-
There were many reasons for the change of the site software, the biggest was security. The age of the old software also meant no server updates for certain programs. There are many benefits to the new software, one of the biggest is the mobile functionality. Ill fix up some stuff in the coming days, we'll also try to get some of the old addons back or the data imported back into the site like the garage. To create a thread or to reply with a post is basically the same as it was in the prior software. The default style of the site is light colored, but i temporarily added a darker colored style, to change you can find a link at the bottom of the site.
DPS recall not being taken too seriously
- Thread starter Dochands
- Start date
dave01
New member
Shop time tomorrow for DPS replace...Dave and Forest on the list too.
Hey Doc, When do we go in? I am ready and cam manage that ryde, I think
Lone Spyder Ryder
New member
FYI
A word to the wise. After the fire of PE#2683 I have heard a lot about how I should have never been riding it if I had smelled fuel. Talked to my insurance adjuster today and he ask if there had been any fires before this one and had I heard of any other Spyders that this happened to. I had to tell him about the other ones. I kind of got the feeling that he might be one of those who will feel that I was wrong in riding it when there were time you could smell fuel.
if you have a problem with your steering and you continue to ride it, it may come back to haunt you. just telling you how things are starting to sound like to me.
If you took your Spyder to the shop every time the steering got hard to steer or everytime you could smell gas you might as well take it back and give it to them.
It is so easy to second guess others while you do the same. If I had any idea my spyder was going to self ignite it would have been in the shop. I did not smell gas all the time. My steering would get hard to turn a few times in a 3 or 4 hundred mile trip. and then it would happen for no longer than a mile max and go back to working fine.
I never expected the Spyder to be problem free heck it is man made. I do did and will always expect the company that I buy things from to fix the products that go bad and do it in a timly manner. and if its under warranty pay to have it fixed.
The dealers and BRP at times seem to fix some things for some people under warranty and charge others for the same fix.
treat all the same is how it should go
So in closing I want to tell you all. I would love to meet and ride with most :2thumbs: of you and after BRP and Allstate get done I will let you know how things turned out.
You all take care and I wish you all nothing but the best and safe riding :chat::chill:
Leo
A word to the wise. After the fire of PE#2683 I have heard a lot about how I should have never been riding it if I had smelled fuel. Talked to my insurance adjuster today and he ask if there had been any fires before this one and had I heard of any other Spyders that this happened to. I had to tell him about the other ones. I kind of got the feeling that he might be one of those who will feel that I was wrong in riding it when there were time you could smell fuel.
if you have a problem with your steering and you continue to ride it, it may come back to haunt you. just telling you how things are starting to sound like to me.
If you took your Spyder to the shop every time the steering got hard to steer or everytime you could smell gas you might as well take it back and give it to them.
It is so easy to second guess others while you do the same. If I had any idea my spyder was going to self ignite it would have been in the shop. I did not smell gas all the time. My steering would get hard to turn a few times in a 3 or 4 hundred mile trip. and then it would happen for no longer than a mile max and go back to working fine.
I never expected the Spyder to be problem free heck it is man made. I do did and will always expect the company that I buy things from to fix the products that go bad and do it in a timly manner. and if its under warranty pay to have it fixed.
The dealers and BRP at times seem to fix some things for some people under warranty and charge others for the same fix.
treat all the same is how it should go
So in closing I want to tell you all. I would love to meet and ride with most :2thumbs: of you and after BRP and Allstate get done I will let you know how things turned out.
You all take care and I wish you all nothing but the best and safe riding :chat::chill:
Leo
Last edited:
SpyderWolf
New member
Thanks for the updated information Lamont. Since the dealer I purchased from closed, when I am ready to get this done I will have to call around and find a dealer that can accomodate our 2 Spyders. We are not having any problems with ours, so I am more than happy to wait.
You took it to the shop when you smelled fuel, and they told you everything was okay. That is all the insurance adjuster should be concerned about for taking care of your claim. You did what was reasonably expected of any owner.
I am very glad you were not injured, and hope the insurance company takes good care of you as they should.
Perhaps you need to post the name of your insurance carrier so the rest of us can evaluate whether we want to use them or not, based on your experience. :dontknow:
Sorry for the slight hijack.
You took it to the shop when you smelled fuel, and they told you everything was okay. That is all the insurance adjuster should be concerned about for taking care of your claim. You did what was reasonably expected of any owner.
I am very glad you were not injured, and hope the insurance company takes good care of you as they should.
Perhaps you need to post the name of your insurance carrier so the rest of us can evaluate whether we want to use them or not, based on your experience. :dontknow:
Sorry for the slight hijack.
dave01
New member
When my Mistubishi gt lit off, the first thing the insyrance company wanted to know was if I had any aftermarket fuel or electrical parts on the car. They wanted to be sure it wasnt due to something I did, but more a mechanical failure. Mine was a kinked fuel line in the engine compartment that just opened up and sprayed a bunch of fuel. POOF, flames and fire.
dave01
New member
I believe the insurance company can go back to the manufacturer if it is a mechanical failure from the original equipment and recouperate some cash and if its otherwise, it comes from them.
SpyderWolf
New member
welcome
Most people who have had the problems with steering reported the Spyder wanting to veer to the right when going down a straight road. The steering felt notchy, like it was locked in place, and they had to use extra force to straighten it back out. Sometimes this caused an oversteer condition and could potentially throw them into the lane to their left.
I hope that helps.
NancysToy
Motorbike Professor
Usually a "notchy" feel to the steering. It tends to stick in one spot, then when more steering pressure is applied, it gives way suddenly, which can cause overcorrection. Pretty obvious when it happens, but it can happen to varying degrees. The most important thing is to be aware and ready to deal with it, until your DPS is replaced.
Roger
New member
But what if 3 and 4 don't have a dps issue and don't want the new box how does the dealer know? :dontknow:
dave01
New member
Dealers are doing the installs of the new DPS units however they want to. My dealer is doing one tomorrow, I am on the list for probably Monday of next week, they did a floor model yesterday. Its up to the dealers how they want to schedule them.
Dochands
Member
Just to be clear. My dealer has not been the most service oriented compared to others I have read about on this forum.
Their policy is their policy because they clearly do not put existing customers first. They want to sell their new Spyders and I guess that is understandable though not exactly endearing to me.
I tried to call BRP yesterday to see what they thought but hung up after infinite on hold. At least my dealer answers the phone. LOL
Fortunately I have not had any problems I have noticed with my steering and the updates have been performed up to this recall. I guess its just a matter of being patient.
Their policy is their policy because they clearly do not put existing customers first. They want to sell their new Spyders and I guess that is understandable though not exactly endearing to me.
I tried to call BRP yesterday to see what they thought but hung up after infinite on hold. At least my dealer answers the phone. LOL
Fortunately I have not had any problems I have noticed with my steering and the updates have been performed up to this recall. I guess its just a matter of being patient.
dancogan
New member
I understand your frustration, because it is exactly what I went through with my last (and I mean last!) Ford Explorer, which had Firestone tires. The tires were recalled, twice actually, and Ford had plenty of new Goodyear tires for new cars but couldn't find 4 tires to put on my car. I ended up buying my own and then getting partially reimbursed by Ford. Your frustration with your dealer is easy to understand, especially when there are customer oriented dealers out there who will take needed parts off showroom bikes to keep an existing customer on the road.
NancysToy
Motorbike Professor
I understand riders' frustrations with the dealer policies, but let's put this in perspective. A dealer exists to sell his products. He cannot sell any Spyders, or even offer a demo ride, until the Spyders on the floor have the recall performed. How long do you think a prospective customer would stay around if the dealer said, "Yep, these are Spyders, but you can't ride one or have one right now because they have steering problems." I can understand making first priority the Spyders on the floor, including demos.
To me, the next priority should be any owners who have current problems. Let's hope most dealers see it that way, too. After that, They will probably service the squeaky wheel customers...ones that make the most noise, regardless of their actual need. Finally, they will have time for the rest of us.
The dealer is in a difficult position here. He has his priorities, then he has to come up with a way to handle things without making enemies, getting bashed, or having bad publicity. Some will try first-come, first-served, some will try to do things in order of their sales, and some will just take them as they come. Despite BRP's official position on this, some will even refuse to release a serviced Spyder until the recall is done. I don't envy their situation at all.
With the software recall, BRP got the cart ahead of the horse, notifying customers before they even had the new software written, and in dealer hands. Dealers were not notified any sooner than the owners, so everybody had to wait. This time, BRP tried to get ahead of the game, and notify dealers ASAP after the NHTSA, getting the parts in shipment at the same time, too. They did a much better job, IMO. Unfortunately, the Internet age still managed to bite them. Although none of us has received a recall letter yet, we are already breathing down the dealers' necks, and even trying to schedule the work. It is no wonder there is confusion, frustration, and some glitches. We all need to be patient and understanding, and let this thing take its course.
To me, the next priority should be any owners who have current problems. Let's hope most dealers see it that way, too. After that, They will probably service the squeaky wheel customers...ones that make the most noise, regardless of their actual need. Finally, they will have time for the rest of us.
The dealer is in a difficult position here. He has his priorities, then he has to come up with a way to handle things without making enemies, getting bashed, or having bad publicity. Some will try first-come, first-served, some will try to do things in order of their sales, and some will just take them as they come. Despite BRP's official position on this, some will even refuse to release a serviced Spyder until the recall is done. I don't envy their situation at all.
With the software recall, BRP got the cart ahead of the horse, notifying customers before they even had the new software written, and in dealer hands. Dealers were not notified any sooner than the owners, so everybody had to wait. This time, BRP tried to get ahead of the game, and notify dealers ASAP after the NHTSA, getting the parts in shipment at the same time, too. They did a much better job, IMO. Unfortunately, the Internet age still managed to bite them. Although none of us has received a recall letter yet, we are already breathing down the dealers' necks, and even trying to schedule the work. It is no wonder there is confusion, frustration, and some glitches. We all need to be patient and understanding, and let this thing take its course.
Dudley
New member
I read somewhere in the past, the best thing to do if you feel your DPS pulling is to shut off the engine with the RED kill switch, there by depriving your DPS with the electrical energy it needs to function, giving you back "manual" steering. Now, if you can do that in "PANIC" mode, you're better than most of us. I was told by a BRP tech that another possible way is to shut off your throttle, which will reduce the electrical feed to the DPS, hopefully causing it to release the "lock mode" and straighten out. I have never had to do either one, so this is just "food for thought", not any information to be taken as "expert quality".
scudrunner
RT-S PE# 536
Hmm, you coming all the way to Galveston to get your work done? Sounds like my dealer. Mine is sitting in their lot, under the sun and stars waiting for a tool that they should have ordered 3 months ago. I think I'll wait a while for the DPS and let someone else sit on the lot for a while.
Dudley
New member
I agree, dealers will do what they want in most cases, and many do not have the business sense God gave a billy goat. Their main and sometimes only goal is to sell units. What's so hard to understand that after-the-sale service is more important than before the service sale. The good will and free advertisement from a satisfied customer is priceless and FREE! So the word spread by dissatisfied customers will turn people away from dealing with the dealership. Customer service is just part of doing business. If you don't have it in this economy, the doors will close in due time.
How would I tell a customer about the DPS needing changing on a new Spyder? Tell them the truth! If you tell the customer that you are waiting for an improved DPS unit to replace the one on the new Spyder, they will understand. If you try and BS them they will see through you and walk out. That's just simple business sense. I would make appointments as I get them, telling the owners that as I receive the units, they will get a call back for an appointment. Doing the change by Spyders sold order is stupid.
How would I tell a customer about the DPS needing changing on a new Spyder? Tell them the truth! If you tell the customer that you are waiting for an improved DPS unit to replace the one on the new Spyder, they will understand. If you try and BS them they will see through you and walk out. That's just simple business sense. I would make appointments as I get them, telling the owners that as I receive the units, they will get a call back for an appointment. Doing the change by Spyders sold order is stupid.
Similar threads
- Locked
- Sticky
- Locked
- Sticky
