first a little history. have a few nmn/esi items on my ride and have been watching the forums on the day runner pucks. with previous products had some install/electrical issues with making the products work. the response always received was call us. nothing like playing fone tag long distance. after all said and don and numerous fix's later all is good. Now to the present,,, contacted them via e-mail asking some questions regarding the day runners , and response being CALL US. Have not even bought the freaking product yet.just wanted to know if they have heard of or had any issues linking day runners with other nmn products. long story short I guess I pissed them off asking the questions and they suggest I get my lights somewhere else. anyone else have issues like this ???????? The thing that gets me is they were so helpful the first time around with suggestions and replacement parts and upgraded components. Customer service this time N A D A in my opinion. What a shame.:dontknow:
Just like his reference he was so happy with because "he called us."
To really answer questions in the manner they need to be done, we always ask the person to call us.
We cannot really cover things properly in emails, and inasmuch something always seems to get missed, left out or forgotten about.
If a person wants information and they are unwilling to call us so we can thoroughly cover a topic( involved topics like product differences on a Canadian Spyder) then starts "yelling" at us in emails, than maybe they should get there parts from another person? As they surely don't need to be upset (by us asking them to call?) nor do we by any kind of abusive emails.
For the record, our policy for any kind of product support is....
It is provided over the phone and not in emails. We have tried emails before and it never seemed to thoroughly answer, nor help the person the way they really needed, and ended up being a waist of everyones efforts to only have them end up calling most times anyway.
To be flamed on here because we nicely asked him to call us so we could devote the time to answer his questions or even answer some questions that he did not even think about, is just not right.
But, I nor none of my people will stand to be yelled at by anyone, be it by voice or by
the cap lock key.
Most consumers complain about never being able to speak to a "real live person" or in having to only get in touch with a company via email. At ESI we really try to speak to all our customers "live and in person" to provide the level of support that is really needed when dealing with electronics.
If you need help than call us, (and as he said before) we'll be really glad to help you, and spend whatever time is needed to get you that help.
If however if you can't, and only want impersonal email tech or product support? Than ESI may not be who you should be dealing with, and you might want to look to get your parts elsewhere.
MM and the ESI staff.
opcorn:
