DESS Key code again!!!!!!!!!!!!!!!!!!!!!!!

[ulflyer]

As I stated in another post on Saturday, my 2014 RTS decided give me the DESS error when I tried to start it. After many attempts to start it and 2.5 hours later, she started. Now, I was out with the wife today in her car. We were stopped in a line of cars in a construction zone. There were 7 Harleys, mostly trikes, behind us. Since it appeared to be a long stop everyone shut down their engines. 20 minutes later traffic began to move again, so everyone started their engines, including the Harleys. I thought for a moment, what would have happened if I would have been on my Spyder and when I tried to start it in this traffic, I would have gotten the dreaded DESS!! There were no shoulder on the roadway due to the construction. I would have been right there like a huge paper weight, holding up traffic. Would not have been a pretty scene!! Also would have given anyone witnessing the problem a negative opinion of the Spyder product!

Come on BRP, get your act together and get this problem fixed, please!!!!

Ditto! Mine has popped up several times in the last two weeks, starting to happen more often. It will quit on me sooner or later as this pattern is much like it did before earlier this year, after which, the DESS module was changed. New ignition and keys last year, new module this year. Taking it to dealer tomorrow to see what they can do.

Other than this, this machine has been darn near flawless and I love it.

 

[Deanna777]

Ditto! Mine has popped up several times in the last two weeks, starting to happen more often. It will quit on me sooner or later as this pattern is much like it did before earlier this year, after which, the DESS module was changed. New ignition and keys last year, new module this year. Taking it to dealer tomorrow to see what they can do.

Other than this, this machine has been darn near flawless and I love it.

Please keep us posted, if it happens again take pictures, and bring the pictures to your can-am dealer, then they can say it did not happen, you will have the proof. Deanna

 

[Deanna777]

Latest UPDATE on my D.E.S.S Key code issue - as of 8/18/2015

Here is the latest update with my D.E.S.S. KEY Code issue (see date in the title bar) I was asked 2 questions from (via my personal email address)

1. Do you know if the customer (me) has her Spyder key attached to any other keys? I said "no I have the Spyder keys on a separate key chain."

2. Does the customer carry both keys together? I said yes, I do carry both keys together.

The above 2 questions were from a BRP Tech ( no name was given). They also said "We have had cases where a cell phone or magnetic card placed near the ignition switch causes this. This includes any device that may emit some type of frequency."
Now, this is what my can-am dealership said to me (on the phone this afternoon) If it happens again "Turn off/on immediately DO NOT LET THE SYSTEM SHUT DOWN, do the "Turn off/on for 4 to 5 cycles, and call." The above info was given to me from my dealership. Also, my can-am dealership has opened up a Case with BRP. Deanna

***** Stay tuned to this Thread*****

 

[gypsy_100]

In light of the fact that on the 2015 all they changed was the colors, I wouldn't hold my breath.

I think I might have read that it has happened on the 2015's?????????? Not sure, it might have been on another thread that I started. Deanna

According to the parts manuals, the 2015's have a different ECM and a different DESS Module. Since the DESS must communicate with the ECM to start the bike, my guess is that the 2015 DESS will communicate only with a 2015 ECM. The 2015 DESS number (710004241) is different than both the original 2014 part number and the updated 2014 part number. So they did make changes that are more than skin deep. Just not the kind of changes you'd put in your advertising literature. :roflblack:

 

[Deanna777]

According to the parts manuals, the 2015's have a different ECM and a different DESS Module. Since the DESS must communicate with the ECM to start the bike, my guess is that the 2015 DESS will communicate only with a 2015 ECM. The 2015 DESS number (710004241) is different than both the original 2014 part number and the updated 2014 part number. So they did make changes that are more than skin deep. Just not the kind of changes you'd put in your advertising literature. :roflblack:

Did you read my newest update on this thread?


Yes, the 2015 DESS number is 710004241 - it is different from the original 2014 part number.


I did post on this thread the new parts numbers for the 2014 RS, ST, RT ...... 710004190 2015 RS, ST, RT ...... 710004141 2015 F3 ........ 710004697 just in case you missed. Deanna

 

[LEEB]

Latest UPDATE on my D.E.S.S Key code issue - as of 8/18/2015

Here is the latest update with my D.E.S.S. KEY Code issue (see date in the title bar) I was asked 2 questions from (via my personal email address)

1. Do you know if the customer (me) has her Spyder key attached to any other keys? I said "no I have the Spyder keys on a separate key chain."

2. Does the customer carry both keys together? I said yes, I do carry both keys together.

The above 2 questions were from a BRP Tech ( no name was given). They also said "We have had cases where a cell phone or magnetic card placed near the ignition switch causes this. This includes any device that may emit some type of frequency."
Now, this is what my can-am dealership said to me (on the phone this afternoon) If it happens again "Turn off/on immediately DO NOT LET THE SYSTEM SHUT DOWN, do the "Turn off/on for 4 to 5 cycles, and call." The above info was given to me from my dealership. Also, my can-am dealership has opened up a Case with BRP. Deanna

***** Stay tuned to this Thread*****

Deanna, thanks for the input! This is interesting. I also have no other keys on my Spyder key chain. I never have my two Spyder keys together either. I have one key, my wife has the other one. We do this for safety in case I lock my key in the Spyder by accident. Now for the other info, this past Saturday when my Spyder gave me the DESS for 2.5 hours, I had my phone on with Blue Tooth turned on, and my Sena headset on with Blue tooth attached to my phone. I don't know if that any impact on my problem or not. But after 2.5 hours, when the Spyder did start I didn't have my helmet with me at the bike, nor turned on. Just the phone. Interesting twist!!

 

[Trbayth]

I keep my phone and credit cards nowhere near the ignition switch. When I had my DESS error I wasn't even on the bike yet; I had turned the key on to let it boot up while I put my helmet and gloves on.

I don't keep both keys together but I do keep it on a short keyring along with the saddlebag key, LidLox key, and house keys.

 

[LEEB]

I keep my phone and credit cards nowhere near the ignition switch. When I had my DESS error I wasn't even on the bike yet; I had turned the key on to let it boot up while I put my helmet and gloves on.

I don't keep both keys together but I do keep it on a short keyring along with the saddlebag key, LidLox key, and house keys.

When I mentioned I had my phone with me on Bluetooth, I forgot to say the phone was in the trunk. Helmet with Sena, well that was on my head, as I was seated on the Spyder!!!!

 

[gypsy_100]

Did you read my newest update on this thread?


Yes, the 2015 DESS number is 710004241 - it is different from the original 2014 part number.


I did post on this thread the new parts numbers for the 2014 RS, ST, RT ...... 710004190 2015 RS, ST, RT ...... 710004141 2015 F3 ........ 710004697 just in case you missed. Deanna

Just trying to directly address pitzerwms' comment that all they changed for '15 were the colors.

 

[PaladinLV]

[.SIZE=2][.COLOR=#b22222]This includes any device that may emit some type of frequency.
[/COLOR][,COLOR=#b22222]. Deanna[/COLOR][/SIZE]
[.HR][/HR]

This "Does Not Compute"
So why, why, why, does BRP install the Bluetooth Dongle in the Frunk?!?! (Rhetorical question!) :duh:

AJ

 

[BLUEKNIGHT911]

On the POSSIBLE electrical or OTHER KEY interference thing.................... I have gotten the DESS message (@ 13,200 mi ) But I don't even own a CELL phone and I only carry ONE KEY................ :lecturef_smilie: :gaah: So much for that Theory!!!!! .... Mike :thumbup: ........... This is starting to sound Familiar - remember when BRP kept saying ....What heat issues, we ain't got no stink'in HEAT issues (ref.2013 RT) :roflblack: :roflblack: :roflblack:

 

[KJWEB]

My Spydee goes in the Shop Friday for the 3,000 service. And, they will be looking into the D.E.S.S error as well. I only get the error with one of my keys and not every time I use that key. So, I'm adding more mystery to this.

 

[Bob Denman]

.... remember when BRP kept saying ....What heat issues, we ain't got no stink'in HEAT issues (ref.2013 RT)

Please remember: They DID fix those! :2thumbs:

 

[KJWEB]

Has anyone reported the D.E.S.S. error on models earlier than 2014?

 

[Bob Denman]

We might have seen a couple, but they were pretty rare... :shocked:

 

[Deanna777]

Deanna, thanks for the input! This is interesting. I also have no other keys on my Spyder key chain. I never have my two Spyder keys together either. I have one key, my wife has the other one. We do this for safety in case I lock my key in the Spyder by accident. Now for the other info, this past Saturday when my Spyder gave me the DESS for 2.5 hours, I had my phone on with Blue Tooth turned on, and my Sena headset on with Blue tooth attached to my phone. I don't know if that any impact on my problem or not. But after 2.5 hours, when the Spyder did start I didn't have my helmet with me at the bike, nor turned on. Just the phone. Interesting twist!!

I carry my cell phone in the trunk, so it is away from the front (D.E.S.S. and the ignition switch) and I do not have Bluetooth in my helmet/ or Sena. Yea, it is an interesting twist. I will update this thread when I get more info from my Can-Am dealer. Please stay tuned, and if you have any other info please post on this thread. Deanna

 

[Deanna777]

Ditto! Mine has popped up several times in the last two weeks, starting to happen more often. It will quit on me sooner or later as this pattern is much like it did before earlier this year, after which, the DESS module was changed. New ignition and keys last year, new module this year. Taking it to dealer tomorrow to see what they can do.

Other than this, this machine has been darn near flawless and I love it.

Let us know what your dealer says, and what they will do. If it happens again, take a picture and take it to your dealership, then they cannot say it did not happen. Deanna

 

[Deanna777]

I keep my phone and credit cards nowhere near the ignition switch. When I had my DESS error I wasn't even on the bike yet; I had turned the key on to let it boot up while I put my helmet and gloves on.

I don't keep both keys together, but I do keep it on a short keyring along with the saddlebag key, LidLox key, and house keys.

My phone and Credit cards are no way near the Ignition switch. When I got the D.E.S.S error I was not on the Spyder, I was getting ready to go. Deanna

 

[Deanna777]

Just trying to directly address pitzerwms' comment that all they changed for '15 were the colors.

Ok, Deanna

 

[Trbayth]

Please remember: They DID fix those! :2thumbs:

After the government pretty much backed them into a corner.