We are both travelling cross country from Ohio to California. We each are driving Spyders. Heading back to Ohio. Had to be towed from Big Pine, CA to Reno, NV, 240 miles. 2008 SE-5 broke down in the desert. Towed to Michael's Reno Powersports yesterday. Hear from them today, after calling several times and they tell us the bearing is bad in the transmission. They have to tear it all down. They said they couldn't get to it until July 16th...over a week away. How can we get ahold of BRP rep or someone who cares to have this taken care of. We cannot spend over a week in Reno for repair. Michael's said it's because we didn't have an appointment! DUH??? Michael's said we could have it towed back to Ohio...some customer service...what can we do?? Please, someone help! Thanks. Dennis and Bonnie
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Desparately need help!!!
- Thread starter killerbee
- Start date
Rando
New member
Last edited:
Firefly
Active member
This thread has info on how to get some help from Carlos:
http://www.spyderlovers.com/forums/showthread.php?t=10017
I'm not sure any shop out there would be able to do such an involved job quickly... not to mention you want them to do it RIGHT.
Really sorry to hear about your situation.
Keep us posted....
http://www.spyderlovers.com/forums/showthread.php?t=10017
I'm not sure any shop out there would be able to do such an involved job quickly... not to mention you want them to do it RIGHT.
Really sorry to hear about your situation.
Keep us posted....
:sour:
Even if they can get to it by the 16th. There's no telling how long it will take for parts and to put it back together
again. I know it's easy for me to say, But if it was me in your spot i would rent a truck or a trailer and get it home. Beleave me i know some what how you feel. But get it home.
I've e-mailed Carlos, so we'll see how true to his word he is. The dealer in Reno is the same dealer in Carson City. The two cities adjoin each other. Just have to wait and hope Carlos reads his mail soon. Can't believe a dealer would make someone 3500 miles from home wait over a week.
COOLMACHINE
New member
Bummer, I add you in my prayers tonight.
So sorry Dennis and Bonnie. I truly hate to hear this. Wish I could help. I just had that repair done on my spyder. Backordered parts took 2 weeks to get released from the manufacture so your problem may not be when the shop can get you in but when can BRP get you the parts. Maybe someone can pull some bearings out of their..... for lack of a better word, "magic hat" so you can continue your adventure. By the way, after they fixed that problem, they realized I needed a new belt as well, so please have them check the condition of the belt, and if needed, order you one of those AT THE SAME TIME. If not, maybe weeks more of down time for you. That's what happened to me.
So sorry Dennis and Bonnie. I truly hate to hear this. Wish I could help. I just had that repair done on my spyder. Backordered parts took 2 weeks to get released from the manufacture so your problem may not be when the shop can get you in but when can BRP get you the parts. Maybe someone can pull some bearings out of their..... for lack of a better word, "magic hat" so you can continue your adventure. By the way, after they fixed that problem, they realized I needed a new belt as well, so please have them check the condition of the belt, and if needed, order you one of those AT THE SAME TIME. If not, maybe weeks more of down time for you. That's what happened to me.
BajaRon
Well-known member
Sometimes, when you're desperate, you have trouble making the best decision.
It may be time to take a deep breath, step back and lay all your options on the table.
Seeing your hopes and dreams of a great cross country trip appear to crumble before your eyes can really give you heartburn. Believe me, many of us here feel your pain.
The one thing that you are really hoping for is probably not an option. And that is a quick fix. Sounds like whichever way you go, without a miracle, you're going to have to look at the best long term solution.
All of us here hope it works out as well as possible.
It may be time to take a deep breath, step back and lay all your options on the table.
Seeing your hopes and dreams of a great cross country trip appear to crumble before your eyes can really give you heartburn. Believe me, many of us here feel your pain.
The one thing that you are really hoping for is probably not an option. And that is a quick fix. Sounds like whichever way you go, without a miracle, you're going to have to look at the best long term solution.
All of us here hope it works out as well as possible.
I dont see how Carlo can force a dealer to put you in front of his other customers. I can think back to my last dealer visit and had he put someone in front of me I would have been upset because it would have spoiled my trip to Chicago. But I would think that getting Carlo involved could assist in making sure all the parts are available when they do start the job instead of having to wait on them as well.
On the other hand the dealer could contact his customers and see if they could wait a day or two. Maybe offer to pay overtime?
Like Baja Ron said "sleep on it" and make an informed decision, surely the dealer would be upfront with you on the repair completion time, if not I would be going somewhere else asap.
On the other hand the dealer could contact his customers and see if they could wait a day or two. Maybe offer to pay overtime?
Like Baja Ron said "sleep on it" and make an informed decision, surely the dealer would be upfront with you on the repair completion time, if not I would be going somewhere else asap.
Tom in NM
New member
Well, these things can work out. Last summer another rider ( from Florida ) put out a call for help from - Sioux City ( I think ) with a blown engine. The local dealer and BRP were able to get another engine and the rider back on the road in a couple of days. A good dealer + BRP + a demo Spyder that got totaled in a dealership parking lot saved their whole vacation.
But, if the dealer there is insensitive, you should just take things into your own hands - check on your towing coverage, etc. and see what it will cost to truck it home yourself and get approval from your insurance/BRP/warranty company. Or, whatever alternatives they are offering ( rentals, flights back to pick it up, shipping it to you when fixed )
Sorry for all the trouble and lost vacation time. But this kind of stuff happens, and it happens to cars when people are on vacation too. As far as the dealer goes - from what you related, they suck - big time. Any shop that works like an assembly line, has no understanding of the term "emergency" or customer service. Makes you long for "Instant Karma".
I hope it works out for you like it has for others. Please keep us informed if you can.
Tom
Lowflyingowl
Member
As the post above mentions, the one time it worked fine was when there happened to be a demo Spyder in town at the same time. It took me a month to get mine, with blown engine, fixed, even with Carlo's help -- but he did send a new engine, since my dealer didn't have the knowledge to overhaul the old one. Then my dealer went belly up anyway.
I agree with the others -- its a bummer, but truck it home and have it fixed there. There is only so much leverage that BRP has on the dealers.
I agree with the others -- its a bummer, but truck it home and have it fixed there. There is only so much leverage that BRP has on the dealers.
The only solution we could come up with is that we're renting a U-Haul truck to take it back to L.A., as DelAmo Motorsports is willing to work with us on getting the bike together. Michael's Reno Powersports suggestion was to buy a new Spyder. They didn't have times to work on it, but they had time to push a sales job. We're waiting on them to put it back together to get it out of there. As far as Longlegs saying he'd be mad if the dealer put someone ahead of him....WE'RE 3500 MILES FROM HOME!!!!! Yes, I was shouting! We've put people ahead of us many times over the years and are able to sleep well at night. What if you went to the doctor with a heart attack and he said, "Sorry, you didn't have an appointment and I have a patient here with a sore throat". Same scenerio. By the way, phoned Carlos several times and e-mailed him....no response. Doesn't surprise us. Love our Spyders, but I will look at other brands when purchasing another 3-wheeler.
dancogan
New member
I don't think there's any excuse for the way the dealer treated you in NV. But I have seen similar instances unfold with other brands. The best solution seems to be a rental vehicle to haul your bike somewhere that can work on it, whether it's your home dealer of another in which you have confidence. You seemed to have ended up with a particularly poor dealer - good luck with the next one. We'll be waiting to hear how you make out. 
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