DPS recall not being taken too seriously

[AZ Desert Spyder]

I just called my dealer and they said they got 7 DPS units in and immediately started replacing them on the sales floor because they are not allowed to sell them with old units with the recall in place and they admitted it was a "business" decision! I don't understand why they only received 7 since they've sold dozens of Spyders, but my guess is that BRP is sending each dealer enough to cover their floor models first to keep their sales going. They told me they would call me by Tuesday and let me know when they'll have a unit for me.
Here's my question? Shouldn't we get a notice from BRP when there is a recall? I would think all original buyers would be notified. How do they expect folks who don't monitor these blogs to ever know they need to get the DPS replaced? It wouldn't be so bad if it weren't such a potentially major safety issue.

 

[dave01]

They should have only gotten 5. I was told that was what BRP is allowing each dealer, regardless of sales. A written notice is being sent to all owners. We just got the information quicker on this site.

 

[sinko]

what no steering

What are the DPS malfunction symptoms?
Thanks

CRISIS youll soon know when it plays up i found out doing 140ks coming into a corner first is wet pants secondly grab a handful of bars and pull like ya never pulled before then wamo around the corner ya go more than ya expect then back again , all good after a couple of smokes and two shot glasses of good ol whiskey . Best thing about it is on the same trip on a straight road 150-160 ks feet on the bars and go for it Regards Sinko good ol australia:2thumbs:

 

[NancysToy]

I just called my dealer and they said they got 7 DPS units in and immediately started replacing them on the sales floor because they are not allowed to sell them with old units with the recall in place and they admitted it was a "business" decision! I don't understand why they only received 7 since they've sold dozens of Spyders, but my guess is that BRP is sending each dealer enough to cover their floor models first to keep their sales going. They told me they would call me by Tuesday and let me know when they'll have a unit for me.
Here's my question? Shouldn't we get a notice from BRP when there is a recall? I would think all original buyers would be notified. How do they expect folks who don't monitor these blogs to ever know they need to get the DPS replaced? It wouldn't be so bad if it weren't such a potentially major safety issue.

They will send a letter, a copy of which has been posted elsewhere on this forum. The cart is ahead of the horse, although BRP tried real hard to prevent it. This time they got notice to the dealers and parts to the dealers, ahead of the notification letter, but not fast enought to beat the Internet. We all need to have a little patience. The letter will explain, and will arrive soon.

There are a couple of rumors about the number of DPS units. One post said five to each dealer, another said 10% of their Spyder sales. No word on how that is distributed between RS and RT units, which are different from each other. It matters little. If it is 10% of sales, and a dealer has stocked 10 Spyder RTs, for instance, he could get as few as one RT DPS at a time. If he has 2 RTs on the floor, that means it will be quite a while before he gets to the rest. If a person is not having problems, he/she should take it easy (provided the first recall was done if it is a 2008-2009 RS). There is no immediate danger for a Spyder that is performing properly right now. No need to panic.

 

[Desert Spyder]

I just called my dealer and they said they got 7 DPS units in and immediately started replacing them on the sales floor because they are not allowed to sell them with old units with the recall in place and they admitted it was a "business" decision! I don't understand why they only received 7 since they've sold dozens of Spyders, but my guess is that BRP is sending each dealer enough to cover their floor models first to keep their sales going. They told me they would call me by Tuesday and let me know when they'll have a unit for me.
Here's my question? Shouldn't we get a notice from BRP when there is a recall? I would think all original buyers would be notified. How do they expect folks who don't monitor these blogs to ever know they need to get the DPS replaced? It wouldn't be so bad if it weren't such a potentially major safety issue.

I recall the PDF file saying the notices would be sent out on or near the 15th.

 

[johnnyg]

DPS

I took my Rt in today to have the front tires roated. Lance one of the service rep called me Firday to let me know that my RT had one of the serial numbers on the recall list. they did the tires and the DPS work in about three hours. I picked it up this afternoon Rides great an stears fine. they told me the same thing people are talking on the web, here the're putting them on the show room first then to the customers. I have hi reguard for the service department at Ridenow here in Ocala,FL :spyder2:

 

[Star Cruiser]

BRP wants to sell bikes, Think of it this way = You go in to a showroom 3 or 4 new Spyders are sitting there you say I'll take that one. Then the salesman says can't sell them bad steering box, come back in a few weeks. Most likely one lost Spyder costumer

It takes two hours.....so install the DPS when you do the Dealer Pre pre sale. Why would you prepare 8 models that you have on the floor when you are not likely to sell that many in the next week?

 

[wyliec]

It takes two hours.....so install the DPS when you do the Dealer Pre pre sale. Why would you prepare 8 models that you have on the floor when you are not likely to sell that many in the next week?

I like your thinking. :2thumbs:

 

[boborgera]

It takes two hours.....so install the DPS when you do the Dealer Pre pre sale. Why would you prepare 8 models that you have on the floor when you are not likely to sell that many in the next week?

Sounds good, If the dealer has a DPS sitting in stock.
Evidently BRP is playing tit for tat with the dealers, [Previously sold Spyders] Pull a DPS out, send it back ,then they'll send another one back to the dealer. But i guess this is all speculation at this time ,we'll all know how it will go down for real in the next few weeks.

 

[scudrunner]

As I was told, CanAm didn't want a parts shortage that has happened in the past. So they did the allocation, based on floor plan and sold. However that came out, my dealer got 5 RS and 3 RT DPS's. Apparently, the units are being returned to the subcontractor for credit back to CanAm. The parts cost a penny each.

 

[wyliec]

Sounds good, If the dealer has a DPS sitting in stock.
Evidently BRP is playing tit for tat with the dealers, [Previously sold Spyders] Pull a DPS out, send it back ,then they'll send another one back to the dealer. But i guess this is all speculation at this time ,we'll all know how it will go down for real in the next few weeks.

They get 5 and then they send 5 back and get 5 more and so on. There have been a number of members who were told that by their dealers as I was.

 

[Firefly]

sounds like you are the cheerleader for the brp safety division now:gaah:

Rah Rah-- Sis Boom Bah! :roflblack:

 

[SpyderSteve]

Rah Rah-- Sis Boom Bah! :roflblack:

:clap: :roflblack:

 

[SpyderWolf]

Rah Rah-- Sis Boom Bah! :roflblack:

:2thumbs:

I love the new avatar!

 

[M2Wild]

I took my Rt in today to have the front tires roated.

Front tires aren't generally rotated due to the directional tread pattern. If rotated, they need to be peeled off the rims and rebalanced for the other side. Rather costly doing that.

 

[mooneych]

No problems with DPS recall in Virginia

I called my dealer, here in Virgina on Saturday morning, and the service manager said that Brown had just delivered 10 DPS units about an hour ago. He asked me to bring in the bike (2009 RS) in that day. I get the bike back on Wednesday and will report on how the steering feels. I have had small problems with the steering, mostly with it "stiffening", then releasing. I will know immediately if it solves the problem.
I have to say that the dealer in Woodbridge VA has really stood by their product and have an outstanding team, in both parts and service. I am pleased.:clap::2excited: