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Custom Dynamics charges a 20% restocking fee on returns - BEWARE
- Thread starter lookerjdc
- Start date
Some Guy
New member
PM sent.
Bob Denman
New member
BLUEKNIGHT911
Sadly Passed Oct 2024 - RIP
THIS ISSUE
Yes Custom Dynamics had the " LEGAL " right to handle this the way they did. However considering He did spend $ 800 , IMHO what they gained from him compared to what they have probably LOST in business from the Spyderlovers who have / are reading this Thread .......Well you get the picture ....I hope they read this and get the message and do some damage control.:lecturef_smilie:...........Just sayin.......Mike :thumbup:
Yes Custom Dynamics had the " LEGAL " right to handle this the way they did. However considering He did spend $ 800 , IMHO what they gained from him compared to what they have probably LOST in business from the Spyderlovers who have / are reading this Thread .......Well you get the picture ....I hope they read this and get the message and do some damage control.:lecturef_smilie:...........Just sayin.......Mike :thumbup:
Sarge707
Active member
:agree: I would be upset if something they sent was defective But we are all grown ups and need to monitor the order before we click PURCHASE.
scooterexpress
New member
I just checked cd policy they state theres a 15% restocking fee also if your order was shipped free they charge 8.95 to cover shipping fee on the orignal shipping cost, man tlk about raking you across the coals.me as a vendor to sl if you didn't like what you ordered just return to me and I'll reverse thecharge back which also would of incl the orig ship charge, I believe in customer first all the way a happy customer for me means future business.
Jim
Jim
SpyderAnn01
Active member
I ordered a part from BRP based on what my dealer told me to get. It was not the correct part and they will not take it back at all. I wish they'd charge me a 20% fee
ARtraveler
R.I.P. Dwayne
Another example of how unhappy customers can do a lot of damage to a business. And all this over less than $20. I wonder if CD is going to rethink this? :dontknow:
crazyspyder
New member
second that...
SOO very true. the man even replaced my fender lights out of warranty. ( special circumstance).
SOO very true. the man even replaced my fender lights out of warranty. ( special circumstance).
Bob Denman
New member
YOur situation is a bit on the scary side...
If you ordered whatt hey told you to; and it didn't work... they should "man-up" to that one, and take it back...
(I have no reason to think that you didn't; but you'll need to prove it anyway!)
They're probably reluctant to take back an electronic part, because you could have "toasted" it in determining that it wasn't the right part... :gaah:
:shocked: Which they told you to order...:banghead:
If you try to push the fact that it's the part they told you to get; that might be your best chance at some fairness here...
Godd luck! :thumbup:
IdahoMtnSpyder
Active member
No restocking fee for defective replacements. Just the cost of sending it to them. I don't remember but I may not have even had to send the defective LED light bar back when I had one a few years ago.
joebryanjr
New member
A restocking charge is legitimate if it is clearly shown to say it is "on the back of your receipt" is at best devious. In my situation there was a sign at another register, but not at the one they took me to.
Same for me.
BLUEKNIGHT911
Sadly Passed Oct 2024 - RIP
NOT RIGHT
Ann I feel for you, this was just not right......But look at it this way at least they didn't advise you to buy an entire Motor ,,,,,,,,just kidding .....I try to stay away from dealers for this and other reasons ......There are too few Cowtown's and Pitbull's out there in my opinion..............Mike :thumbup:
Ann I feel for you, this was just not right......But look at it this way at least they didn't advise you to buy an entire Motor ,,,,,,,,just kidding .....I try to stay away from dealers for this and other reasons ......There are too few Cowtown's and Pitbull's out there in my opinion..............Mike :thumbup:
vrodrjs
New member
Tell you what I'm gonna do
If it will make you feel better, I'll charge you the 20% restock fee and you can even keep the part. :thumbup: That is what you meant..... right?
If it will make you feel better, I'll charge you the 20% restock fee and you can even keep the part. :thumbup: That is what you meant..... right?
Bob Denman
New member
Can I get in on this deal too? :roflblack::roflblack:
AlEverett
New member
This why Spyderlovers.com is such a great site for us to use. We can exchange info on bikes, gear, and suppliers. Good ones will prosper and bad ones will disappear. I have used Cycle Gear, for example, and I made mistakes ordering, got the wrong size, didn't like what I ordered, etc. and every time the exchange went smoothly and no restocking charge. We need to alert members of the great retailers also. Because of my previous experience I always go to Cycle Gear first when looking for stuff for my bike and riding clothes. Also, 20% in ridiculous. It took the $7.25/hr employee about 10 minutes to put your stuff on the self and 3 key strokes to send the credit.
Sarge707
Active member
:agree: And every order is Triple checked for accuracy!!! They always give you a sheet showing 3 different signatures that verified the order before it was shipped. Only company I have seen do that.
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