. But one has to "read" the manual first.

Maybe they should have made a popup version instead! Lol

Realize I had 9 months of waiting for my spyder to read the manual....... ;-)

 

[boborgera]

Owner's Manual? What Owner's Manual???:roflblack::roflblack::roflblack:
Yes there is such a section. But one has to "read" the manual first.

Owners manuals are like instruction manuals=
For amateurs only.hyea::roflblack:

 

[Raptor]

I understand riders' frustrations with the dealer policies, but let's put this in perspective. A dealer exists to sell his products. He cannot sell any Spyders, or even offer a demo ride, until the Spyders on the floor have the recall performed. How long do you think a prospective customer would stay around if the dealer said, "Yep, these are Spyders, but you can't ride one or have one right now because they have steering problems." I can understand making first priority the Spyders on the floor, including demos.

I think a good compromise woud be to fix a few on the floor and share some of the incoming with the field so they can foster good will with their customer base. If a customer wants to buy one that isn't fixed yet, make that part of the prep and do it. This all depends of course on how many the dealer actually has on the floor. Not everyone has a bunch of inventory on hand.

To me, the next priority should be any owners who have current problems. Let's hope most dealers see it that way, too.

Absolutely. Those are the guys I am worried about the most! I already told my dealer that if he has somebady who is having a DPS issue do his bike before mine even if I'm in front of him on the list. Mine seems fine and I can wait.

The dealer is in a difficult position here. He has his priorities, then he has to come up with a way to handle things without making enemies, getting bashed, or having bad publicity. Some will try first-come, first-served, some will try to do things in order of their sales, and some will just take them as they come. Despite BRP's official position on this, some will even refuse to release a serviced Spyder until the recall is done. I don't envy their situation at all.

I agree. This is a situation not of their making, and it will be tough sledding for many of them. I'm just gonna work with my guys and let them work it out the best way they can. Keep in cantact but don't harass. I have faith that they'll get 'er done. in the mean time, I'll just back down a little bit, not ride so darn hard and wait for my turn. I know it's going to be a long while, but 14 is OK and the RS-S is great so we are in good shape. I just hope nothing else happens in between!

 

[Firefly]

I feel worst for those that gave up on the spyder before brp could get this fix ready..... But I Lso understand why they felt the need to move on.

I sure hope this fix puts this issue to rest!

 

[Sarge707]

I,m just Happy mine is running Great (No More Limp) and because I missed 6 weeks of riding in
early summer I,m making up for it now in the cooler New England weather.
Saw a B24, B17 and P51 Mustang today in Oxford and going to the Air Museum Tomorrow .
No rush here- Want to see how others react to their Flu Shot!!:chat:

 

[dave01]

I feel worst for those that gave up on the spyder before brp could get this fix ready..... But I Lso understand why they felt the need to move on.

I sure hope this fix puts this issue to rest!

Thats why I sold my RS. 3 dps units and I could not trust it anymore. Since the 3rd unit, it has worked perfect.

My dealer has done one rt on the floor and has 2 units for the RS floor models. The others are already going on spyders. Believe me, after the crap I went thru with my last spyder, it would be hard for me to wait to get mine done. The RT has been great so far with no issues, but.......

 

[bjt]

...Realize I had 9 months of waiting for my spyder to read the manual....... ;-)

7 months for me. I read through the manual a couple of times while waiting. :thumbup:

 

[Sny]

I was just thinking, most of us wouldn't be so anxious to get the 2nd Gen DPS right now if we didn't hear about it here...

One day a piece of paper would show up and tell us there's a new DPS for your Spyder; you'd schedule it, and get it replaced.

I'm sure BRP's only sending out the letters as fast as they can distribute the new units.

So I'm going to pretend like I haven't heard about it... and go ryde some more.

And when that letter arrives, I'll even pretend to be excited about it all over again :joke:

 

[MouthPiece]

Talked to my dealer this morning about other issues with my
RT-S and he said that the DPS Recall is only for certain serial no.s and he has not received any DPS units. Is this correct or not?


That's the same song and dance I got yesterday from my dealer. That's why I asked, in a different thread, just WHAT the new bulletin said. Lamont responded with "ALL" spyders are involved.

I probably made the mistake of talking to the "desk clerk" and should have gone "to the mountain" for my answers. As I said in the other thread. I'm not having any issues so I'll just wait.

Chris PE # 0004

 

[millers1]

We'll wait for the letter from BRP, then we'll make sure the parts are in stock... get an apointment... and THEN the Spyder will go to the shop. My fear of having ANY bike in the shop while waiting on parts for any period of time is someone accidently bumping into it or dropping something on it.. creating another problem.

 

[Dudley]

Owners manuals are like instruction manuals=
For amateurs only.hyea::roflblack:

Well, I have ridden since 1966 and I still consider myself an amateur after almost, if not, 500,000 accident and ticket free miles (except a little fender bender with another nameless Spyder rider). To me, Owners' Manuals serve a purpose...to try and help you know the particular Spyder or motorcycle and maybe even save your life. If, in your opinion, the manual if for amateurs, that's up to you.

 

[go2lkg]

Not yet

I went into my dealer today to discuss the DPS as I had my first steering issue 2 weeks ago, after over 2 years of problem free riding. The parts manager showed me the letter they received from BRP, which was dated 9/7, explaining that the DPS replacement has to occur on ALL models, old and new. He said that they had not received any replacement parts yet and that they would be allotted a certain amount that they could not change or order more. He also said that they had been instructed to ask for the 'recall letter', which I assume is BRPs way of controlling the allocation of parts. My issue is this...I HAVE REPORTED THE ISSUE AND THERE IS A PRODUCT WIDE RECALL...why don't I and others who have experienced and reported the problem have the ability to prioritize our bikes being worked on. It is as if BRP is holding the dealers 'hostage' and not allowing them to manage the recall response based on the way they see fit. I love my Spyder but I have yet understand BRPs inability to manage issues that are of their making. :gaah:

 

[SpyderWolf]

I went into my dealer today to discuss the DPS as I had my first steering issue 2 weeks ago, after over 2 years of problem free riding. The parts manager showed me the letter they received from BRP, which was dated 9/7, explaining that the DPS replacement has to occur on ALL models, old and new. He said that they had not received any replacement parts yet and that they would be allotted a certain amount that they could not change or order more. He also said that they had been instructed to ask for the 'recall letter', which I assume is BRPs way of controlling the allocation of parts. My issue is this...I HAVE REPORTED THE ISSUE AND THERE IS A PRODUCT WIDE RECALL...why don't I and others who have experienced and reported the problem have the ability to prioritize our bikes being worked on. It is as if BRP is holding the dealers 'hostage' and not allowing them to manage the recall response based on the way they see fit. I love my Spyder but I have yet understand BRPs inability to manage issues that are of their making. :gaah:

I hate to say it, but this sounds like a story your dealer has made up on their own based on how they want to handle it. Other members on here have already had the new DPS replaced and are reporting it in this thread http://www.spyderlovers.com/forums/showthread.php?t=22706 . Others have reported their dealer has not received any new DPS units yet, but they are expecting them to arrive very soon.

Since yours is currently having problems, I would continue to push the issue with your dealer to get the unit replaced as quickly as possible. Best of luck with it.

 

[ElkSpyder]

welcome

Most people who have had the problems with steering reported the Spyder wanting to veer to the right when going down a straight road. The steering felt notchy, like it was locked in place, and they had to use extra force to straighten it back out. Sometimes this caused an oversteer condition and could potentially throw them into the lane to their left.

I hope that helps.

Last Sunday during an MDA ride I had this exact thing happen for the first time in 29,000 miles, TWICE. That is why my dealer did the recall yesterday. DId not want to make the Memphis and SITS run without the recall being done.

 

[scudrunner]

I just spoke to my dealer's service manager about my naked Spyder in his shop, and I wanted to ask about the DPS (which he calls the DSP...:helpsmilie.
He said he got 3 RT and 5 RS units in (which came in before he knew about the recall). Since mine is in the shop for a clutch, parking brake fix and audio problems, he's going to change out the DPS in mine next week. :2thumbs:. He hasn't started on the 2 showroom models yet.
I guess the other day when I voiced my concern to the GM that the service manager didn't know anything about what was going on in his shop must have done some good. Today he knew all about it.