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Dealership Service Dept Blues

PCBeachBum

New member
Sorry about the length of this post.

I've got the Bluuues at my dealerships service dept.. :mad:

After my steering locked up and the concern this service dept had along with the quickness the DPS was replaced and the Spyder returned to me. I had nothing but praise for this dealerships service dept. but, that has changed and now I have nothing but Anger for there non service to problems. :mad:

BUDS is more important! Well BUDS didn't pickup my steering problem, even with Check DPS scrolling across my dash and BUDS said it was normal. How wrong BUDS was along with the service dept, sending me on my way and 4 days later when the steering locked up. :mad:

I've taken my Spyder in numerous times for the same problems and leave with a BUDS report, bill and no fix. :mad:

First was the coolant smell, that went away after I took the panels off and rinsed it down with water and its back slightly now. The service dept charged me $53.37 for a BUDS printout and no fix. :mad:

Next I took it over for a gas smell and asked them to check the Y gaskets. The subject was changed to what octane I was using and I changed to 93 and still no fix as the smell is stronger now and they didn't check the Y gaskets :mad:

Now its back firing while I'm shifting through the gears and at every stop. I get a gas smell. Its stalling in traffic and am finished with my service dept. :mad: :gaah:

I stopped at a local Custom Bike Shop on the way home from the dealership. Talking to the owner, he said come back to my service area. I followed him back and he introduced me to a tech. This tech used to work at the dealership I bought my Spyder at. He was trained by BRP on Spyder repairs and he took my Spyder for a ride. :thumbup:

Coming back, he said that is rough and told me to get new Y gaskets. Honda makes a better gasket so get those instead of the BRP gaskets. He said get new stock plugs and when you get the parts, let me know and I'll get this Spyder running right for you. :thumbup:

He said that most service depts, rely to much on the BUDS printout and there are times, when you have to get in there with your hands to see whats really going on. He said they wouldn't let him do that and that was a big reason why he left.

Talking to him further, I told him that it runs better at night when its cooler, than during the heat of the day and he said that sounds like the 02 sensor isn't allowing enough air in and I told him about this 02 Sensor Mod. He said if you want to try it get it and I'll install it at the sametime. :thumbup:

He also said he would pressure test the coolant cannister and make sure that isn't cracked at the seam. He said its common for that to happen and in all, I want to get your Spyder running right for you. :D :thumbup:

One other thing I'm going to order is the Missing Air Dam, to force more air through the radiator, to keep it cooler.

As of Sunday, after ryding it Satuday. Its parked until I can get these repairs done by a Spyder tech that wants to do it right. I'll still take it to the dealership for warranty work and updates but for repairs I'll take it to the tech over at this Custom Cycle Shop. :D

If I had the tools like I had in CT, I'd do the work myself. I've replaced exhaust systems and converters in my garage but, being out in the hot sun with temps in the 90s and the humidity to match the temp. I'm forced to take it for repairs.

This Custom Cycle Shop, charges $65.00 an hour for labor and adjusts the cost to the time spent on your ride. If they spend 20 minutes on it, they adjust the labor cost to 20 minutes. The owner said I'm not in the business to break the bank of my customers in this economy and hearing that also helped in my choice to take the Spyder to them, instead of the dealership where I know I'll get a bill and No fix! :thumbup:

Other's from this board, that I talk to on IM have said, you found a Gem there for repairs and they wished they could find a place that is just as concerned other than the service depts at dealerships, where BUDS instead of techs, make the calls on what needs to be done.
 
Your experience is very similar to mine with Clem's in Washington State. They have bent over backwards to make things right. I know that BRP only pays for a set amount of hours per repair... And they have put far more hours than that into ours :thumbup:

Refreshing to read of another "Gem" of a dealership... :2thumbs::spyder2::doorag:
 
I'm getting really irritated with my dealer too. I'm dealer shopping now to see if I can find someone in the area that is decent in service. It's really unfortunate because I love the sales department and parts department guys at my dealer. It's just the service that sucks.
 
Your experience is very similar to mine with Clem's in Washington State. They have bent over backwards to make things right. I know that BRP only pays for a set amount of hours per repair... And they have put far more hours than that into ours :thumbup:

Refreshing to read of another "Gem" of a dealership... :2thumbs::spyder2::doorag:

Its good to hear you found a dealership, that wants to do it right for you. :thumbup:

At the most for time spent to checkout the problems I had at the Spyder dealership, it was only over there for 30 minutes. This dealerships service dept. is across the street and owners aren't allowed in to watch, even from the outside. I thought there must be some Top Secret crap going on, like letting your ride sit over there for 30 minutes and bring it back with we couldn't find anything wrong with it. :yikes:
 
I'm getting really irritated with my dealer too. I'm dealer shopping now to see if I can find someone in the area that is decent in service. It's really unfortunate because I love the sales department and parts department guys at my dealer. It's just the service that sucks.

Checkout local bike shops. This place I found work more on Harley's and Choppers. I just lucked out in finding a Spyder tech at this one and one Spyder owner up the coast from me, said he may pay them a visit for repairs instead of going to the dealer he bought it at.

Good luck in your search and I hope you find a dealer or shop that can work on your Spyder. :thumbup:
 
Alas, the over-reliance on computer diagnostics has ruined too many young technicians, not only in the motorcycle industry, but also the automotive industry. While many modern systems do rely on electronics, or are monitored by them, these things are still built of metal and wire and plastic and rubber...so they can have physical ills, too. Things like coolant leaks, alignment problems, leaking spark plug wires, bad shocks, and other component failures, will never be reported by BUDS. The Spyder shop manual is full of physical tests for these things. A good tech will understand both types of failures, will know how to troubleshoot or research the problem, and will be willing to call BRP tech support for help if he needs it. Lets hope the good dealers read this forum, hear our anguished cries, and hire and train better technicians. BRP is working on a means to help the techs troubleshoot problems, too. I am hopeful things will improve, but playing video games as a pup, instead of tearing apart dad's lawnmower, never made anyone a mechanic. :D

I hope your new tech gets you squared away real soon.
 
It is the hardest thing to have tech use all of their senses. A good tech WILL use ALL of their senses, and BUDS. It has been my experience that most techs take the path of least resistance. They will not root out the problem. We have implemented a system of several people checking the unit before it leaves. We still are not 100% BUT we are trying.

The gene pool for techs is shallow. Schools are teaching to be successful you go to school go to college and get a position. Children are not being taught that you can go to school go to a trade school and get a job. The school system here has all but eliminated trade school classes. Too bad because not all students are happy being in college, but they don't know anything else. Untill it is taught that being a tech is honorable profession the gene pool will stay shallow. Both of my children are in the school system and this is what I have experienced.

Thought I would share some insights from the other side of the counter.
 
...The gene pool for techs is shallow. Schools are teaching to be successful you go to school go to college and get a position. Children are not being taught that you can go to school go to a trade school and get a job. The school system here has all but eliminated trade school classes. Too bad because not all students are happy being in college, but they don't know anything else. Untill it is taught that being a tech is honorable profession the gene pool will stay shallow. Both of my children are in the school system and this is what I have experienced.

Thought I would share some insights from the other side of the counter.

:agree:

Most places around here are wanting to take tradespeople down towards minimum wage. Seems like if you don't have a degree, you're not worthy of a middle class income.
 
It is the hardest thing to have tech use all of their senses. A good tech WILL use ALL of their senses, and BUDS. It has been my experience that most techs take the path of least resistance. They will not root out the problem. We have implemented a system of several people checking the unit before it leaves. We still are not 100% BUT we are trying.

The gene pool for techs is shallow. Schools are teaching to be successful you go to school go to college and get a position. Children are not being taught that you can go to school go to a trade school and get a job. The school system here has all but eliminated trade school classes. Too bad because not all students are happy being in college, but they don't know anything else. Until it is taught that being a tech is honorable profession the gene pool will stay shallow. Both of my children are in the school system and this is what I have experienced.

Thought I would share some insights from the other side of the counter.
:agree: with you and Scotty.

Just my $.02.... :bdh::bdh::bdh:But this is not just a trade issue. Only so many of these "Video Game Era" folks can become military controllers of unmanned aircraft. Shallow of me to say yes, but real.

In what I call my other life... I was in a managerial position in a very large Grocery Distribution Center for over a decade. In my own opinion... I could see the pool of talented equipment operators down to grunts go from nearly half of the applicants being folks that I would fight shoulder to shoulder with on any task, to trying to find one like that in an application pool of about 250 folks.

There are many reasons. When I grew up, nearly everyone I knew... Mom or Dad was home. Not because we are bad kids, but because they did not need to keep up with the Jones they knew to finance a home at a reasonable value and never refinance it! So they did not both need to work. Never always the case I know. Just saying that today that is now the minority of families. Not to mention the divorce rate now...

Schools teached and actually held kids responsible. Laws had not been designed to be overly politically correct. And our Country supplied the world. Now, we cannot supply ourselves. It all plays a small roll one way or another. While we have made some darn good strides, just like any other generation there is a mess to clean up. Here's to our kids and grand kids making it right :bowdown::cheers::pray:

My Spidey sences are telling me I should stop while I am behind :opps:
 
Alas, the over-reliance on computer diagnostics has ruined too many young technicians, not only in the motorcycle industry, but also the automotive industry. While many modern systems do rely on electronics, or are monitored by them, these things are still built of metal and wire and plastic and rubber...so they can have physical ills, too. Things like coolant leaks, alignment problems, leaking spark plug wires, bad shocks, and other component failures, will never be reported by BUDS. The Spyder shop manual is full of physical tests for these things. A good tech will understand both types of failures, will know how to troubleshoot or research the problem, and will be willing to call BRP tech support for help if he needs it. Lets hope the good dealers read this forum, hear our anguished cries, and hire and train better technicians. BRP is working on a means to help the techs troubleshoot problems, too. I am hopeful things will improve, but playing video games as a pup, instead of tearing apart dad's lawnmower, never made anyone a mechanic. :D

I hope your new tech gets you squared away real soon.

Scotty, Thanks! I have more confidence in this tech than I did at the dealership. Talking to the owner, he says nothing leaves here unless its been fixed right and taken out for a ride. He said too much is at stake with repairs not done and leading to more problems but, most of all the safety of the rider is what concerns me.

He said we have seen you go by here almost daily and were wondering when you would stop in. He said the Spyder is an interesting machine and finally getting a closer look at one is a thrill.

One tech asked how much HP it had and I told him 106 and he said that works for me. Than the Spyder tech came out and took it for a ride. Coming back he told me what to get and said give me a day notice so I can work you in. Its a quick fix with the Y gaskets and to get to that front plug, I gotta move the airbox but, thats no big deal and it will be great to work on a Spyder again, without being told BUDS showed nothing wrong, so button it up.

Tearing my dads lawnmower apart to use the engine on a minibike, got me an :cus: kicking.:yikes: :roflblack:

I got sick of returning to the dealership for the same problems. When I return to Black Jack's Custom Cycles, it will be to drop off a case of Miller Lite, for the tech. Tastes Great! Less Filling! Tastes Great! Less Filling! I loved those old commercials with the former NFL players.:roflblack::D
 
.... playing video games as a pup, instead of tearing apart dad's lawnmower, never made anyone a mechanic. :D

I need to start a list of Scotty quotes! :2thumbs: I know I've missed some good ones on other threads....


PCBeachBum- PM me or post it here- Could you post the name of the dealer you would no longer reccommend? and the shop that you would?
I'm about to remove my service dept. as well.:(
 
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It is the hardest thing to have tech use all of their senses. A good tech WILL use ALL of their senses, and BUDS. It has been my experience that most techs take the path of least resistance. They will not root out the problem. We have implemented a system of several people checking the unit before it leaves. We still are not 100% BUT we are trying.

The gene pool for techs is shallow. Schools are teaching to be successful you go to school go to college and get a position. Children are not being taught that you can go to school go to a trade school and get a job. The school system here has all but eliminated trade school classes. Too bad because not all students are happy being in college, but they don't know anything else. Untill it is taught that being a tech is honorable profession the gene pool will stay shallow. Both of my children are in the school system and this is what I have experienced.

Thought I would share some insights from the other side of the counter.
I agree wholeheartedly...and sympathize! It was even that way somewhat when I was a kid...everybody was pushed toward college. Fortunately we had to learn something to keep our clunkers running or build the hotrod of our dreams, so we gained a bit of mechanical know-how. There wasn't much sitting on our buckets watching TV, and video games had not been invented. I wouldn't match wits with any of these kids in the technical areas, but they sometimes forget about the hard parts and the rest of their senses...as you said. Great techs are plums! Hang on to one for dear life if you find one.
 
I would GLADLY PAY a tech on commission 60k on up for QUALITY work!!!
I started my career in the shop. Therefore untill i'm comfortable with someone else working on Spyders I will be the only one working on Spyders. The stakes are too high. You paid a lot of money for the machine and quality repairs is what you need to get.
Lamont this is my last post on this subject I don't want you to think i'm promoing my shop. Just stating my view. Thanks
 
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